Bemobi

Analyst

• Design, build and evolve conversational flows on the Grace platform.
• Develop journeys focused on a simple, intuitive and efficient user experience.
• Map business rules and specify integrations with system APIs such as ERPs, CRMs and partner platforms.
• Plan, configure, launch and monitor communication campaigns via WhatsApp.
• Work closely with Product, Development, Implementation, Customer Success and Sales teams.
• Propose new features, automations and experiences using Artificial Intelligence.
• Participate in the validation of new features and ensure the quality of deliverables.
• Translate customer needs into scalable conversational solutions.
• Document functional requirements, flows and business rules.

Junior Relationship Analyst

Product Designer

• Structure, guide and develop the design team (UX, UI, research)
• Establish design quality standards, tools and processes
• Collaborate with product, engineering and compliance leaders to align the UX vision
• Represent design in strategic decisions for the Payments directorate
• Act as the guardian of the user experience across the Payments directorate's products
• Conduct user research, usability testing and competitive analysis
• Translate regulatory and banking requirements into viable UX flows
• Identify and resolve conversion bottlenecks or points of friction in payment journeys
• Explore applications of AI in payment experiences
• Design interactions that make artificial intelligence understandable to end users
• Maintain the balance between intelligent automation and user control
• Ensure visual and behavioral consistency across products
• Document design decisions, patterns and rationale for the team
• Monitor production experience using analytics tools
• Participate in post-mortems for incidents in critical payment flows

UX Coordinator, Design

Designer

• Criação de publicações em todos os formatos para redes sociais (foco em Instagram e LinkedIn);
• Desenvolver conteúdos em motion (GIFs, animações, cortes, legendagem e edições de vídeos curtos);
• Desenvolver identidade visual para conteúdos internos e impressos;
• Realizar captação de imagens e vídeos simples;
• Participar ativamente do processo criativo, contribuindo com ideias, sugestões de formato, boas práticas e tendências do mercado.

Estágio em Design – Foco em Redes Sociais

Customer Success Manager

• Maintain direct contact with internal teams and external partners, participating in meetings and alignment sessions.
• Monitor product metrics and KPIs on a daily basis.
• Conduct exploratory analyses and compile reports based on data.
• Assist in product testing, ensuring quality and identifying opportunities for improvement.

Customer Success Intern

Business Development Rep

• Desarrollo de negocio y expansión comercial: Identificar, estructurar y cerrar nuevas oportunidades directas e indirectas, diseñando estrategias de penetración de mercado y planes de crecimiento por cuenta.
• Gestión integral del ciclo de venta: Liderar el proceso comercial de principio a fin, desde la prospección hasta la firma contractual.
• Gestión de pipeline, forecast y CRM: Administrar de forma activa el pipeline comercial y el forecast mensual, trimestral y anual, manteniendo el CRM corporativo permanentemente actualizado con el avance, riesgos, competidores y próximos pasos de cada oportunidad.
• Gestión de la alianza comercial con Empresas Colombia: Actuar como principal punto de contacto entre Bemobi y los clientes, fortaleciendo el relacionamiento con sus áreas de negocio, producto y ventas, acompañando reuniones con prospecto y promoviendo activamente el portafolio de soluciones de Bemobi.
• Relacionamiento ejecutivo con clientes: Construir relaciones de largo plazo con clientes corporativos y ejecutivos de nivel C-Level. Asegurando una experiencia positiva durante todo el proceso comercial.
• Reporting y gestión por indicadores: Generar reportes ejecutivos de pipeline, forecast y cierres, y utilizar los KPIs comerciales (cumplimiento de ventas, conversión, calidad de pipeline, actividad en CRM, satisfacción del cliente).

Business Development Manager – Strategic Accounts

Data Scientist

• Act as the owner of the area’s demand backlog, managing and prioritizing incoming requests.
• Gather and detail requirements together with business stakeholders.
• Translate business needs into clear, structured requirements for the data team.
• Lead alignment, refinement, and delivery follow-up ceremonies.
• Ensure visibility into initiative progress, risks, dependencies, and timelines.
• Support the definition of success metrics and monitor the results of implemented initiatives.
• Collaborate with business, technology, operations, and leadership to identify opportunities to evolve products and processes.
• Contribute to organizing, documenting, and continuously improving the area’s processes.
• Support the construction of roadmaps and prioritization aligned with the company’s strategic objectives.
• Oversee end-to-end delivery of initiatives, ensuring alignment between expectations and actual outcomes.

Product Analyst, Mid-level

Business Intelligence Analyst

• Serve as the technical reference for the Data Intelligence area, supporting the evolution of analytical practices, data governance, and the spread of a data-driven culture.
• Develop strategic analyses and business recommendations that support decision-making for commercial, product, operations teams and executive leadership.
• Design, develop, and maintain dashboards, KPIs, and analytical models, ensuring quality, reliability, and scalability of deliverables.
• Participate in defining, building, and evolving business metrics, ensuring alignment across different company areas.
• Gather requirements from stakeholders, translating business needs into high-impact analytical solutions.
• Support prioritization of requests and identify opportunities to generate value through data use.
• Work on data modeling and validation, ensuring consistency across different sources and environments.
• Promote best practices in documentation, governance, standardization, and knowledge sharing within the team.
• Mentor more junior professionals, contributing to the team’s technical and analytical development.
• Participate in automation, monitoring, and evolution initiatives for the team’s analytical architecture.

Senior Data Intelligence Analyst

• Lead implementation projects from kickoff through production go-live.
• Create and maintain project schedules, action plans, and milestones.
• Ensure adherence to deadlines, scope and defined success criteria.
• Coordinate activities between clients and internal teams.
• Develop deep understanding of clients' business processes and rules.
• Map customer journeys, operational flows and specific requirements.
• Translate business requirements into functional specifications for platform configurations and integrations.
• Provide technical support to the client throughout the implementation lifecycle.
• Define and oversee integrations via APIs, Webhooks and other system communication mechanisms.
• Validate technical requirements and support integrated testing.
• Identify technical impacts and dependencies that could jeopardize the schedule.
• Support user acceptance testing and ensure the solution meets the defined requirements.
• Identify opportunities to leverage features and products that enhance client outcomes.
• Act in a consultative manner, guiding clients to optimal platform adoption.
• Recommend best practices, process improvements and product enhancements that increase value delivery.
• Contribute to revenue expansion by identifying opportunities during implementation.
• Proactively identify risks, blockers, dependencies and issues that could impact timelines, delivery quality or project outcomes.
• Develop mitigation plans and track their execution.
• Work proactively to reduce rework and accelerate implementation.
• Ensure proper preparation of prerequisites required for each project phase.
• Conduct executive, technical and operational meetings.
• Translate technical concepts for business stakeholders and business requirements for technical teams.
• Produce documentation, presentations and supporting materials.
• Ensure alignment among all project stakeholders.

Senior Implementation Analyst

• Account portfolio management and revenue expansion
• Identify opportunities for upsell, cross-sell and increased product usage.
• Propose and execute strategies to grow recurring revenue and improve customer retention.
• Lead executive follow-up meetings and present results.
• Develop customer success plans aligned with clients’ business objectives.
• Operational management and governance
• Monitor all initiatives and projects underway within the portfolio.
• Ensure prerequisites, dependencies and deliverables are properly mapped and met.
• Act as the primary point of contact between customers and internal teams (Product, Engineering, Implementation, Support and Operations).
• Monitor execution risks, delays and impacts on customers.
• Results and performance analysis
• Build and track customer success metrics and indicators.
• Assess the impact of implemented actions using KPIs and business metrics.
• Perform quantitative and qualitative analyses to validate outcomes.
• Identify successful initiatives and structure replication plans for other customers.
• Continuous improvement and scalability
• Review, document and optimize Customer Success and Implementation processes.
• Create and evolve playbooks, frameworks and operational routines.
• Identify bottlenecks and opportunities for automation.
• Implement best practices to increase predictability, operational efficiency and value delivery.

Customer Success Analyst – Senior

Recruitment

• Manage the full recruitment cycle autonomously, from job opening to offer, ensuring speed, quality and a positive experience for candidates and hiring managers;
• Conduct selection processes for technology positions at various seniority levels, calibrating expectations with the relevant teams;
• Manage AI agents capable of automating routine tasks and generating insights about candidates;
• Act as a strategic partner to technical leadership, gaining a deep understanding of each role’s requirements and the specifics of the stacks involved;
• Develop and execute diversified sourcing strategies to attract both active and passive talent in the tech market;
• Screen and evaluate candidates with a focus on technical, behavioral and cultural fit;
• Organize and conduct interviews, structuring stages according to the role and seniority level;
• Maintain data integrity in the ATS and generate metrics and reports to support decision-making;
• Collaborate with the Hiring team to share best practices and continuously improve selection processes.

Tech Recruiter – Senior

• Manage the team backlog, translating business requests into stories, subtasks, and epics in Jira;
• Participate in and facilitate agile ceremonies: refinement, sprint planning, review, and retrospective;
• Prioritize and negotiate deliveries with internal stakeholders (business areas, product teams, financial controlling, partner operators);
• Proactively communicate status, deadlines, and impacts of data deliveries to requesting areas;
• Monitor and validate the availability of information in Looker and the Data Lake (refined tables, explores, semantic layer);
• Support triage, communication, and follow-up of information incidents with the technical team and impacted areas;
• Elicit and structure functional requirements and acceptance criteria for new data products;
• Monitor usage metrics of data products and the team’s operational efficiency;
• Promote, foster, and execute AI-based automation POCs for workflows and processes, focusing on streamlining manual processes for the data team and other areas, and increasing clarity and visibility of request status and progress;
• Keep documentation up to date and contribute to the team knowledge base.

Junior Data Product Analyst, Data Focus

• Develop autonomous AI agents that increase checkout conversion and reduce friction in the payment flow, with measurable impact on business metrics;
• Develop high-performance React components for the Smart Checkout, ensuring a smooth user experience, optimized load times, and seamless integration with payment APIs and backend services in Go;
• Develop and maintain native Android and iOS SDKs for Smart Checkout integration, ensuring idiomatic APIs, optimized performance, and a consistent cross-platform mobile experience;
• Develop and maintain features in Golang services;
• Build and optimize CI/CD pipelines with Terraform and Bitbucket;
• Share and transfer software development knowledge, contributing to the squad's maturity in AI adoption;

Mid-level Development Analyst

• Lead monitoring of KPIs and service/product performance, translating data into business recommendations for leadership
• Structure and prioritize the team's demand backlog
• Manage relationships with internal stakeholders and external partners, negotiating scope, timelines and expectations
• Identify bottlenecks and revenue/efficiency opportunities before they become problems
• Present results and strategic insights to executive audiences, including the board

Software Engineer

• Take ownership of services, ensuring their quality, availability, and evolution
• Participate in and influence the team's technical and architectural decisions
• Write code with high test coverage
• Develop and maintain services and infrastructure on AWS using Terraform
• Ensure application monitoring and observability
• Participate in resolving production incidents
• Perform deployments through CI/CD pipelines
• Participate in code reviews
• Support the team in removing impediments
• Share knowledge with the team
• Provide customer support through dedicated channels
• Write and maintain technical documentation

Junior Relationship Analyst

UX Coordinator, Design

Estágio em Design – Foco em Redes Sociais

Customer Success Intern

Business Development Manager – Strategic Accounts

Product Analyst, Mid-level

Senior Data Intelligence Analyst

Senior Implementation Analyst

Customer Success Analyst – Senior

Tech Recruiter – Senior

Junior Data Product Analyst, Data Focus

Mid-level Development Analyst

Customer Success Analyst – Senior

Senior Software Developer