Bemobi

Analyst

• Manage the team backlog, translating business requests into stories, subtasks, and epics in Jira;
• Participate in and facilitate agile ceremonies: refinement, sprint planning, review, and retrospective;
• Prioritize and negotiate deliveries with internal stakeholders (business areas, product teams, financial controlling, partner operators);
• Proactively communicate status, deadlines, and impacts of data deliveries to requesting areas;
• Monitor and validate the availability of information in Looker and the Data Lake (refined tables, explores, semantic layer);
• Support triage, communication, and follow-up of information incidents with the technical team and impacted areas;
• Elicit and structure functional requirements and acceptance criteria for new data products;
• Monitor usage metrics of data products and the team’s operational efficiency;
• Promote, foster, and execute AI-based automation POCs for workflows and processes, focusing on streamlining manual processes for the data team and other areas, and increasing clarity and visibility of request status and progress;
• Keep documentation up to date and contribute to the team knowledge base.

Junior Data Product Analyst, Data Focus

• Develop autonomous AI agents that increase checkout conversion and reduce friction in the payment flow, with measurable impact on business metrics;
• Develop high-performance React components for the Smart Checkout, ensuring a smooth user experience, optimized load times, and seamless integration with payment APIs and backend services in Go;
• Develop and maintain native Android and iOS SDKs for Smart Checkout integration, ensuring idiomatic APIs, optimized performance, and a consistent cross-platform mobile experience;
• Develop and maintain features in Golang services;
• Build and optimize CI/CD pipelines with Terraform and Bitbucket;
• Share and transfer software development knowledge, contributing to the squad's maturity in AI adoption;

Mid-level Development Analyst

Customer Success Manager

• Lead monitoring of KPIs and service/product performance, translating data into business recommendations for leadership
• Structure and prioritize the team's demand backlog
• Manage relationships with internal stakeholders and external partners, negotiating scope, timelines and expectations
• Identify bottlenecks and revenue/efficiency opportunities before they become problems
• Present results and strategic insights to executive audiences, including the board

Customer Success Analyst – Senior

Software Engineer

• Take ownership of services, ensuring their quality, availability, and evolution
• Participate in and influence the team's technical and architectural decisions
• Write code with high test coverage
• Develop and maintain services and infrastructure on AWS using Terraform
• Ensure application monitoring and observability
• Participate in resolving production incidents
• Perform deployments through CI/CD pipelines
• Participate in code reviews
• Support the team in removing impediments
• Share knowledge with the team
• Provide customer support through dedicated channels
• Write and maintain technical documentation

Senior Software Developer

• Monitorar continuamente a saúde operacional: curva de vendas, jornadas de pagamento, taxas de sucesso de baixa, comportamento de parcelamento e variações de mix de canal.
• Investigar e conduzir até o fechamento divergências entre relatórios internos da Bemobi e sistemas do cliente (ex.: discrepâncias em arquivos FEBRABAN, falhas de repasse, baixas não conciliadas), levantando hipóteses, validando com dados e coordenando resolução com Tech/Produto.
• Monitorar e antecipar impactos de mudanças no lado do cliente (alterações de sistema, mudanças de integração, reajustes tarifários, novas réguas de cobrança) sobre os KPIs do serviço.
• Atuar no gestão de incidentes e problemas: Garantir rastreio de origem, mapeamento de impacto, documentações e levantamento das ações que impeçam a reincidência.
• Conduzir validações e sanity checks em pós-implantação de projetos e novas integrações.
• Gerenciar o relacionamento em múltiplos níveis hierárquicos do cliente: do operacional ao C-level (Diretores e Gerentes de Arrecadação, TI, Financeiro e Operações).
• Preparar e conduzir reuniões executivas periódicas, traduzindo dados de performance do serviço em narrativas de negócio relevantes para o cliente.
• Posicionar contextos complexos com clareza executiva: variação no comportamento de pagamento da base de consumidores do cliente, impacto de fatores macroeconômicos e sazonais no volume transacionado, comparativos de mercado no setor de saneamento, e benchmarks de canais de arrecadação em utilities.
• Comunicar com autonomia temas sensíveis: incidentes, queda de indicadores, riscos de contrato — com embasamento em dados, posicionamento claro de causa raiz e plano de ação estruturado.
• Identificar e desenvolver oportunidades de expansão do serviço (novos canais, novas funcionalidades, aumento de cobertura), apresentando propostas com lógica de valor para o cliente e para a Bemobi.
• Ser o guardião da qualidade dos dados e relatórios do serviço: garantir que os números que chegam ao cliente são confiáveis, rastreáveis e explicáveis.
• Produzir análises regulares de comportamento de pagamento: perfil de pagador, canais preferidos, horários de pico, taxas de conversão por jornada, impacto de campanhas de regularização do cliente sobre o volume Bemobi.
• Manter documentação atualizada de integrações, fluxos de dados e SLAs operacionais.
• Acompanhar e reportar KPIs estratégicos da conta, sinalizando desvios com antecedência e contextualizando causas (internas vs. externas ao serviço).

Especialista em Customer Success

• Desenvolver e evoluir nosso app Android de pagamento de contas e seu backend.
• Projetar e implementar APIs robustas, seguras e escaláveis.
• Criar e manter integrações com sistemas de pagamentos internos e externos, PIX, crédito e débito.
• Garantir alta performance e confiabilidade, pensando em baixa latência e resiliência do sistema.
• Atuar com boas práticas de arquitetura, testes automatizados e observabilidade.
• Atuar junto com time em ocorrências de incidentes;
• Transmitir e compartilhar conhecimentos de desenvolvimento de software.

Analista de Desenvolvimento Sênior

• Monitor and analyze product metrics, indicators, and KPIs, generating insights to support decision-making;
• Manage and prioritize the product backlog, aligning it with strategic objectives and business needs;
• Support the definition of and monitor the product roadmap;
• Serve as a bridge between business and technology teams, ensuring a clear understanding of requirements;
• Collaborate with cross-functional teams (technology, design, commercial);
• Actively participate in agile ceremonies and the day-to-day activities of the squad;
• Detail requirements and write clear, concise user stories;
• Track deliveries, ensuring alignment with the defined scope;
• Identify issues and opportunities for continuous improvement in products and processes;
• Support demand prioritization considering impact vs. effort;
• Actively manage services, ensuring quality and efficiency of deliveries.

Customer Success, Mid-level

Financial Planning and Analysis

• Map, analyze and redesign financial processes (accounts payable, accounts receivable, treasury, tax)
• Identify operational bottlenecks and propose solutions focused on efficiency, scalability and error reduction
• Develop automations and improvements using:
• SQL (data extraction and manipulation)
• VBA (Excel automation)
• Python (data processing and automations)
• Improve the quality and governance of financial data
• Support and lead continuous improvement projects (e.g., reduce processing time, digitization, system integrations)
• Collaborate with other teams (Finance, Accounting, IT)
• Document processes and create operational procedures and policies
• Support the evolution of ERP Protheus usage (configurations, enhancements, integrations)
• Create operational metrics and dashboards to monitor performance

Mid-level Financial Analyst, Automation & Improvements

• Perform daily bank reconciliations, ensuring the accuracy of entries and identification of discrepancies.
• Manage daily cash operations, monitoring balances, forecasts, and resource allocation.
• Execute short-term investments and redemptions, prioritizing return and liquidity.
• Monitor and control payments and financial transactions.
• Prepare and update cash flow forecasts (short- and medium-term), anticipating risks and opportunities.
• Retrieve bank statements and maintain treasury spreadsheets and reports.
• Support internal and external audits, ensuring compliance with policies and documentation.
• Handle foreign exchange operations and manage foreign currency exposure.
• Collaborate with Accounts Payable, Accounts Receivable, and Controllership to ensure integrated and accurate information.
• Propose and implement process improvements and automations in treasury operations.

Junior Financial Analyst – Treasury

Data Engineer

• Manage infrastructure as code (IaC) with Terraform, provisioning and configuring AWS resources (ECS, EMR, Lambda, Redshift, MSK, S3) and using the team's proprietary Terraform provider
• Operate and evolve the Data Lake with Raw, Processed and Refined zones, including deduplication, cataloging and storage optimization (Parquet, Iceberg)
• Administer and monitor Kafka clusters — topic creation, connectors, ACLs, credentials and tracking consumer lag for real-time streaming pipelines
• Maintain and evolve the Platform API, which exposes Data Loader, File Loader, Static Loader, Data Streaming and Business Metrics features for self-service consumption by other teams
• Investigate and resolve pipeline incidents (failed DAGs, dataset desynchronization, data duplication, Redshift/Spark issues), addressing root causes
• Participate in modernization initiatives and integration with AI tools (Claude Code, MCP Servers)
• Contribute to technical documentation and maintain observability tooling