Senior Implementation Analyst

Bemobi

Senior Implementation Analyst leading digital solution projects, ensuring delivery and customer value for Bemobi. Collaborating between business, technology, and clients to maximize implementation success.

Posted 6/16/2026full-timeRemote • 🇧🇷 BrazilSeniorWebsite

About the role

Key responsibilities & impact

Lead implementation projects from kickoff through production go-live.
Create and maintain project schedules, action plans, and milestones.
Ensure adherence to deadlines, scope and defined success criteria.
Coordinate activities between clients and internal teams.
Develop deep understanding of clients' business processes and rules.
Map customer journeys, operational flows and specific requirements.
Translate business requirements into functional specifications for platform configurations and integrations.
Provide technical support to the client throughout the implementation lifecycle.
Define and oversee integrations via APIs, Webhooks and other system communication mechanisms.
Validate technical requirements and support integrated testing.
Identify technical impacts and dependencies that could jeopardize the schedule.
Support user acceptance testing and ensure the solution meets the defined requirements.
Identify opportunities to leverage features and products that enhance client outcomes.
Act in a consultative manner, guiding clients to optimal platform adoption.
Recommend best practices, process improvements and product enhancements that increase value delivery.
Contribute to revenue expansion by identifying opportunities during implementation.
Proactively identify risks, blockers, dependencies and issues that could impact timelines, delivery quality or project outcomes.
Develop mitigation plans and track their execution.
Work proactively to reduce rework and accelerate implementation.
Ensure proper preparation of prerequisites required for each project phase.
Conduct executive, technical and operational meetings.
Translate technical concepts for business stakeholders and business requirements for technical teams.
Produce documentation, presentations and supporting materials.
Ensure alignment among all project stakeholders.

Requirements

What you’ll need

Experience implementing systems, digital products or SaaS solutions.
Knowledge of integrations via REST APIs, authentication methods, Webhooks and data exchange between systems.
Experience eliciting requirements and mapping processes.
Ability to interpret technical and business documentation.
Project management experience and ability to track schedules.
Excellent verbal and written communication skills.
Consultative, analytical and results-oriented profile.
Preferred qualifications
Experience with digital customer service platforms, WhatsApp, automation, CRM or payment methods.
Knowledge of integrations with ERPs, billing platforms or legacy systems.
Experience with agile methodologies.
Experience in mid-market projects and high-complexity environments.

Benefits

Comp & perks

Health insurance (Seguros Unimed) – extended to dependents with no employee deduction;
Profit-sharing (PLR);
Birthday day off;
Home office allowance;

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API integrationsREST APIsWebhooksdigital productsSaaS solutionsproject managementagile methodologiesrequirements elicitationprocess mappingtechnical documentation

Soft Skills

communication skillsconsultative skillsanalytical skillsresults-orientedproblem-solvingstakeholder alignmentrisk managementproject trackingclient relationship managementpresentation skills