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Bemobi

Customer Success Analyst – Senior

Bemobi

Senior Customer Success Analyst managing large broadband provider accounts at Bemobi. Driving KPI performance through data analysis and agile methodologies.

Posted 6/1/2026full-timeRio de Janeiro • 🇧🇷 BrazilSeniorWebsite

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Lead monitoring of KPIs and service/product performance, translating data into business recommendations for leadership
  • Structure and prioritize the team's demand backlog
  • Manage relationships with internal stakeholders and external partners, negotiating scope, timelines and expectations
  • Identify bottlenecks and revenue/efficiency opportunities before they become problems
  • Present results and strategic insights to executive audiences, including the board

Requirements

What you’ll need
  • Experience in product or service management, preferably in the Telecom market
  • Strong data analysis skills and KPI design/management
  • SQL to extract and cross-reference data without relying on other teams
  • Experience with BI tools (Looker, Power BI, Data Studio)
  • Experience presenting results to senior leadership with clarity and storytelling
  • English for meetings and reading technical materials
  • Practical knowledge of agile methodologies in day-to-day work
  • Nice-to-have:
  • Fluency and ability to communicate in English and/or Spanish
  • Experience with digital Telecom products (VAS, billing, subscriptions, acquisition)

Benefits

Comp & perks
  • Bradesco National Health Plan - extended to dependents without per-dependent deductions
  • Bradesco dental plan - optional
  • Flexible meal/food allowance - maintained during vacation
  • PLR (profit-sharing)
  • Wellhub
  • Birthday day off
  • Home office allowance
  • Commuter (VT) as needed - deductions allowed by law
  • Zurich life insurance
  • Free access to all our products - AppsClub, Discount Club, TrueCaller, BTFit and Busuu
  • Access to internal training through digital platforms
  • Internal peer recognition program - Bemobucks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
data analysisKPI designSQLBI toolsLookerPower BIData Studioagile methodologiesdigital Telecom productsbilling
Soft Skills
leadershipcommunicationnegotiationstorytellingrelationship managementprioritizationproblem identificationstrategic insight presentationclarity in presentationstakeholder management