Bear Robotics

Field Engineer

• Deploy, maintain, and support Bear Robotics’ robotic solutions across restaurants, senior living communities, hotels, casinos, corporate campuses, and sports venues.
• Provide both remote and on-site customer support.
• Perform routine and Level 1 robot repairs.
• Install and set up robots according to site-specific requirements and specifications.
• Collaborate with on-site customer contacts to ensure seamless integration of robots into existing workflows.
• Conduct testing to ensure optimal robot performance and functionality.
• Train end-users on operational use, upkeep, maintenance, and troubleshooting.
• Monitor operational performance of deployed robots and recommend improvements.
• Respond to customer inquiries and technical support requests, including hotline calls.
• Maintain accurate records of customer support activities in the CRM and track assets.
• Perform root cause analysis and execute corrective actions for product failures.
• Troubleshoot and diagnose technical issues, escalating as needed.
• Provide feedback to internal teams to represent the “voice of the customer”.
• Test prototype features and recommend modifications occasionally.
• Perform Level 1 repairs and routine maintenance, including software updates, hardware inspections, and component replacements.
• Ensure adherence to safety protocols and identify potential hazards during deployments.
• Work flexible hours to support customer operations and be on-call one weekend per month.
• Travel frequently to regional customer locations and Bear Robotics’ US offices (up to 80%).

Robotics Field Engineer I

Strategy

• Partner with the CTO to set and execute strategic technical initiatives, ensuring alignment across engineering, product, and operations.
• Act as a bridge between technical and non-technical teams—translating complex engineering priorities into actionable plans.
• Drive high-priority projects from conception through delivery, managing risks, timelines, and dependencies.
• Prepare technical briefings, analyses, and insights to support CTO-level decision-making.
• Capture outcomes from executive and technical meetings, and ensure follow-through on action items.
• Manage and prioritize the CTO’s calendar, communications, and commitments with a focus on strategic impact.
• Maintain organized documentation, technical roadmaps, and project tracking systems.
• Collaborate closely with global TPM team (U.S. and Korea), adapting to time zones and ensuring smooth coordination.
• Occasionally travel to Korea office to work directly with engineering leadership.
• Perform other related duties as assigned.

Technical Strategy Manager

Product Manager

• Define and prioritize product strategies to support U.S. product launches, accessory development, and platform expansion.
• Develop and maintain a clear, data-driven product roadmap aligned with company goals and customer feedback.
• Engage deeply with users, Sales, and field teams to surface pain points and opportunities.
• Champion the voice of the customer in product planning and development.
• Collaborate with Sales and technical account managers to understand deployment challenges and customer requirements.
• Help fill process and communication gaps between Sales and Product, and support onboarding readiness from a product perspective.
• Partner closely with Engineering, Design, Marketing, and other stakeholders to bring products to life.
• Facilitate clear handoffs, ensure execution velocity, and unblock teams where needed.
• Drive product launches in close collaboration with Marketing and Sales; ensure teams are aligned on positioning, messaging, training, and deployment timelines.
• Work effectively with internal and external stakeholders, including C-level leadership, to align product direction and secure buy-in.
• Identify opportunities to extend platform capabilities for future growth; help design products and processes that scale globally.
• Define product KPIs, analyze performance, and drive continuous improvement.
• Perform other related duties as assigned.

Product Manager II

• Install and set up robots in various industry settings according to site-specific requirements and specifications.
• Collaborate with on-site customer contacts to ensure seamless integration of robots into existing workflows.
• Conduct thorough testing to ensure optimal robot performance and functionality.
• Train end-users on day-to-day operational use, upkeep, maintenance, and troubleshooting.
• Monitor operational performance of deployed robots and recommend improvements.
• Respond promptly to customer inquiries and technical support requests, including hotline calls.
• Maintain accurate records of all customer support activities in the CRM and track assets meticulously.
• Perform root cause analysis and execute corrective actions for product failures.
• Troubleshoot and diagnose technical issues, escalating to higher-level support as needed.
• Provide feedback to internal teams to represent the “voice of the customer” and improve products.
• Occasionally test prototype features and recommend modifications.
• Perform Level 1 repairs and routine maintenance, including software updates, hardware inspections, and component replacements.
• Ensure adherence to safety protocols and identify potential hazards during deployments.
• Work flexible hours to support customer operations across multiple sites and be on-call one weekend per month.
• Travel frequently to regional customer locations and Bear Robotics’ US offices, including overnight travel (up to 80%).
• Perform other related duties as assigned.

• Deploy, maintain, and support Bear Robotics’ robotic solutions across a variety of industry settings, including restaurants, senior living communities, hotels, casinos, corporate campuses, and sports venues.
• Provide both remote and on-site customer support, perform routine and Level 1 robot repairs, and contribute to product feedback and continuous improvement.
• Install and set up robots in various industry settings according to site-specific requirements and specifications.
• Collaborate with on-site customer contacts to ensure seamless integration of robots into existing workflows.
• Conduct thorough testing to ensure optimal robot performance and functionality.
• Train end-users on day-to-day operational use, upkeep, maintenance, and troubleshooting.
• Monitor operational performance of deployed robots and recommend improvements.
• Respond promptly to customer inquiries and technical support requests, including hotline calls.
• Maintain accurate records of all customer support activities in the CRM and track assets meticulously.
• Perform root cause analysis and execute corrective actions for product failures.
• Troubleshoot and diagnose technical issues, escalating to higher-level support as needed.
• Provide feedback to internal teams to represent the “voice of the customer” and improve products.
• Occasionally test prototype features and recommend modifications.
• Perform Level 1 repairs and routine maintenance, including software updates, hardware inspections, and component replacements.
• Ensure adherence to safety protocols and identify potential hazards during deployments.
• Work flexible hours to support customer operations across multiple sites.
• Be on-call one weekend per month to provide urgent customer support.
• Travel frequently to regional customer locations and Bear Robotics’ US offices.

Robotics Field Engineer

• Deploy, install, and configure robotics systems in industrial and warehouse environments according to site-specific requirements
• Provide on-site technical support, including repairs, maintenance, troubleshooting, and networking
• Integrate robotics solutions into existing workflows and industrial systems
• Conduct testing and validation to ensure optimal robot performance and reliability
• Train end-users on robot operation, upkeep, and troubleshooting
• Monitor deployed robots and recommend improvements for operational efficiency
• Maintain accurate records of support activities, assets, and system changes
• Perform root cause analysis and execute corrective actions for robot failures
• Escalate complex issues to higher-level support as needed
• Provide feedback to internal teams to enhance product performance and industrial integration
• Ensure adherence to safety protocols and identify potential hazards
• Work flexible hours to support customer operations across multiple sites
• Be on-call one weekend per month to provide urgent customer support
• Travel frequently to customer locations and Bear Robotics’ US offices as required
• Contribute to the launch and growth of Bear Robotics’ industrial robotics vertical
• Perform other related duties as assigned

Field Engineer, Logistics Robotics

• Deploy, install, and configure robotics systems in industrial and warehouse environments according to site-specific requirements.
• Provide on-site technical support, including repairs, maintenance, troubleshooting, and networking.
• Integrate robotics solutions into existing workflows and industrial systems.
• Conduct testing and validation to ensure optimal robot performance and reliability.
• Train end-users on robot operation, upkeep, and troubleshooting.
• Monitor deployed robots and recommend improvements for operational efficiency.
• Maintain accurate records of support activities, assets, and system changes.
• Perform root cause analysis and execute corrective actions for robot failures.
• Escalate complex issues to higher-level support as needed.
• Provide feedback to internal teams to enhance product performance and industrial integration.
• Ensure adherence to safety protocols and identify potential hazards.
• Work flexible hours to support customer operations across multiple sites.
• Be on-call one weekend per month to provide urgent customer support.
• Travel frequently to customer locations and Bear Robotics’ US offices as required.
• Contribute to the launch and growth of Bear Robotics’ industrial robotics vertical.
• Perform other related duties as assigned.