Client Success Director
Marathon Health
Tableau
Robotics Field Engineer
Bear Robotics
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado
Visit company websiteSalary
💰 $60,000 - $75,000 per year
Job Level
Mid-LevelSenior
Tech Stack
LinuxTableau
About the role
- Deploy, maintain, and support Bear Robotics’ robotic solutions across a variety of industry settings, including restaurants, senior living communities, hotels, casinos, corporate campuses, and sports venues.
- Provide both remote and on-site customer support, perform routine and Level 1 robot repairs, and contribute to product feedback and continuous improvement.
- Install and set up robots in various industry settings according to site-specific requirements and specifications.
- Collaborate with on-site customer contacts to ensure seamless integration of robots into existing workflows.
- Conduct thorough testing to ensure optimal robot performance and functionality.
- Train end-users on day-to-day operational use, upkeep, maintenance, and troubleshooting.
- Monitor operational performance of deployed robots and recommend improvements.
- Respond promptly to customer inquiries and technical support requests, including hotline calls.
- Maintain accurate records of all customer support activities in the CRM and track assets meticulously.
- Perform root cause analysis and execute corrective actions for product failures.
- Troubleshoot and diagnose technical issues, escalating to higher-level support as needed.
- Provide feedback to internal teams to represent the “voice of the customer” and improve products.
- Occasionally test prototype features and recommend modifications.
- Perform Level 1 repairs and routine maintenance, including software updates, hardware inspections, and component replacements.
- Ensure adherence to safety protocols and identify potential hazards during deployments.
- Work flexible hours to support customer operations across multiple sites.
- Be on-call one weekend per month to provide urgent customer support.
- Travel frequently to regional customer locations and Bear Robotics’ US offices.
Requirements
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Excellent organizational skills, attention to detail, and time management.
- Ability to read and occasionally edit code.
- Strong troubleshooting and problem-solving skills.
- Ability to work independently in high-paced and sometimes stressful environments.
- Valid driver’s license with a clean record.
- Proficiency with Google Suite and Slack.
- Current resident of Denver, CO or surrounding locations.
- Experience with Linux Terminal or coding (preferred).
- Restaurant/hospitality experience preferred.
- Previous customer-facing technical support experience preferred.
- Experience with data visualization tools such as Looker, Tableau, or PowerBI preferred.
- Bachelor’s Degree or equivalent experience in Computer Science, Software Engineering, Electrical Engineering, Robotics Engineering, or a related engineering discipline.
- Experience in a customer-facing technical role.
