Bear Robotics

Field Engineer, Logistics Robotics

Bear Robotics

full-time

Posted on:

Origin:  • 🇺🇸 United States • Tennessee

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Salary

💰 $70,000 - $88,000 per year

Job Level

JuniorMid-Level

Tech Stack

LinuxTableau

About the role

  • Deploy, install, and configure robotics systems in industrial and warehouse environments according to site-specific requirements
  • Provide on-site technical support, including repairs, maintenance, troubleshooting, and networking
  • Integrate robotics solutions into existing workflows and industrial systems
  • Conduct testing and validation to ensure optimal robot performance and reliability
  • Train end-users on robot operation, upkeep, and troubleshooting
  • Monitor deployed robots and recommend improvements for operational efficiency
  • Maintain accurate records of support activities, assets, and system changes
  • Perform root cause analysis and execute corrective actions for robot failures
  • Escalate complex issues to higher-level support as needed
  • Provide feedback to internal teams to enhance product performance and industrial integration
  • Ensure adherence to safety protocols and identify potential hazards
  • Work flexible hours to support customer operations across multiple sites
  • Be on-call one weekend per month to provide urgent customer support
  • Travel frequently to customer locations and Bear Robotics’ US offices as required
  • Contribute to the launch and growth of Bear Robotics’ industrial robotics vertical
  • Perform other related duties as assigned

Requirements

  • On-site field experience with robotics deployments
  • Hands-on experience with AGV and AMR systems
  • System integration knowledge
  • Industrial engineering background
  • Mechanical and maintenance skills
  • Familiarity with warehouse systems and industrial workflows
  • Excellent troubleshooting and problem-solving skills
  • Strong customer service and interpersonal skills
  • Ability to work flexible hours, including occasional weekend on-call support (one weekend per month)
  • Frequent regional travel to customer locations and travel to US offices as needed
  • Valid driver’s license with a clean record
  • Previous experience integrating robotics in industrial or warehouse applications (preferred)
  • Experience with Linux Terminal, coding, or automation tools (preferred)
  • Data visualization experience (Looker, Tableau, PowerBI) (preferred)
  • Multi-site industrial deployment experience (preferred)
  • Bachelor’s or Master’s Degree in Industrial Engineering, Robotics Engineering, Mechanical/Electrical Engineering, or related discipline
  • 2+ years of customer-facing technical or field engineering experience
  • Ability to lift, carry, and maneuver objects up to 50 lbs
  • Ability to operate hand tools, power tools, and testing equipment
  • Specific vision abilities required: close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
  • Ability to communicate clearly, hear, and respond to others in industrial environments
  • Capacity to work in varied environmental conditions (e.g., warehouses, factories) that may involve temperature fluctuations, noise, or other industrial conditions