Customer Support

• Accept inbound calls from doctors, nurses, pharmacies, and other healthcare entities
• Obtain necessary information, attempt to resolve incidents or escalate if necessary
• Document client’s name, concerns/complaints, facility and phone number
• Follow necessary Customer Support protocols
• Interact with customers in a professional and enthusiastic manner
• Promptly answer support calls, document and transfer with a high level of urgency
• Accurately document client interaction
• Organize caseload, troubleshoot assigned queue of cases and identify those that need escalation
• Resolve open tickets and communicate resolution to the client

Customer Support Specialist

Vice President

• Champion a customer-centric service culture by embedding the voice of the customer
• Develop and execute a strategic vision for service transformation
• Implement scalable, high-impact service management practices
• Assume full responsibility for the Pharmacy Automation service P&L
• Build and inspire high-performing, diverse teams
• Partner with regional and commercial leaders to align service offerings

VP, Global Service – Pharmacy Automation

Manager

• Conduct Clinical Marketing Education Programs, Live workshops , Seminars, Round Table Meetings, Promotional Events and In-service Programs ( ISPs)
• Clinical capability building (administering trainings, continuous evaluation)
• Train HCPs on product use techniques through live workshops
• Creating and implementing the regional calendar of engagements
• Support / assist sales organization with product evaluations, clinical audits in hospitals
• Leading key customer relationship management and creation of regional KOL network
• Coordinate on the timely completion of clinical /economic studies
• Conduct Induction Training Programs (Clinical & Product Training)

Regional Clinical Manager

Account Executive

• Manage the end-to-end intake and reorder processes for Purewick reimbursement customers
• Ensure seamless enrollment in Liberator’s supply program
• Deliver personalized service and support to uphold satisfaction and compliance standards
• Effectively communicate features and benefits of the PureWick™ system
• Maintain detailed records in CRM and call tracking systems
• Meet departmental call volume targets for both inbound and outbound communications
• Ensure adherence to phone quality and compliance standards
• Work cross-functionally across the organization to support customers

Sales Representative – Purewick Rx Specialist

• Coach a team of customer service associates and supporting the PureWick Reimbursement operations management team
• Ensure team and individual goals are reached to develop successful staff
• Focus on call quality and manage key performance indicators for the team
• Conduct coaching sessions, one-on-one meetings for performance reviews
• Report KPI’s to Supervisor/Manager and provide weekly re-cap of team performance
• Manage supervisor escalated calls in real-time and other operational issues

Customer Service Performance Coach

Account Manager

• Drive sales revenue to exceed established priorities and revenue targets
• Defines and develops sustainable new business opportunities
• Builds and maintains sustainable strategic business relationships in key accounts
• Performs product demonstrations, customer education and in-service as required or requested
• Develops monthly, quarterly and annual plans designed to meet revenue targets
• Develops and maintains a level of excellence in clinical knowledge within respective disease states
• Develops and maintains a level of excellence in territory management and selling skills
• Deliver sales training to inside and field sales employees and channel partners as requested
• Present sales modules, presentations/workshops, overall sales training curriculum at new hire training classes and sales meetings as requested
• Control expenses within territory budgets and manage those resources according to Bard guidelines and policies
• Maintains open, positive and productive lines of communication with the sales team, customer service, sales management and the home office staff
• Completes requested and required administrative duties in a timely manner including call reports, monthly results report and additional items as assigned
• Develops and maintains accurate customer and account files, both written and electronic
• Attend and represent Bard at local, regional and national medical conferences
• Perform special projects and additional duties as assigned

Territory Manager – Louisiana/South Mississippi

• Facilitate repeat Urology customer product orders for actively enrolled customers in Liberator’s supply program.
• Reorder agents are also largely responsible for product education and guidance to ensure the customer’s needs are met to their full satisfaction.
• Articulate the features and benefits of Urology and ancillary product lines offered to include knowledge of all aspects of use and maintenance of medical supply equipment
• Track daily production and submit daily sales logs to direct supervisor
• Maintain departmental call volume requirements of 100 daily calls to include inbound and outbound calls (minimum)
• Maintain a high level of professionalism on every call and provide excellent customer service to all Liberator Customers
• Meet or exceed monthly departmental sales goals as established by Sales Ops management
• Effective management of client calls through detailed call scheduling and timely follow up
• Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.
• Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity.
• Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow up
• Assist other departments and team members when required or requested to help meet business needs.
• Seek continual education opportunities to remain up to date with products and processes
• Perform Other duties and tasks as assigned

Urology Reorder Sales Representative

Engineer

• Applies knowledge of technical principles and BD systems/procedures to optimize manufacturing and Quality processes
• Establish project plans to ensure deliverables are completed to customer’s expectations, using project management tools (e.g., Project Plan, Risk Analysis, etc.)
• Good computer skills in usage of MS Office Suite including MS Project; CAD experience preferred (if applicable)
• Basic understanding of statistical techniques
• Solid understanding and knowledge of principles, theories, and concepts relevant to Quality Engineering
• Solid problem-solving, organizational, analytical and critical thinking skills
• Solid understanding of processes and equipment used in assigned work
• Knowledge of applicable FDA regulations for medical device industry
• Strict attention to detail
• Ability to interact professionally with all organizational levels
• Ability to manage competing priorities in a fast-paced environment
• Must be able to work in a team environment, including the ability to manage vendors and project stakeholders
• Ability to build productive internal/external working relationships
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Engineer II – Quality PMS

• Serve as the senior BD clinical executive for enterprise‑level customer partnerships, developing multi‑year relationship strategies designed to deliver mutual value.
• Influence and cultivate relationships with C‑suite clinical and business leaders to shape decision‑making, co‑create strategy, and drive adoption of BD solutions.
• Influence BD’s strategic planning by translating customer needs and clinical trends into forward‑looking solution and capability roadmaps.
• Identify, shape, and accelerate clinical opportunities that drive revenue growth, margin expansion, and long‑term value creation.
• Partner with Strategic Customer Vice Presidents (SCVPs) and business units to ensure alignment of solution offerings and partnership models.
• Support account plans with a focus on measurable ROI, sustainability, and enterprise‑level impact.
• Lead highly matrixed, cross‑business teams to deliver seamless customer experience and cohesive enterprise engagement.
• Serve as a senior integrator across BD, aligning functions including Clinical, Medical Affairs, Marketing, R&D, SCG, and Commercial teams.
• Oversee enterprise‑scale program deployment, ensuring consistency and standardization with customer engagements.
• Co-create and oversee governance frameworks, KPIs, performance dashboards, and feedback loops to track progress, escalate issues, and drive results.
• Ensure BD solutions are implemented with discipline, quality, and clear alignment to customer outcomes.

Director, Clinical Partnerships – Solutions

Director

• Establish the strategy for global supplier quality management, including developing, implementing and driving continuous improvement for BD’s Global SQM Program.
• Lead the Supplier Quality Network Team including implementation of global quality documents related to supplier quality management.
• Oversee and coordinate the global supplier audit program and annual supplier audit plan, including suppliers incorporated through acquisition activity.
• Work with business, regional, and plant quality representatives to drive supplier management programs across the globe.
• Identify and implement computer systems for managing and monitoring supplier quality performance.
• Develop and implement appropriate reporting metrics, structure, and schedule; review and maintain supplier quality metrics for management review.
• Provide operational due diligence assistance in the assessment (operational management, technology, product and process), certification, and performance improvements of suppliers.
• Partner with BD Procurement on the execution and continuous improvement of the BD Supplier Management program.

Associate Director, GPO Supplier Quality

Analyst

• This role reports to the Sr Mgr. Process and WMS Governance.
• The role’s primary responsibilities include delivery of system solutions impacting SAP, JDE and the Manhattan WMS, synchronizing inventory movements and adjustments across systems and data integrity throughout the business process flow.
• This position will work to address stakeholders’ requirements, often managing multi-functional CI projects.
• As part of the North American Supply Chain Business Process Optimization (BPO) Center of Excellence, this role is responsible for integrating business process requirements into NASC Distribution Operations.
• Responsibilities include: ERP As a business process SME, lead the development of solutions to address changing business requirements as well as gaps in current processes while mitigating risks to change.
• Serve as Process Owner & Super User CTC-Deliver, leading ERP system validation activities.
• Act as an integrator between Host process organization and Warehouse Operations team.
• Connect with outside teams to modify or implement new business processes, support system maintenance activities and govern data quality rules to prevent poor quality data from entering the WMS.
• Lead and drive initiatives to improve warehouse operations through the integration of business and operational requirements and business systems.
• Partner with cross-functional process owners to ensure BD’s business requirements are communicated and correctly executed by the Warehouse Operations team through each site’s WMS.
• Coordinate with DC Operations, LSS Teams and external application vendors when there are changes to requirements: (1) communicate requirement changes; (2) collaborate on the mapping and re-design of system changes to ensure it continues to meet operational, regulatory and customer requirements; (3) test the implementation of all the applications and interfaces and (4) ensure successful execution of the change.
• Foster process, data and configuration synchronicity/uniformity across distribution centers.
• Monitor reporting to ensure Inbound Currency, Inventory Accuracy and Master Data completeness and accuracy Provide oversight to Inventory movement management System Integration: Serve as the business integration POC for product data, inbound receipts, inventory transactions and order fulfillment.

Senior Analyst, Distribution Systems and Process

• Responsible for the coordination and administration of all aspects of ongoing and future product training programs
• Plan the delivery of overall programs and activities in accordance with Bard Medical's mission and goals
• Maintain forms and records to document program activities
• Oversee the collection and maintenance of records for statistical purposes
• Communicate with stakeholders to gain support for the program
• Liaise with hospital leadership to ensure effective program delivery
• Develop product training plans including hospital team members as needed
• Monitor program activities regularly and conduct annual assessments

Clinical Manager

Business Development Rep

• Achieve or exceed the sales goals as established in the annual or multi-annual plan for the territory, based on growth rate consistent with the average of reference markets
• Prepare and submit an Annual Plan for assigned accounts including unit sales forecast and written comments on either opportunities or threats
• Prepare customer proposals and statements of work with company technical experts to support customer combination product development requirements
• Collaborate and work directly with BD commercial and technical resources as required to support customer activities
• Establish detailed working relationships with all customer contacts - provide best in class service level to the customer
• Approach opportunities with customers with a problem-solving mentality and develop effective solutions with ZebraSci team in line with ZebraSci technical capabilities
• Manage proposal response process, including detailed RFP requirements, proposal development, and inputs from various sources
• Generate new leads, identify and contact decision-makers, screen/qualify potential business opportunities, select the deals in line with strategies, and lead and facilitate sales logistics (i.e. internal/external customer visit preparation)
• Support deal structure and pricing with business/market-based value analysis; negotiate prices for proactive bids and proposals

Business Development Manager – Services

Mechanical Engineer

• Fournir aux équipes de projet diversifiées une ingénierie, un design, une analyse et une documentation pour le développement de nouveaux produits, l’ingénierie durable, le développement de processus et les projets de production
• Participer en tant que membre d'équipe ou leader des équipes de conception de produits et effectuer toutes les fonctions de conception associées
• Créer des modèles analytiques pour la sélection des matériaux en conditions d'utilisation, les débits et l'analyse des modes de défaillance
• Participer à des sessions de brainstorming sur la conception de produits
• Assurer que les activités liées à la conception soient terminées à temps en soutien aux objectifs du programme

R&D Design Engineer II – Designer, Drafting

• Communicate professionally with nurse managers, clinical educators, staff nurses, OT and PT, case managers, social workers, physicians and patients
• Performs virtual product demonstrations, customer education and in-service as required or requested.
• Ensure staff are well trained on BD products and our LINK program
• Engage and support field sales and care support teams within assigned specialty & priority accounts and with key stakeholders based on the organization targets and objectives.
• Responsible for managing and completing life cycle assessments and future clinical pathways
• Must be flexible to meet the needs of a growing business
• Attend assigned national conferences & exhibitions