Sales

• Developing and crafting new business opportunities through promoting the flow cytometry instrument portfolio
• Working strategically with Reagent Sales Specialist, Applications Specialists, Field Service, High Parameter Team, and Global Key Accounts
• Actively seeking to retain/develop large key accounts, and convert competitive business in assigned territory
• Developing Territory Business Plan to achieve sales goals
• Travel within territory up to 60% of the time

Research Instrument Sales Specialist

Account Manager

• Achieve established sales goals and drive revenue growth within your assigned territory.
• Develop and maintain strong relationships with existing customers while actively pursuing new business opportunities.
• Provide on-site technical support and training to healthcare professionals, ensuring accurate and effective use of BD's products.
• Stay up-to-date with the latest product information and industry trends to deliver valuable insights to customers.
• Collaborate with cross-functional teams to identify and address customer needs, ensuring prompt and satisfactory resolution of any concerns.
• Represent BD at industry events, tradeshows, and customer meetings, delivering compelling presentations and fostering positive brand recognition.

Territory Manager

• Identify and pursue new business opportunities across all product portfolios while maintaining existing accounts.
• Implement marketing platform initiatives and maintain a strong sales pipeline.
• Manage incremental conversion opportunities from initial account targeting through evaluation, product ordering, and in-servicing.
• Conduct regular clinical training and in-servicing on product usage.
• Implement national, regional, and local contractual agreements.
• Perform regular territory business and sales analysis.
• Collaborate with local distributor branches and representatives.
• Work closely with internal team members and utilize available sales support resources.

Associate Territory Manager

Support Engineer

• Provide customer support service on diagnostic instrumentation
• Respond to customer telephone inquiries by providing diagnostic assistance
• Follow up service on customer interactions
• Maintain accurate records on service tickets
• Complete service documentation as required
• Interface with advanced support specialists as needed

System Support Engineer 1

Product Manager

• Define and complete the global product strategy and roadmap for assigned lab automation platforms
• Collaborate closely with R&D, engineering, and cross-functional teams to translate market requirements into detailed product specifications and drive successful new product introductions (NPIs)
• Carry out comprehensive market research, customer segmentation, and competitive analysis to uncover opportunities and threats
• Acquire and combine voice-of-customer (VOC) insights to support product development and portfolio decisions
• Build comprehensive arguments for new product initiatives, including financial projections, return on investment analysis, and risk assessments to secure investment and prioritization
• Build positive relationships and collaborate effectively with internal collaborators across R&D, Manufacturing, Regulatory, Quality, Sales, Marketing, and Service teams
• Represent BD as a subject matter expert in lab automation at industry conferences, customer meetings, and internal forums, articulating product value and strategic vision
• Observe product outcomes, market developments, and rival activities to discover opportunities for portfolio refinement, improvements, and rationalizations

Global Product Manager – Lab Automation

• Attain sales goals established by the Company within the designated territory and budget
• Increase sales of current accounts and establishing new accounts
• Positions self as a product specialist
• Presents, educates, and provides in-services on the process/procedure of accurately using the Company’s products to surgeons, OR staff, and other individuals
• Providing on-site technical support during procedures to ensure accurate use of the products
• Training and educating physicians and hospital staff on the use of the products
• Ensuring surgeons and staff have the most current product information available
• Ensuring effective utilization by all trained surgeons within territory
• Maintains detailed knowledge and capabilities of the products, channels and methods of distribution
• Responsible for meeting territory sales and profitability goals
• Responsible for developing new prospects and establishing customers
• Advises customers of new and current products, backorders, general order status, current pricing structure, company policy changes, and forecasts for new needs
• Achieves timely, mutually satisfactory solution to customers’ complaints
• Keeps promises and appointments
• Exercises courtesy and ethical manners at all times
• Attends customers’ meetings and tradeshows
• Gives detailed post-convention report: number in attendance, competitors present, new product introductions, and recommendations for subsequent shows
• Establishes Davol products as the standard for bid accounts through surgeon specifications
• Performs special projects and other duties as assigned.

• Utilize clinical and/or business expertise to drive sales of the BDPI portfolio of products
• Support and execute against the Regional Manager's (RM’s) business plan
• Work closely with the field team including RM's, Territory Managers, and Procedural Specialists
• Achieve quarterly and annual sales forecasts for targeted products.
• Responsible for the successful promotion of all related BPV products to key targeted accounts.
• Work closely with the Regional Managers, and Territory Managers to identify and execute upon key sales initiatives.
• Assist TM with inventory responsibilities along with other administrative tasks.

Financial Planning and Analysis

• Develop and lead strategies for global programs including program design, resourcing model and mobilization approach
• Independently coordinate with senior stakeholders to define program scope, objectives, and success metrics and enlist support
• Leverage external perspectives to inform team and BD approach
• Lead program mobilization including resource identification & onboarding, program communication and business engagement strategy
• Oversee end-to-end program management, ensuring timely delivery, budget adherence, and quality outcomes
• Proactively identify and mitigate risks, resolve issues, and ensure program agility in dynamic environments
• Serve as thought leader for new problems, actively lead teams in solutioning
• Responsible for overall program effectiveness assessments, including Metrics, Reporting, VOC, and embed continuous improvement into program review and structure
• Lead business engagement with key stakeholders across Tax, Finance, Legal, Supply Chain, Global Trade, Procurement, BU Strong Teams, and others with strong understanding of executive stakeholdering
• Partner closely with ISC leaders to ensure alignment of approaches across supply chain
• Serve as project champion and advocate for effective change-management across diverse matrixed teams
• Establish program governance frameworks and ensure compliance with internal and external standards
• Manage program governance and represent ISC Finance on Enterprise teams for major programs
• Provide regular updates to executive leadership, including dashboards, KPIs, and strategic insights
• Coach and develop team members (direct and indirect reports)
• Promote a culture of collaboration, accountability, and continuous improvement.

Senior Director, ISC Finance Enterprise Programs

Customer Success Manager

• Establish a trusted/strategic advisor relationship with Pharmacy, Nursing, IT, and Procurement leadership
• Partner with our customers for the entire sales life cycle; identify strategies to drive customer success, customer optimization and customer retention
• Promote and drive an ease of doing business to ensure growth and continued partnership
• Track and ensure utilization of all contractual entitlements
• Ensure software upgrades are current (not more than one version behind) and that key strategic documents are established, updated, and completed
• Responsible for remediation planning, including customer-facing contact, for ensuring successful completion and a positive customer experience
• Medical management software (MMS) point of contact for customers, including compliance and escalations
• Develop Vice President and Director level relationships at assigned IDNs, performing bi-annual roadmap and business review meetings and engaging BD’s key account leadership as needed
• Increase overall customer Net Promoter Scores (NPS) across assigned health systems

Customer Success Executive

Manager

• Communicate professionally with nurse managers, clinical educators, staff nurses, OT and PT, case managers, social workers, physicians and patients
• Performs virtual product demonstrations, customer education and in-service as required or requested.
• Ensure staff are well trained on BD products and our LINK program
• Ensure facility has necessary supplies and literature to help train patients to use catheters
• Assist in working with patients transitioning from hospital to home that are enrolled in LINK, helping to ensure a smooth transition and catheter compliance
• Engage and support field sales and care support teams within assigned specialty & priority accounts and with key stakeholders based on the organization targets and objectives.
• Work collaboratively within the patient care PODs consisting of: Territory Mangers, Clinical Managers, Care Coordinators, Dedicated Documentation Coordinator and regional supervisors
• Responsible for managing and completing life cycle assessments and future clinical pathways
• Must be flexible to meet the needs of a growing business
• Assist with internal quality improvement efforts
• Attend assigned national conferences & exhibitions

Clinical Nurse Manager

Full-stack Engineer

• Leads the development and deployment of manufacturing equipment and process technologies for the Specimen Management Business Unit
• Translates new product development (NPD) and design change requirements into robust equipment and operator-centric processes that enable efficient, compliant, and cost-effective production
• Partners with Product Design, Quality, Operations, Procurement, and external suppliers to ensure timely delivery of equipment and smooth vertical ramp-up across assigned sites
• Manages a portfolio of projects, participates in capital planning, and ensures adherence to stage-gate governance
• Success is measured by on-time project delivery, OEE improvement, COGS reduction, and compliance with regulatory standards

Senior Staff Engineer – Specimen Management

Program Manager

• Leads complex sustaining programs and projects for the reagents platform
• Drives initiatives focused on quality improvements, product enhancements, and cost optimization
• Facilitates decision-making for projects with multiple dependencies
• Manages cross-functional and multi-site teams
• Defines program priorities and resource needs
• Influences stakeholders at all levels to secure commitment
• Establishes and maintains effective communication channels
• Owns adherence to budgets, timelines, and performance metrics
• Mentors and guides program managers and team leads
• Drives risk management strategies and leads problem-solving

Senior Program Manager

Account Executive

• driving sales and services to existing customers as well as prospecting for new business
• enhancing customer value and satisfaction by aligning complex product solutions and services with key customer initiatives
• building and maintaining relationships with key decision makers or potential influencers
• managing a longer sales cycle
• applying knowledge of the customer's business to develop optimal solutions
• negotiating and collaborating with the customer and colleagues to influence support for mutually beneficial outcomes and achieve consensus
• focusing on sales strategy and execution
• developing thorough knowledge of company policies, ability to interpret them to customers and prospects
• planning sales calls on a continuous basis, organizing time for effective coverage of territory, elimination of needless driving

Associate Account Executive

Field Engineer

• Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements
• Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, maintain ownership of the work order, escalate issues to the team lead and manager; log, track, and document all work order activity
• Execute a preventive maintenance program, provide limited cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role
• Demonstrate a moderate use of competency and an appropriate ability to troubleshoot hardware and software problems
• Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support

Field Service Technician

Implementation Specialist

• Install, configure and integrate hardware, software, and applications according to agreed project plans
• Conduct customer meetings and training sessions both on-site and remotely
• Coordinate project phases in collaboration with the Project Management Office, ensuring timely and accurate execution
• Provide technical support, troubleshooting, and preventive maintenance to customers in the assigned region
• Perform hardware and software repairs on customer sites when required
• Document and report technical activities and outcomes with precision and attention to detail
• Maintain awareness of change processes and adapt effectively to evolving customer and business needs
• Communicate technical information clearly, ensuring understanding among customers and colleagues