BCD Travel

Consultant

• Manage corporate travel operations for clients
• Collaborate with clients to understand their travel needs
• Develop and implement travel programs
• Ensure compliance with company policies and industry regulations
• Monitor travel budgets and expenditures

Travel Consultant III

• Drive the future of corporate travel for clients
• Collaborate with clients to meet their travel needs
• Provide exceptional customer service and support
• Work as part of a team to enhance travel management processes

Travel Consultant I

Manager

• Be responsible for vendor relationships
• Coordinate release activities, including testing, operational alignment, documentation, communication per release with BCD Travel stakeholders in line with the established release management process
• Focus on monthly identification & coordination of product requirements with BCD Travel stakeholders per business case
• Create a year vendor/product analysis and review including SWOT including Gap Analysis, Comparison Matrix, USPs, and identification of key opportunities
• Release a presentation to BCD Travel stakeholders – per release cycle
• Be accountable for the monthly reporting, including productivity, key service metrics, and product vendor relationship status
• Compile and maintain core and product documentation for commercial, implementation, and support teams

Product Delivery Manager

• Perform high-touch service excellence to key client travelers
• Accurately and efficiently handle incoming requests via multiple channels (i.e. phone, email, etc.)
• Be the primary point of contact for executive-level travelers
• Provide active travel consultation, including travel details and up-selling related products
• Expertly use the appropriate BCD Travel tools and systems to complete requests
• Search and confirm travel reservations for the customer
• Maintain knowledge of client travel policies and guidelines

VIP Travel Consultant

• Conduct customer facing implementations of OBTs and other products
• Logically conduct assessments, replicate errors or test situations if possible
• Coordinate activities with a range of internal or external teams across various issues
• Execute small to highest complex configuration changes (many systems, many logics, many interactions, and dependencies)
• Demonstrate excellent customer service and develop customer-centric communication
• Support defined and agreed productivity targets
• Adopt constructive collaboration behavior within and outside the team

Travel Technology Manager

• Fulfill incoming travel requests/inquiries accurately & efficiently via Sabre GDS
• Assist with group bookings, air/hotels, etc.
• Provide proactive assistance on potential challenges that may arise for the client
• Manage location and large group movements
• Manage multiple complex itineraries
• Provide travel offers and general travel advice to travelers
• Understand and accurately apply travel supplier rules
• Maintain current knowledge of the state of the various travel industries supported
• Provide the customer with the required industry information, such as low fares, exchange costs, and penalties
• Adhere to client and BCD Media & Entertainment policies and procedures to maintain quality control

Senior Entertainment Travel Consultant

• Search and confirm travel reservations for the customer
• Have a strong understanding of a client travel policy and can consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement

Travel Consultant

Account Manager

• Manage a team of program managers for a portfolio of accounts
• Achieve the company's goals related to client retention, quality service delivery, client/BCD Travel profitability
• Establish multi-level strategic client relationships
• Evaluate and study client financial statements and hold AMs accountable for client profitability
• Determine pricing strategy and develop client propositions
• Support the development of client and department budgets
• Review and make recommendations to improve the quality of client business plans
• Perform or direct personnel in recruiting, hiring, training, and separation
• Recommend the involvement of BCD Travel specialized departments to achieve client goal

Senior Director, Account Management

• Accurately and efficiently handle incoming contacts requests via multiple channels (i.e. phone, email, etc.)
• Handle additional duties as assigned within a global, multi-regional setup
• Be the primary point of contact for the customer and provide active travel consultation towards the business customers
• Provide travel details and up-selling of related products
• Provide exceptional service which exceeds client expectations
• Effectively manage and control all facets of travel arrangements, as requested by clients
• Search and confirm travel reservations for the customer
• Have hands on involvement in crew movements, rotation, and disruption handling
• Provide required industry information, such as low fares, exchange costs, penalties, and visa information
• Respond to the customer promptly with undivided attention
• Willingly offer assistance to team members within and across teams
• Meet individual and team goals

• Search and confirm travel reservations for the customer
• Have a strong understanding of a client travel policy and can consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

Operations

• Responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching whilst ensuring adherence to agreed processes, service standards, and quality expectations across a global operations setup
• Actively coach and develop the team to meet and exceed all performance targets
• Supervise and support agents in managing crew movements, rotations, and disruptions in a complex, 24/7 service environment
• Seek opportunities to review operational processes and the commercial relationship with management team and provide suggestions for improvement
• Develop learning program for closing own short- and long-term competency gaps
• Assist the consultants in appropriately responding and resolving customers inquiries
• Monitor, sort and work on contact and reservation queues to maintain quality control

Supervisor Operations, ERM, APAC

• Fulfill incoming travel requests/inquiries accurately and efficiently via Sabre Gds
• Have the ability to assist with group bookings, air/hotels, etc
• Be able to work well and remain calm under pressure, with excellent attention to detail
• Anticipate and provide proactive assistance on potential challenges that may arise for the client
• Understand and accurately support Production with crew and talent movements
• Be able to manage location and large group movements
• Confidently manage multiple complex itineraries
• Willingly aid team members within and across teams
• Provide travel offers and general travel advice to travellers
• Understand and accurately apply travel supplier rules
• Maintain current knowledge of the state of the various travel industries supported
• Provide the customer with the required industry information, such as low fares, exchange costs, and penalties
• Adhere to client and BCD Media & Entertainment policies and procedures to maintain quality control

• Accurately and efficiently handle incoming contacts requests via multiple channels (i.e. phone, email, etc.)
• Be the primary point of contact for the customer and provide active travel consultation towards the business customers
• Provide travel details and up-selling of related products
• Provide exceptional service which exceeds client expectations
• Manage and control all facets of travel arrangements as requested by clients
• Search and confirm travel reservations for the customer
• Have hands on involvement in crew movements, rotation, and disruption handling
• Provide the customer with required industry information, such as low fares, exchange costs, penalties, and visa information
• Respond to the customer promptly and provide undivided attention
• Willingly offer assistance to team members within and across teams
• Meet individual and team goals

• Provide leadership to a team of travel consultants
• Collaborate with performance data to maximize the effectiveness of the team
• Develop learning programs for closing own short- and long-term competency gaps
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
• Monitor global distribution systems (GDS) queues daily to maintain quality control

Supervisor, Operations APAC

Customer Support

• Champion for making every interaction with our Venue Search clients exceptional
• Partner with teams across the business to turn service standards into reality
• Keep clients smiling from first pitch to post-event high-fives

Travel Consultant III

Travel Consultant I

Product Delivery Manager

VIP Travel Consultant

Travel Technology Manager

Senior Entertainment Travel Consultant

Travel Consultant

Senior Director, Account Management

Travel Consultant

Travel Consultant

Supervisor Operations, ERM, APAC

Senior Entertainment Travel Consultant

Travel Consultant

Supervisor, Operations APAC

Customer Experience Manager