BCD Travel

Director

• Provide account management process alignment among the commercial groups to deliver on business initiatives and customer commitments
• Analyzing and proposing ways to improve our organization’s structure, efficiency, or profit as a leader or member of a project team
• Define and implement best practices across Operations, Account Management, Technology, and Financial areas as related to specific projects
• Lead or support various process improvement initiatives and other special projects designed to improve business effectiveness
• Assemble and lead project teams to implement changes/projects
• Provide internal/external customers with insights based on business research and analysis
• Manage client recovery efforts by understanding the requirements, and gaps, and pulling in the necessary people to resolve the issues quickly and to the customers’ expectations
• Effectively measure pre and post-process reengineering to ensure the most effective process has been implemented

Director, Commercial Process Consulting

Consultant

• Search and confirm travel reservations for the customer
• Have a strong understanding of a client travel policy and can consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

Travel Consultant, Amadeus

• Handle incoming contacts requests via multiple channels (i.e. phone, email, etc.)
• Serve as the primary point of contact for the customer and provide travel consultation
• Search and confirm travel reservations for the customer
• Have hands-on involvement in crew movements, rotation, and disruption handling
• Provide customers with required industry information, such as low fares, exchange costs, penalties, and visa information
• Respond to customers promptly and provide undivided attention
• Offer assistance to team members within and across teams
• Meet individual and team goals

Travel Consultant, NORAM

Account Executive

• Managing a portfolio of small to medium size accounts
• Inside account management or supporting a Global Account Manager with one account
• Customer service, data preparation and analysis, business plan and customer metrics management, client reviews, reporting, projects, surveys, and technology
• Monitoring customer feedback to identify and resolve issues
• Reviewing and resolving discrepancies, i.e. credit card reconciliation
• Working with customers to either develop a business plan or support the execution of the plan

Operations

• Analyze business issues, document business requirements, work to find the best solution and best practice
• Monitor and track the status of each initiative, engage appropriate local resources, and escalate as needed to ensure initiative success
• Serve as liaison point between the account, the region, and the project team
• Ensure appropriate required documentation is delivered and reviewed by relevant stakeholder teams
• Confirm appropriate technical feasibility and compliance documentation is delivered by stakeholder teams
• Support the Operations team where appropriate

Process Manager, ERM – Energy Resource & Marine

Architect

• Act as the technical lead by bringing together business and technical expertise to produce specific designs that meet expectations, while also maintaining a ‘big picture’ perspective to ensure all workstreams & outcomes align
• Partner with the Project Management Office in the creation and maintenance project plans, risks and issues logs & status reports
• Be able to negotiate and interpret requirements into agreed deliverables and outcomes
• Provide support to front line delivery teams to ensure that plans are executed as agreed, being able to find and articulate threats to quality metrics
• Build and maintain effective working relationships to act as the focal point for all project stakeholders
• Provide insight, assistance & referrals to all project participants across a wide range of technical and business groups, and at varying levels of seniority
• Ensure all documentation such as technical documentation and action trackers are kept up to date

Global IT Integration Architect

Manager

• Take the lead in orchestrating complex meetings
• Serve as the go-to expert for clients and team
• Plan and execute large scale meetings with precision
• Manage budgets and maintain financial controls
• Proactively improve processes and client engagement

Senior Meeting Manager

Growth Marketing

• Support the translation of hotel revenue strategy into field-ready actions that strengthen hotel attachment and commissionable booking performance
• Build and maintain an enablement plan aligned with hotel revenue goals, regional priorities, customer segments, and go-to-market needs
• Contributes to improved hotel revenue performance by linking enablement efforts to commercial outcomes such as attachment rates, commissionable booking rates, hotel spend, and revenue
• Use data, field feedback, and business priorities to recommend adjustments to tools, materials, and workflows
• Connect strategy, analytics, product/tooling, and operational realities into practical enablement solutions
• Drive awareness and adoption of tools that support hotel revenue opportunity identification and action
• Provide informal leadership through expertise, structured guidance, and enablement support across teams
• Work across teams to identify and structure client-specific revenue growth opportunities, enabling the appropriate stakeholders to act

Manager, Hotel Revenue Growth – Enablement

Business Analyst

• Support the development of supplier analysis that uncover new revenue opportunities and reduce potential risks
• Continuously track the performance of these strategic efforts and deliver reporting that enables active oversight within the Supplier Management & Delivery team
• Build innovative tools that streamline existing reporting processes and encourage creative approaches to analyzing new business challenges
• Monitor key strategic suppliers to proactively address market changes and identify revenue opportunities
• Remain up-to-date on industry trends while evaluating whether industry changes have potential to impact BCD’s business
• Leverage existing reporting tools and Microsoft Office applications to analyze data against contract models and assess strategic options
• Conduct analysis on ad hoc market, supplier, or client changes, evaluating their potential impact on performance and revenue
• Support team in data analysis for quarterly business reviews
• Assist in deal performance analytics and support regional and global supplier proposals for forecasting
• Use supplier, internal, and 3rd-party data to develop interactive reporting that tracks supplier contractual performance, ensuring optimal revenues and earnings rates
• Communicate the analyses in an effective manner with internal regional teams and illustrate recommended levers to act upon analytical findings
• Utilize supplier and internal data to increase accuracy of supplier projections for monthly accruals

Reporting and Performance Management Analyst

Content Marketing Manager

• Provide day-to-day support of GDS tools
• Be the subject matter expert on the functionality of the products we use
• Program and customize tools to meet the needs for maximizing supplier performance
• Manage operational relationships as it pertains to targeted functionality with selected technology partners
• Understand, analyze, and provide recommendations based upon hotel reports and industry data sources
• Provide analytical support for supplier QBRs, including performance and trend analysis
• Support with hotel commission analysis
• Report and measure preferred and non-preferred supplier performance initiatives

Manager, GDS Content – Analysis

• Communicate and respond to requests for current and new clients, helping them travel smart and achieve more
• Search and confirm travel reservations for the customer
• Have a strong understanding of client travel policy and provide consultation to the customer
• Fulfill requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Provide clients with industry information, such as low fares, exchange costs, and penalties
• Review operational processes and client relationships for improvement opportunities
• Seek expansion of knowledge of various travel industries supported

Senior Travel Consultant

• Perform high-touch service excellence to key client travelers
• Handle incoming requests via multiple channels (i.e. phone, email, etc.)
• Be the primary point of contact for executive-level travelers
• Provide active travel consultation, including providing travel details and up-selling related products
• Expertly use BCD Travel tools and systems to complete requests
• Search and confirm travel reservations for the customer
• Guide and provide consultation regarding client travel policy
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Maintain knowledge of the various travel industries supported

VIP Travel Consultant, Amadeus

• Communicate and respond to requests for current and new clients
• Perform high-touch service excellence to key client travelers
• Accurately and efficiently handle incoming requests via multiple channels
• Support specialized customer training programs and group air fulfillment
• Search and confirm travel reservations for the customer
• Have a strong understanding of a client travel policy and provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Provide the client with required industry information, such as low fares, exchange costs, and penalties
• Review operational processes and commercial relationships with clients

Senior Travel Consultant, Amadeus

• Be accountable for case management, including escalating cases to provide support to internal employees and external customers
• Work to troubleshot issues for a quick resolution
• Communicate effectively via the most appropriate method to discuss procedures and common solutions
• Manage system status, taking steps to improve performance and reliability as directed and per established policies and procedures
• Proactively provide high levels of availability, performance monitoring, and capacity management, following best practices and adhering to any company/department SLAs
• If training is identified as issue, prepare and deliver or distribute training materials to improve service levels

Operations Travel Technology Specialist

Events

• Facilitate live and virtual training sessions for Meeting Planners covering Apple M&E tools, platforms, processes, and best practices
• Onboard new hire Meeting Planners through structured, role-specific orientation programs
• Design, develop, and maintain training content including e-learning modules, job aids, quick reference guides, video tutorials, and facilitator guides
• Lead training rollouts for new M&E products, platforms, and technology enhancements introduced to the Apple account
• Own and continuously improve the end-to-end onboarding experience for new Meeting Planners on the Apple account
• Assess training needs and develop learning strategies for all new tools adopted by the Apple M&E team (e.g., event management platforms, booking tools, reporting dashboards, collaboration software)
• Monitor training effectiveness through participant feedback, assessments, and post-training performance metrics
• Develop and maintain project timelines, prioritizing deliverables to meet business deadlines