Bank of America

Financial Crime

• Owns and manages the Anti-Money Laundering (AML) and Know-Your-Customer (KYC) process for relationship management teams
• Engages with prospects and current clients to accurately review AML/KYC information in order to facilitate legal entity onboarding, KYC record expansions and maintenance activities, per bank policy standards
• Maintains and manages current portfolio of periodic reviews/refreshes for US and non-US entities, ensuring that client documents and supplemental information are received in a timely manner, reviewed for accuracy, and meet policy standards in order to complete the review/refresh on time
• Maintains a high level of organization, data management, and time management skills to continuously move onboarding, expansions and periodic review/refresh activities, audit, and/or remediation efforts forward.
• Adheres to bank privacy policies in securing Non-Public Personal Information (NPPI) obtained as part of AML/KYC activities
• Provides recommendations for business to create and nurture client relationships with relationship management teams to plan for new client onboarding and complex periodic review/refreshes

KYC/AML Specialist

Data Analyst

• Drive and implement enterprise reporting strategy
• Assess line-of-business reporting needs and develop scalable solutions
• Produce and maintain high-quality reporting and analytics
• Establish and enforce quality assurance practices
• Support projects and deliver executive-level insights
• Partner with stakeholders across multiple lines of business

Customer Segment Consultant I – Data Analyst & Reporting Lead

Security Engineer

• Generates the vision and roadmap for the program based on customer requirements, industry trends, regulations, and the strategic direction for the business or technology domain.
• Communicates the program vision and roadmap to stakeholders, product owners and the teams.
• Oversees the budget(s) for one or more products by working closely with finance partners on both personnel and non-personnel expenses.
• Provides input into defining business capabilities and aligning them to products or creating new products to support them.
• Ensures product availability by partnering closely with demand and capacity teammates.
• Develops business cases for new products and additional features for existing products.
• Partners with the product owners and the teams to ensure that optimum value is obtained through technology and subject-matter expertise and understanding of the business and industry trends.

Portfolio Manager – M365 Security and Compliance

Client Services Representative

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Builds and maintains strong, long‑term relationships with segment partners by understanding their goals, challenges, and business needs
• Conducts regular check‑ins, business reviews, and strategic conversations to ensure segment partners are fully supported
• Serves as the escalation point for emerging risk identification and work cross‑functionally to resolve issues quickly and effectively
• Partners with internal teams to help build cross functional and horizontal views of impacts.
• Uses complaints, performance data, and industry trends to anticipate needs and recommend solutions
• Ability to influence and assist the business to meet its needs and documentation requirements for change management.

Business Control Manager – Client Services

Bilingual

• This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
• Key responsibilities include accurately and efficiently processing cash transactions for clients as needed.
• Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.
• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Relationship Banker – Bilingual Spanish Required

• Advises and directs the development and maintenance of financial crimes owned policies and standards, and reviews relevant Front Line Units/Control Functions-owned policies and standards to ensure that regulatory requirements and operational risks are appropriately addressed.
• Produces and/or oversees independent financial crimes risk management reporting to Global Compliance & Operational Risk (GC&OR) Senior Leaders and FLU/CF Senior Leaders.
• Monitors the changes in regulations applicable to Global Financial Crimes, including advising business leaders, directing the appropriate areas to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenging the implementation plan as needed.
• Participates in industry forums and monitors regulatory expectations, emerging legislation and regulation, political scrutiny, litigation and key influencers to identify and mitigate emerging risks.
• Escalates financial crimes related compliance and operational risks and issues to appropriate governance routines, management/board level committees.
• Identifies, aggregates, reports, escalates, inspects, and challenges the remediation and thematic analysis of FLU/CF-owned issues and control enhancements related to financial crimes.
• Reviews and challenges internal and external operational loss events, including the development of remediation plans to strengthen controls and providing oversight to ensure they are addressed appropriately.
• Identify, assess, and monitor emerging risks within financial crimes investigations.
• Conduct end-to-end process analysis to uncover inefficiencies and recommend improvements that enhance investigative outcomes.
• Lead initiatives to reduce non-value-added processes and create robust, high-value investigation outcomes.
• Develop and implement risk-based internal controls to prevent, detect, and report financial crimes.
• Evaluate the effectiveness of internal controls and identify gaps or weaknesses.
• Provide subject matter expertise to support the development of regulatory changes.
• Monitor regulatory changes and advise business leaders on implications; ensure timely updates to policies, standards, and procedures.
• Escalate financial crimes-related compliance and operational risks to appropriate governance bodies.
• Oversee remediation of financial crimes-related compliance and operational risk issues.
• Design and monitor key risk and control performance metrics; report on performance and breach remediation.
• Analyze investigation performance data and trends to provide actionable feedback and foster an inclusive team environment.

Global Financial Crimes Manager

• Write and optimize SQL queries to extract, validate, and reconcile finance and business metrics from enterprise data tables
• Build repeatable reporting datasets and automate recurring monthly/weekly deliverables (reduce manual Excel effort)
• Develop dashboards and executive-ready reporting (Power BI/Tableau/Excel) to track balances, flows, profitability, and IC drivers
• Partner with FP&A, controllership, and business teams to translate questions into data requirements and clear analytical outputs
• Perform variance analysis vs plan/forecast/prior period and explain drivers using data-backed storytelling
• Implement controls/QA checks (reconciliations, tie-outs, data quality flags) to ensure reliable outputs
• Improve processes by documenting logic, creating standardized definitions, and enabling self-serve reporting

Senior Finance Analyst – Planning and Analysis, ML Data Analytics, IC Support

Consultant

• Accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments
• Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery
• Accountable for initiative support, coordination, robust analysis and communications
• The CSC I will support the Specialized Consumer Client Solutions organization to drive responsible growth through collaborative business partnerships
• Primary responsibilities of the role include, but not limited to, an in depth analysis, executive level report creation, process design and partner integration

Customer Segment Consultant I

Sales

• Leading product experts supporting Global Transaction Services in client engagements
• Managing and actively pursuing treasury revenue streams and product penetration across an assigned portfolio
• Participating as the product sales or industry expert in client calls, identifying opportunities and influencing solutions
• Collaborating between product, sales, and client relationship teams
• Driving expansion of Solutions Per Relationship (SPR)
• Accountable for revenue/product growth, client calling initiatives, portfolio development, pricing, RFP or RFI responses
• Engaging with complex Not-For-Profit Healthcare and Private Higher Education companies

Treasury Sales Officer II – Healthcare, Not For Profit, Higher Education

• Managing and actively pursuing treasury revenue streams and product penetration across an assigned portfolio of Commercial Real Estate Clients
• Acting as digital ambassador driving mobile, digital and real time payments adoption
• Leading strategic dialogues around key client centric issues
• Driving collaboration between product, sales, and client relationship teams to package marketing leading solutions
• Identifying opportunities and influencing solutions

Treasury Sales Officer I – Commercial Real Estate

Operations

• Overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks
• Identifying, analyzing, and resolving complex problems
• Ensuring adherence to operations procedures
• Providing guidance to employees
• Handling exception requests
• Referring more complex problems to a senior manager
• Management and maintenance of over 50 Procedures & Job aids supporting the entire Sanctions Screening Operations
• Creation and coordination of small and large group Training exercises
• Creation and coordination of monthly iKnow learning series events to showcase emerging topics and risks
• Engagement with control partners on findings and/or actions related to remediation efforts
• Resolves day-to-day problems and executes deliverables within the business unit
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Manages team workload and provides oversight and direction to team
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit

Senior Operations Team Lead – Sanctions Screening

Security Analyst

• Lead configuration monitoring and compliance for database technologies (e.g., Oracle, SQL Server, MySQL, Sybase, MongoDB etc).
• Participate and provide input (as needed) to help define, implement, and maintain secure configuration baselines and control requirements.
• Enable and optimize scanning, monitoring, and alerting capabilities for database configurations.
• Analyze scan results, understand misconfigurations, and support remediation efforts.
• Partner with database, infrastructure, and engineering teams to embed security controls into build and operational processes (shift-left mindset).
• Support risk assessments, audits, and regulatory inquiries related to database security posture.

Cyber Security Analyst, Database Configuration Monitoring

Manager

• Contributing to the execution and continuous improvement of operational and strategic initiatives
• Performing limited coding, testing, and metadata management
• Driving cross-channel client & prospect eligibility and targeting
• Leading end-to-end execution of direct mail programs
• Managing multiple concurrent campaigns
• Partnering across internal teams and external partners

Direct Mail Channel Execution Manager

Financial Planning and Analysis

• This job is responsible for more complex financial activities involving the consolidation of the bank's month-end close, planning, forecasting and capital processes.
• Key responsibilities include performing forecasting, profitability analysis, financial reporting, and trend analysis using advanced modeling /software skills and assisting with ad hoc requests.
• Reviews, challenges, and reports on forecasts and budgets by comparing current performance against plan, prior periods and prior forecasts, and evaluating current and future performance trajectory.
• Compiles financial information from a Line of Business (LOB) and consolidated perspective for presentation to stakeholders.
• Collaborates with teams across the Finance division to ensure integrity of the financials, sound controls, and efficient and effective procedures with limited oversight.
• Provide day‑to‑day leadership and mentorship to FMAP and seasonal interns supporting the Consumer Forecast Consolidation process.

Senior Finance Analyst – Planning & Analysis

• Support the Cloud Security Assurance organization within Global Information Security (GIS)
• Lead the design, documentation, publication, and continuous improvement of Cloud Security Assurance processes across all CSP teams
• Own the development and maintenance of high quality, defensible assurance documentation, including playbooks, runbooks, procedures, and control narratives
• Manage intake and coordination of internal and external engagements that impact Cloud Assurance
• Coordinate Cloud Assurance team participation in engagements driven by new business initiatives, cloud capabilities, and evolving platform roadmaps
• Establish and maintain operational intake, planning, and reporting routines to track assurance demand, work progress, blockers, and emerging risks
• Support audit and exam evidence requests by ensuring documentation accuracy, completeness, and traceability
• Partner with Risk, Compliance, Audit, and Governance stakeholders to ensure assurance processes remain aligned to enterprise expectations and defensible at all times
• Support governance routines by facilitating process reviews, socialization forums, operational reviews, and quarterly risk activities
• Establish and maintain control, technology, and process health metrics for Cloud Assurance
• Produce executive level reporting that clearly communicates assurance process health, control effectiveness, risk posture, and areas requiring leadership attention
• Support future state process definition, impact assessments, and enablement activities related to cloud assurance evolution
• Contribute to workforce enablement activities such as onboarding support, role clarity, vendor coordination, and learning and development alignment