Senior Fraud Analyst – Merchant Services Transaction Risk Monitoring

Bank of America

Fraud Analyst monitoring transaction risk in the Merchant Services team at Bank of America. Responsible for validating transactions and preventing future liabilities through investigation and research.

Posted 6/11/2026full-timePlano • Arizona, New Jersey, Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Apply investigative knowledge to determine the validity of Merchant and/or credit/debit transactions
Participate in queue work, initiate outbound calls and manage internal customer/client calls
Review, request and/or verify information to validate authenticity of a client and/or client transactions
Document, report, and research transactional risk events to avoid future liabilities
Conduct random sampling and perform case re-work to identify defects and improvement opportunities

Requirements

What you’ll need

3+ years’ experience in fraud, security, detection, investigation or related field preferably in a service or banking related environment
3+ years customer service experience
Ability to work effectively in a time sensitive environment
Ability to identify and elevate issues to management
Ability to work independently in pursuit of goals; self-motivated, confident and enthusiastic
Professional oral and written communication skills
Strong analytical/problem solving skills
Merchant Acquiring experience
CFE, CIA or equivalent professional certification preferred (CFE = Certified Fraud Examiner, CIA = Certified Internal Auditor)

Benefits

Comp & perks

Health insurance
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

fraud detectioninvestigationtransaction validationrisk assessmentcase re-workrandom samplinganalytical skillsproblem solving

Soft Skills

customer servicetime managementissue escalationindependenceself-motivationconfidenceenthusiasmoral communicationwritten communication

Certifications

CFECIA