Market Financial Center Manager

Bank of America

Support financial centers in the absence of the manager, focusing on operational excellence and client experience. Driving Responsible Growth and fostering an inclusive workplace culture at Bank of America.

Posted 6/11/2026full-timeJacksonville • Florida • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Operates as a back up financial center leader within a market
Manages client traffic, engaging and appropriately routing clients, and fostering client retention
Manages business results through formalized management routines and coaching
Creates a world class client experience environment
Manages market-level initiative prescribed by market leaders
Drives operational excellence
Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement
Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results
Leads and encourages the identification, escalation and resolution of potential risks
Knows and develops team members through coaching and feedback
Manages expenses and demonstrates an owner’s mindset
Recruits, on-boards and develops talent, and supports talent mobility for career growth
Delivers results through effective team management, structure, and routines

Requirements

What you’ll need

Minimum of one year of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
Proven record of balancing risk and making sound decisions while achieving business goals
Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
Proficiency in computer skills and professional programs (for example, Microsoft Office)
Must be able to work weekends and/or extended hours and travel to any financial center within the defined market

Benefits

Comp & perks

comprehensive benefits package including health insurance and competitive benefits
opportunities to develop and advance
flexible benefits for physical, emotional and financial wellness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial acumencustomer serviceproblem resolutionfinancial report interpretationrisk managementcoachingtrainingteam managementdata analysisoperational excellence

Soft Skills

leadershipinfluencecollaborationinterpersonal skillsorganizational skillscommunication skillsactive listeningrelationship buildingprioritizationdelegation