Axonius

Support Engineer

• Analyze, troubleshoot, and resolve complex technical incidents, interpreting customer product usage questions to provide detailed and timely answers.
• Lead and resolve complex, highly escalated technical incidents that require deep software, networking, and system-level troubleshooting expertise.
• Drive process and knowledge maturation by writing and enforcing high-quality technical documentation for internal and external knowledge bases and proactively identifying systemic areas for improvement.
• Mentor and technically guide junior and mid-level Technical Support team members in advanced troubleshooting techniques, product usage interpretation, and effective customer communication.

Senior Technical Support Engineer

Account Manager

• Lead a regional team of proactive TAMs, ensuring the success of their customers along with the growth and nurturing of their skillsets.
• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.
• Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Axonius.
• Help your team become a trusted advisor to their customers with both key business and technical decision-makers.
• Guide the team on identifying key industry business process areas for opportunity to use the Axonius platform.
• Guide the team in leveraging Axonius customer health frameworks and providing relevant technical recommendations on solutions specific to customers’ business needs.
• In support of the overall Customer Success strategy, monitor and identify trends in Axonius adoption and utilization, use case development and value tracking, using this data to get ahead of and prevent churn.
• Provide timely account or issue executive-level summary status reports both internally and to the customer.
• Identify and collaborate with internal teams to mitigate renewal risks for both license and success plans subscriptions.
• Drive the TAM team in working closely with sales to identify additional opportunities for Axonius products and growth in customer environments.

Regional Director – Technical Account Management

Technical Account Manager

• Own the post-sale technical relationship with all customer stakeholders, and provide strategic technical guidance to help build solutions using best practices, proactively keeping customers’ Axonius deployments operationally healthy.
• Build customer relationships and ensure the relationships remain a positive experience. Conduct regular meetings and QBRs with both the technical and executive customer teams.
• Identify, document, and manage customer risk across a book of business using CS systems and interpersonal indicators. Effectively escalate issues to drive health and sentiment improvements for customers.
• Train customers on how to use the product and confidently demonstrate all new features as they are added. Proactively engage with customers to find additional use cases for their environment.
• Work with customers and the product team on feature requests, ensuring their expectations are met in a timely manner.

Senior Technical Account Manager, Enterprise

Marketing

• Own our global customer advocacy programs, including customer reference activities, case studies, testimonials, and speaking opportunities
• Execute strategies to identify, engage, and grow a community of customer champions across segments and regions
• Collaborate with Content, Public Relations, Analyst Relations and GTM to drive customer story activation across digital, social, and field channels
• Manage customer award programs and recognition initiatives that highlight customer success, innovation, and impact
• Build and maintain strong relationships with customers to elevate their voice in the market and strengthen brand credibility
• Manage customer nurture campaigns that increase engagement, satisfaction, adoption, and long-term loyalty
• Partner with Marketing Ops, Customer Success, and Sales to identify at-risk accounts and deploy “always-on” retention campaigns and playbooks
• Collaborate with GTM and Product Marketing teams to develop campaigns that encourage upsell and cross-sell opportunities
• Integrate customer success stories and proof points into expansion campaigns to demonstrate ROI and accelerate growth
• Drive disciplined program and project management for customer marketing initiatives, ensuring deliverables are completed on time, within scope, and at the highest quality
• Partner with regional marketing teams to align global communication strategies with localized execution
• Support the design and execution of customer advisory boards (CABs), user groups, and strategic customer events, including program management and follow-up communications
• Track and report on key program KPIs, including advocacy impact, retention effectiveness, and expansion-related revenue contribution
• Continuously evaluate program performance and make data-driven recommendations to optimize for scalability and business impact

Senior Customer Marketing Programs Manager

Operations

• Lead the operational processes that support the sales lifecycle for the North America business, from lead generation and qualification to deal closure and post-sale support.
• Develop and refine sales forecasting, pipeline management, and performance tracking mechanisms to ensure accurate reporting and goal-setting. Assist the NA SVP of Sales with Pipeline management calls and ensure rigorous adherence to company standards in our CRM.
• Implement and manage sales enablement tools and systems that improve sales team efficiency, effectiveness, and overall productivity. Partner with the Sales Enablement team to drive key enablement practices are being followed (MEDDPICC experience is a plus!).
• Collaborate with global sales leaders and business stakeholders to define go-to-market strategies and sales plans for North America market.
• Analyze sales performance data to identify trends, challenges, and opportunities; provide actionable insights that support decision-making.
• Drive operational strategies to improve sales effectiveness, streamline processes, and support scalable growth in new and emerging markets.
• Work with finance partners across the organization to help cultivate and analyze key performance metrics. Use these metrics to help inform the GTM strategy.
• Lead ongoing analysis of sales data to identify opportunities for improving sales strategy and operational efficiency, including benchmarking compensation plans and sales performance against industry norms.
• Design, manage, and optimize global sales compensation plans for North America sales teams, ensuring alignment with business goals, industry standards, and employee motivation.
• Work closely with Sales, Finance, and HR to develop and administer incentive programs that drive performance, retain top talent, and align with overall business objectives.

Senior Manager, Sales Operations and Strategy

• Design, launch, and manage scalable global partner marketing programs that build pipeline and deliver measurable ROI
• Develop repeatable campaign frameworks that partners can easily adopt and activate across regions
• Ensure program scalability by designing toolkits, templates, and co-brandable assets for partners worldwide
• Collaborate with Channel Sales, Operations, and Marketing teams to ensure programs align with business goals
• Build program tracking, measurement, and reporting processes to show the impact on pipeline and partner engagement
• Monitor Managed Service Providers (MSPs) including tracking, pipeline, program success, and metrics
• Own and execute the partner communication strategy (monthly newsletters, partner portal updates, key announcements)
• Develop To Partner and Through Partner communication assets with Channel Sales, Brand, and Product Marketing
• Lead internal partner marketing communications and create dashboards, recaps, and reporting for QBRs and executive briefings
• Drive project management for partner programs and communications and support partner advisory councils, summits, and strategic events

Senior Manager, Partner Marketing Programs and Experience

General Counsel

We are looking for a Senior Corporate Counsel to join our legal team and support Axonius' global procurement needs. You will use your legal expertise to have an immediate impact on a fast-growing hi-tech company. The ideal candidate is a business-minded lawyer, focused on execution, and prepared to collaborate with various teams within the company. This role will work cross-functionally with Finance, Security/IT, Marketing, People, and other teams, and will report directly to Axonius' VP of Legal.
Drafting, reviewing, and negotiating a wide variety of procurement agreements, and providing legal support on an ad-hoc basis to a variety of teams.
Leading the legal procurement domain, and collaborating with internal stakeholders in developing, streamlining, and refining the procurement process.
Developing and maintaining Company-wide policies, procedures and trainings regarding various procurement related topics.
Assisting in developing and refining the company's contract management policies and processes.
Working with and managing outside counsel as needed.

Senior Corporate Counsel, Procurement

• Be A Strategic Ally: Own the post-sale technical relationship with all customer stakeholders, and provide strategic technical guidance to help build solutions using best practices, proactively keeping your customers’ Axonius deployments operationally healthy. Consult on recommended outcomes and steps to accomplish them, understanding the customers’ core drivers.
• Build Champions: Build customer relationships and ensure the relationships remain a positive experience. Conduct regular meetings and QBRs with both the technical and executive customer teams. Partner with cross-functional teams (e.g., Support, R&D) to drive positive customer outcomes and company-level progress via strategic initiatives.
• Mitigate Risk: Identify, document, and manage customer risk across a book of business using CS systems and interpersonal indicators. Effectively escalate issues to drive health and sentiment improvements for customers.
• Train & Grow: Train customers on how to use the product and confidently demonstrate all new features as they are added. Proactively engage with customers to find additional use cases for their environment. Lead internal enablement trainings and share content and guidance to the broader TAM team.
• Improve the Product: Work with customers and the product team on feature requests, ensuring their expectations are met in a timely manner. Concisely and effectively capture feature requests/adoption blockers, manage customer sentiment, and provide timely updates that result in health improvements.