Technical Support Engineer

Axonius

Technical Support Engineer at Axonius delivering exceptional technical support and ensuring high-quality incident resolution. Collaborating with teams to tackle complex product challenges.

Posted 6/30/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

LinuxTCP/IP

About the role

Key responsibilities & impact

Manage the full lifecycle of assigned technical support tickets, performing routine follow-ups and documentation within the case management system.
Author and maintain internal and external knowledge-base articles, how-to guides, and troubleshooting documentation.
Analyze ticket patterns and provide objective feedback to management regarding improvements to support processes and procedures.

Requirements

What you’ll need

3+ years of professional experience in a Technical Support role, specifically within the software or technology sectors.
Professional experience in troubleshooting networking fundamentals, including TCP/IP, routing, subnets, firewall rules, and proxy connectivity.
Experience utilizing RESTful APIs and navigating Linux Shell environments to perform technical tasks in an enterprise setting.
Proven ability to translate complex technical concepts into written business-to-business documentation and escalation notes for senior engineering teams.

Benefits

Comp & perks

competitive compensation and benefits
growth opportunities
community-building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportTroubleshootingTCP/IPRoutingSubnetsFirewall RulesProxy ConnectivityRESTful APIsLinux ShellCase Management

Soft Skills

Analytical SkillsCommunication SkillsFeedback Provision