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Axonius

Technical Support Engineer

Axonius

Technical Support Engineer at Axonius delivering exceptional technical support and ensuring high-quality incident resolution. Collaborating with teams to tackle complex product challenges.

Posted 6/30/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing technical support tickets and authoring documentation, with a strong focus on troubleshooting networking fundamentals and utilizing RESTful APIs in Linux environments. Capable of translating complex technical concepts into clear business documentation for effective communication with engineering teams.

Highest-signal resume keywords
Technical Support ExperienceTroubleshooting Networking FundamentalsRESTful API UtilizationLinux Shell NavigationDocumentation Authoring

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportTroubleshootingTCP/IPRoutingSubnetsFirewall RulesProxy ConnectivityRESTful APIsLinux ShellCase Management
Soft Skills
Analytical SkillsCommunication SkillsFeedback Provision
Tools & Technologies
Case Management SystemKnowledge-Base Articles
Industry Keywords
Software SectorTechnology Sector

Tech Stack

Tools & technologies
LinuxTCP/IP

About the role

Key responsibilities & impact
  • Manage the full lifecycle of assigned technical support tickets, performing routine follow-ups and documentation within the case management system.
  • Author and maintain internal and external knowledge-base articles, how-to guides, and troubleshooting documentation.
  • Analyze ticket patterns and provide objective feedback to management regarding improvements to support processes and procedures.

Requirements

What you’ll need
  • 3+ years of professional experience in a Technical Support role, specifically within the software or technology sectors.
  • Professional experience in troubleshooting networking fundamentals, including TCP/IP, routing, subnets, firewall rules, and proxy connectivity.
  • Experience utilizing RESTful APIs and navigating Linux Shell environments to perform technical tasks in an enterprise setting.
  • Proven ability to translate complex technical concepts into written business-to-business documentation and escalation notes for senior engineering teams.

Benefits

Comp & perks
  • competitive compensation and benefits
  • growth opportunities
  • community-building