Avolta

Brand Manager

• Focuses on financial performance, commercial excellence and brand standard compliance for specialty retail operations with sales up to $3M
• Collaborates with operational leadership to support sales growth through brand standard execution, product knowledge training, and visual merchandising excellence
• Partners with operational management to establish and maintain brand-specific customer service standards
• Oversees and executes inventory management processes related to brand requirements
• Conducts regular brand standard audits and store assessments
• Serves as primary liaison with Commercial team, brand partners and vendors
• Develops and delivers brand-specific training programs for store associates
• Monitors and analyzes brand performance metrics, customer feedback, and sales data
• Oversees visual merchandising execution
• Maintains expert-level product knowledge across assigned brands and categories
• Reports regularly to brand partners on performance metrics, compliance status, visual merchandising execution, and market insights

Merchandising & Brand Manager

Manager

• Monitor and maintain a working knowledge of all current and emerging applicable federal, state, and local sanitary, safety, and health regulations, (OSHA, FDA Food Code, Food Safety Modernization Act (FSMA), etc.) and advise the QA and Risk Management departments of local and state changes that may impact company policies/standards.
• Work with managers and branch leadership to ensure compliance with all applicable federal, state, and local sanitary, safety, and health regulations, (OSHA, FDA Food Code, Food Safety Modernization Act (FSMA), etc.) at each unit.
• Review and manage the Workers Compensation and General Liability claims each period to analyze trends and develop action plans.
• Build relationships with local and state health departments and utilize them as a proactive resource for understanding and ensuring compliance with regulatory standards.
• Identify and analyze the root cause of deficiencies in compliance and develop corrective actions that eliminate the causes of non-compliance and prevent reoccurrence.
• Visit units/concepts daily to observe associate behaviors and verify that all health and safety related protocols are followed.
• Walk the units to observe and detect safety risks; confirm that PPEs are in place and used correctly, equipment is in good working condition.
• Advise branch/plaza leaders of repair and maintenance issues.
• Ensure all workplace health and safety related postings/signage are visible and up to date e.g., OSHA posters, Workers Compensation, hand washing signage.
• Conduct and support associate training on all health and safety protocols in each location and obtain signoffs; reinforce training through shift meetings, daily/monthly training topics etc.
• Collaborate with local HR/Leadership, to ensure all required documentation (e.g., temp checks, training sign-offs, policy sign-offs, investigation and incident reports) is properly maintained.
• Participate in QA and Risk Management department webinars and other health and safety training as required.
• Manage the ServSafe certification and training processes.
• Chair the Safety Team and encourage participation.
• Follow all required daily/weekly/monthly food safety and workplace safety checklists and audits.
• Other duties and projects as assigned.

F&B Health and Safety Manager

• Act as an intermediary position for the location’s Senior/Director of Operations
• Ensure restaurants within the assigned Terminal/Concourse/zone are clean, staffed, open for business, and operating to high standards
• Responsible for scheduling managers to ensure there is a leader on site during all hours of operations
• Ensure company and branch diversity and inclusion philosophy is understood
• Conduct interviews and make hiring and status change decisions for associates
• Monitor progress toward zone goals and assign associates to meet objectives
• Collaborate with DO/SrDO about issues, decisions, people, and strategy
• Engage with Ops Controller and DO/SDO on financial decisions

Multi-Unit F&B Manager

• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements.
• Deploys staff and resources to maximize profitability within the restaurant, and accepts P&L responsibility.
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered.
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals.
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit.
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant.
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.
• Ensures that the company has most current contact information for all associates working in the restaurant.
• Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures.
• Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues/product availability.

General Manager

Sales

• Acknowledge and greet customers
• Communicate effectively with customers, fellow employees and store management
• Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
• Effectively operate a cash register
• Follow all company policies, cash handling policies, and special store loss prevention procedures
• Communicate pricing, out of date and inventory issues with management
• Protect all company assets, stock merchandise in stores and backrooms
• Isolate, sort, and organize all damaged and outdated products and returns and inform management of any out-of-stock situations
• Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise, and trash removal
• Places stock orders, receive freight, load, and unload trucks
• Provides ongoing stock replenishment to the sales floor
• Assists in inventory and reconciliation of inventory variances
• Perform related work as assigned

Sales Associate

Human Resources

• Supporting three lines of business operations
• Implements and maintains compliance with HR standards
• Analyzes HR data and takes appropriate action to achieve desired business results
• Ensures that all federal, provincial, local laws, collective bargaining agreements and corporate HR-related compliance matters are proactively managed
• Coordinates / manages the administration and confidential investigation of all Workers’ Compensation / unemployment issues, Human Rights, Sexual Harassment, Fair Treatment, Transport Canada and other employee relations issues
• Proactively consults with associates, identifies business issues, effectively resolves problems at branch operations
• Coordinates interviews while partnering with branch operations to identify and select the most qualified candidates for open positions
• Performs all recruiting duties within the guidelines of company policy and government legislation
• Coordinates orientation efforts and assists in the training of MIT, Brand, and OJT within the branch
• Performs general administrative functions including but not limited to employee file maintenance and legal compliance logs

Field HR Specialist, Temporary

• Maintain a clean and neat workstation and equipment; and a complete thorough cleaning of guest areas as directed.
• Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience.
• Communicate appropriately with fellow co-workers, treating others fairly and with respect.
• Respond positively to feedback and direction given.
• Hold themselves accountable for their responsibilities on their shift.
• Adhere to schedule and arrive ready to work on time.
• Respond to specific guest needs and resolve problems with a sense of urgency.
• Stocking items such as plates, wraps, napkins, cups, lids, etc at workstation
• Take orders at the Counter POS and handle payments (if applicable)
• Follow speed of service standards
• Serve and communicate with guests
• Maintain a guest focused culture
• Communicate effectively with managers and coworkers
• Organize and maintain stock room and refrigerated areas

F&B Sales Associate

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion, or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and always maintains proper security of cash
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant

F&B Shift Manager

• Manage day-to-day operations to ensure high operational and financial standards
• Oversee staffing, scheduling, and employee engagement activities
• Ensure restaurant cleanliness and compliance with safety standards
• Manage product availability and equipment functionality
• Implement marketing programs and drive revenue

• Provide general HR and administrative support to the People & Culture department
• Manage functions such as recruitment, onboarding, compensation, benefits, and employee relations
• Maintain compliance with labor laws and company policies
• Assist in the execution of People and Culture initiatives
• Respond to inquiries related to pay, paid time off, and onboarding process
• Conduct new hire orientation and maintain team member files

HR Specialist

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant

Shift Manager

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM/AGM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

Shift Manager II

• The purpose of the General Manager II (GMII) position is to manage a complex QSR or Casual Dine Restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with annual sales generally in excess of $4M
• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening
• Deploys staff and resources to maximize profitability within the restaurant, and accepts P&L responsibility
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives
• Ensures daily orders are prepared and units are stocked with appropriate levels of product
• Monitors and maintains restaurant equipment, schedules routine service or repairs as needed
• Holds Managers and staff accountable for ensuring all safety standards are understood and followed

Director

• Act as an intermediary for the location’s Senior/Director of Operations
• Ensure all restaurants in the assigned zone are clean, staffed, and operational
• Schedule managers to ensure a leader is present on site at all times
• Provide consistent support, coaching and encouragement to restaurant staff
• Understand financial and operational data to meet zone goals
• Promote HMSHost as an employer of choice

Multi-Unit F&B Director

• Act as an intermediary for the location’s Senior/Director of Operations
• Ensure all restaurants within the assigned Terminal/Concourse/zone are clean, staffed, open for business, and operating to high standards
• Schedule managers to ensure a leader-decision maker on site during all hours of operations
• Provide restaurant staff with consistent support, coaching and encouragement
• Reads and understands financial and operational data to monitor progress towards zone goals
• Engage with Ops Controller and DO/SDO on financial decisions and enact needed controls

Merchandising & Brand Manager

F&B Health and Safety Manager

Multi-Unit F&B Manager

General Manager

Sales Associate

Field HR Specialist, Temporary

F&B Sales Associate

F&B Shift Manager

General Manager

HR Specialist

Shift Manager

Shift Manager II

General Manager

Multi-Unit F&B Director

Multi-Unit F&B Manager II