Avolta

Financial Planning and Analysis

• Leads financial and business analysis for F&B and retail business
• Conducts analysis to identify cost optimization and efficiency opportunities, prepares associated actions plans and follows up on their execution
• Independently prepares ad hoc business analysis to proactively anticipate potential business opportunities and challenges
• Prepares analysis to explain business performance, also on a pro-forma and normalized basis
• Leads budget targets process and quarterly/periodic operations forecasts
• Manages preparation of business key performance indicators, with particular focus on industry and traffic trend evolution (e.g. capture)
• Provides leadership to Business Analytics team as well as to other departments in terms of financial analysis

Senior Manager, FP&A

Manager

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant

Shift Manager I

Sales

• Providing excellent service to all customers through direct salesmanship, and prompt and courteous service
• Completing each transaction in a quick and efficient manner
• Developing thorough knowledge of all merchandise carried in the store(s) and offering selection guidance to customers
• Administers all point of sale opening and closing procedures in accordance with corporate policy
• Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
• Ensures that all customers receive receipts on all purchases
• Communicates all merchandise needs or issues to appropriate supervisors
• Contributes to the overall display and presentation efforts within the store environment, including stocking/replenishing merchandise, following visual merchandising guidelines, and general store housekeeping duties
• Participates in physical inventory counts as required

Retail Sales Associate

• Assists location management in executing retail operations to ensure optimal customer experiences
• Maintains operational readiness through exceptional cleanliness, proper staffing, and adherence to high retail and operational standards
• Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review
• Holds hourly associates accountable for following operational protocols while providing immediate coaching and support to maintain consistent standards within assigned areas
• Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
• Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
• Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations
• Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards
• Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
• Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management
• Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
• Executes planogram changes as directed and oversees seasonal book displays and promotional setups to maintain brand compliance and thematic relevance
• Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines
• Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards

Retail Shift Manager

• Acknowledge and greet customers
• Communicate effectively with customers, fellow employees and store management
• Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
• Effectively operate a cash register
• Follow all company policies, cash handling policies, and special store loss prevention procedures
• Communicate pricing, out of date and inventory issues with management
• Protect all company assets, stock merchandise in stores and backrooms
• Isolate, sort, and organize all damaged and outdated products and returns and inform management of any out-of-stock situations
• Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise, and trash removal
• Places stock orders, receive freight, load, and unload trucks
• Provides ongoing stock replenishment to the sales floor
• Assists in inventory and reconciliation of inventory variances
• Perform related work as assigned

Duty Free Sales Associate – Temporary

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

• Acknowledge and greet customers
• Communicate effectively with customers, fellow employees and store management
• Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
• Effectively operate a cash register
• Follow all company policies, cash handling policies, and special store loss prevention procedures
• Communicate pricing, out of date and inventory issues with management
• Protect all company assets, stock merchandise in stores and backrooms
• Isolate, sort, and organize all damaged and outdated products and returns and inform management of any out-of-stock situations
• Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise, and trash removal
• Places stock orders, receive freight, load, and unload trucks
• Provides ongoing stock replenishment to the sales floor
• Assists in inventory and reconciliation of inventory variances

Sales Associate

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit.
• Promotes HMSHost as an employer of choice within the local community
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
• Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

Assistant General Manager

• Ensure proper execution of opening and closing procedures; hold Shift Managers accountable for operational checklists and standards.
• Manage workforce planning, scheduling, and shift coverage; interview, hire, promote, and terminate associates as needed.
• Coach, mentor, and recognize staff; champion diversity, inclusion, and engagement behaviors; maintain accurate associate contact information.
• Accept full P&L responsibility; analyze operational and financial reports; implement strategies to achieve revenue and profitability goals.
• Oversee ordering, receiving, and vendor coordination; maintain equipment functionality; minimize waste and support food donation programs.
• Ensure adherence to brand standards, CBAs, lease agreements, and landlord requirements; implement marketing programs and promotional activities.
• Conduct on-the-job training; assess skill levels; embrace technology and train staff on new systems and processes.
• Resolve complex customer and associate issues; develop creative strategies to increase revenue and enhance service quality.
• Maintain compliance with federal, state, and local health and safety standards; train staff on safety protocols and audit readiness.
• Utilize management systems (e.g., POS, inventory, scheduling platforms); champion adoption of new technologies.

F&B General Manager

• The purpose of the General Manager II (GMII) position is to manage a complex QSR or Casual Dine Restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with annual sales generally in excess of $4M.
• The GMII ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards.
• The GM uses broad discretion and judgement to make great leadership decisions.
• The GMII is responsible for the overall success of the restaurant.
• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements.
• Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives.
• Deploys staff and resources to maximize profitability within the restaurant, and accepts P&L responsibility.
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered.
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals.
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit.

General Manager

• Execute opening, daily, and closing procedures following company policies
• Lead and support retail associates during assigned shifts
• Keep the store clean, organized, and visually appealing
• Monitor equipment and report maintenance needs
• Assign daily tasks for smooth operations
• Act as Manager on Duty during shifts
• Operate POS systems and process transactions accurately
• Monitor inventory and assist with receiving merchandise
• Support visual merchandising standards
• Deliver outstanding customer service

• Oversee complex stock operations generating up to $30M in annual sales.
• Lead inventory planning, demand forecasting, and replenishment strategies.
• Align inventory plans with the Retail Director of Operations.
• Develop and enforce SOPs and performance standards.
• Manage stock teams and shift managers.
• Build team capability through succession planning and development.
• Oversee vendor relationships and optimize freight delivery schedules.
• Analyze inventory and sales data to improve order quantities and product mix.
• Implement forecasting models and maintain accurate inventory records.
• Lead asset protection programs and collaborate with merchandising teams.
• Use ERP/WMS/RMS systems for inventory and labor planning and reporting.
• Manage stock operations budget and implement cost-saving initiatives.

Stock Manager

• Monitors and observes the day-to-day activities of subordinates
• Coordinates breaks for hourly associates
• Keeps management informed of area activities and any significant problems
• Completes opening, daily and closing procedures/checklists
• Coordinates with management for on-the-job training of new associates
• Operates cash register and voids transactions as needed
• Transfers supplies and equipment between storage and work areas
• Implements product rotation based on product code dates
• Resolves customer complaints in a manner consistent with company policy
• Practices excellent food safety and sanitation practices

Shift Manager

• Manage complex QSR or Casual Dine restaurant or small cluster of restaurants
• Ensure the restaurant operates to high operational and financial standards
• Ensure restaurant is clean, staffed, open for business
• Deploy staff and resources to maximize profitability
• Conduct interviews and make hiring decisions for associates
• Recognize restaurant staff for their contributions and performance
• Monitor financial and operational data and reports
• Maintain proficiency in management information systems

Brand Manager

• Collaborate closely with the General Manager to oversee daily operations of our specialty retail locations.
• Oversee execution of brand-directed visual merchandising programs, seasonal resets, and promotional displays; ensure consistency across all retail locations.
• Conduct regular brand standard audits to ensure compliance with visual merchandising, product presentation, and brand guidelines.
• Serve as the primary liaison with brand partners and vendors; communicate brand initiatives, seasonal requirements, and promotional strategies.
• Develop brand-specific training programs for store associates, focusing on product knowledge, brand storytelling, and customer engagement techniques.
• Analyze brand performance metrics, sales data, and customer feedback; provide actionable insights and recommendations to operational leadership for performance optimization.
• Collaborate with inventory and operations teams to manage stock allocation, seasonal transitions, and promotional merchandise in alignment with brand requirements.
• Partner with store leadership to ensure brand-aligned customer service standards; provide coaching and guidance to enhance customer engagement.
• Prepare reports to brand partners on compliance status, visual execution, and performance metrics;

Senior Manager, FP&A

Shift Manager I

Retail Sales Associate

Retail Shift Manager

Duty Free Sales Associate – Temporary

Shift Manager I

Sales Associate

Assistant General Manager

F&B General Manager

General Manager

Retail Shift Manager

Stock Manager

Shift Manager

General Manager

Merchandising, Brand Manager