Avedo GmbH

Customer Support

• Written and telephone customer support (non-sales)
• Handling customer inquiries related to the client’s products and services
• Post-call documentation and updating customer records
• Increasing customer satisfaction by promptly handling incoming requests

Customer Service Representative

Call Center Representative

• Independently initiate contact with interested customers in the TV and multimedia sector
• Advise customers on devices, accessories, and tariffs
• Targeted promotion of new products to existing customers
• Advise on and sell contract renewals and new contracts
• Follow up on customer conversations

Call Center Agent, Remote

• Customer service via email and phone
• Identify customer needs and introduce the product range
• Provide information on contract terms, invoices and cancellation policies
• Ensure customer satisfaction

Customer Support, Swedish & English

• Provide customer support via email and phone
• Identify customer needs and present the product range
• Provide information on contract terms, invoices and cancellation policies
• Ensure customer satisfaction

Customer Support, Finnish, English

• Provide operational and disciplinary leadership of a team in line with qualitative and quantitative project goals
• Conduct regular employee meetings on technical, organizational and performance-related topics
• Plan and run team meetings
• Monitor performance, ensure quality control and coach team members
• Actively contribute to and optimize project processes
• Ensure and improve productivity and profitability

Customer Service Team Lead — German, English

• Lead a team both technically and disciplinarily in line with qualitative and quantitative project goals
• Conduct regular employee meetings on technical, organizational and performance-related matters
• Plan and hold team meetings
• Monitor, ensure quality and coach team members
• Actively contribute to and optimize project processes
• Ensure and increase productivity and profitability

Team Leader Customer Service, German, English

• Lead a team both functionally and disciplinarily to achieve qualitative and quantitative project objectives
• Conduct regular employee discussions on technical, organizational and performance-related topics
• Plan and run team meetings
• Monitor performance, ensure quality and provide coaching to team members
• Actively contribute to and optimize project processes
• Ensure and improve productivity and profitability

Customer Service Team Leader, German and English

• Provide customer service via email and phone
• Identify customer needs and present the product range
• Provide information about contract terms, invoices and cancellation policies
• Ensure customer satisfaction

Customer Support, Netherlands, English – Full Remote

• Operate at the interface of customers, trading activity, and tax mechanics
• Manage inbound and outbound customer interactions across digital financial services and brokerage topics
• Analyze and explain capital gains, tax realization events, and withholding tax treatment on trading and banking transactions
• Review loss carryforward balances (Verlustverrechnungstöpfe) and exemption orders (Freistellungsaufträge), including their impact on portfolio performance
• Explain buy-ins, forced position closures, and settlement processes based on FIFO valuation logic
• Validate annual tax statements (Jahressteuerbescheinigungen) and clarify discrepancies between transactions and reporting
• Review and explain corporate action bookings — dividends, spin-offs, rights issues, mergers, and other capital measures — including their impact on cost basis and taxation
• Translate complex financial and tax mechanics into clear, structured, customer-friendly communication

Customer Support Specialist – Financial Services

• Lead a team according to qualitative and quantitative project specifications
• Conduct regular appraisal meetings covering general, technical and disciplinary topics
• Organize and run regular team meetings
• Monitor, evaluate and coach employees
• Collaborate constructively to optimize project processes
• Drive improvements in productivity and profitability

Team Lead Customer Service, English, Dutch

• Customer service via email and phone
• Identify customer needs and present the product range
• Provide information on contracts, invoices, and cancellation terms
• Ensure customer satisfaction