Call Center Agent – Outbound Sales

Call Center Agent in outbound sales for a publishing project. Remote sales role focusing on customer engagement and product presentation.

Posted 5/27/2026contractRemote • 🇦🇱 Albania, 🇽🇰 Kosovo, 🇷🇸 SerbiaMid-LevelSeniorWebsite

Key responsibilities & impact

Outbound calls to customers and prospects
Present products and services from the publishing and professional information sector
Proactively identify customer needs and conduct professional conversations
Follow up on leads and sales opportunities
Document customer contacts and outcomes in the CRM system
Use modern systems, tools, and knowledge bases

What you’ll need

Excellent German language skills (C2 level), spoken and written
Some experience in telephone sales, outbound sales, or customer service — ideally with contact-center experience
Strong communication skills and enthusiasm for active selling
Self-motivation, discipline, and a reliable, independent work style (freelancer model)
Confident use of common CRM and telephony tools or a strong technical affinity
Stable internet connection and a quiet home-office workspace

Comp & perks

100% remote as a freelancer — work where you’re most productive
Performance-based pay: compensation per productive minute + commission for successful sales
Structured training before project start
Clear processes, systems, and points of contact
Predictable project volume of approx. 25 hours per week
Flexible scheduling of your working hours within the project timeframe

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

telephone salesoutbound salescustomer serviceCRM systems

Soft Skills

communication skillsself-motivationdisciplineindependent work styleenthusiasm for selling