Customer Support (Travel) — German & English

Avedo GmbH

Call Center Agent providing support in Travel sector assisting customers with bookings in German and English. Working as a freelancer in a remote setting from Malaysia.

Posted 7/9/2026contractRemote • 🇲🇾 MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates excellent German language skills for effective customer support in the travel sector, alongside strong communication abilities and a self-motivated approach to sales and customer engagement.

Highest-signal resume keywords

German Language SkillsCustomer SupportCRM ToolsActive SellingIndependent Work

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Communication SkillsSelf-MotivatedDisciplinedReliable

Tools & Technologies

CRM ToolsTelephony Tools

Industry Keywords

Travel SectorHoliday PlanningCustomer SatisfactionCall Documentation

About the role

Key responsibilities & impact

Provide inbound customer support by phone and in writing within the travel sector
Assist customers with holiday planning and support sales efforts
Advise customers on the client’s products
Deliver high customer satisfaction to encourage repeat contact
Handle call documentation and follow-up tasks

Requirements

What you’ll need

Excellent German language skills, both written and spoken
Confident use of common CRM and telephony tools or a strong technical affinity
Stable internet connection and a quiet home-office workspace
Strong communication skills and enthusiasm for active selling
Self-motivated, disciplined, reliable, and able to work independently (freelancer model)
Willingness to work shifts, including nights and on-call duties
Interest in travel topics is an advantage

Benefits

Comp & perks

100% remote — work from wherever you are most productive
Personal support and onboarding from day one
Be part of a growing, international freelancer network
Long-term collaboration with genuine development opportunities