Customer Support, German and English

Avedo GmbH

Call Center Agent providing customer support in the travel sector. Working remotely with excellent German and English communication skills required.

Posted 7/8/2026full-timeRemote • 🇹🇭 ThailandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities in the tourism sector, with excellent German language skills and a focus on sales-oriented assistance. Proficient in using CRM and telephony tools while maintaining a reliable and independent work style.

Highest-signal resume keywords

Excellent German SkillsCustomer Support ExperienceCRM ProficiencyStrong Communication SkillsSales Orientation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Self-MotivationDisciplineIndependent Work Style

Tools & Technologies

CRM ToolsTelephony Tools

Industry Keywords

Tourism SectorCustomer SatisfactionTrip PlanningActive SellingTravel Topics

About the role

Key responsibilities & impact

Telephone and written customer support (inbound) in the tourism sector
Provide sales-oriented assistance to customers during trip planning
Advise customers on the client’s products
Ensure customers are satisfied and willing to call again
Document and follow up on phone calls

Requirements

What you’ll need

Excellent German skills, spoken and written
Confident use of common CRM and telephony tools or a strong technical affinity
Stable internet connection and a quiet home-office workspace
Strong communication skills and enjoyment of active selling
Self-motivation, discipline, and a reliable, independent work style (freelancer model)
Willingness to work shifts, including night and on-call duties
Interest in travel topics is an advantage

Benefits

Comp & perks

100% remote — work from the place where you are most productive
Personal support and onboarding from day one
Be part of a growing international freelancer network
Long-term collaboration with real development and growth opportunities