Customer Support, German, English

Avedo GmbH

Freelance Call Center Agent for Travel handling customer inquiries in German and English. Providing customer support for vacation planning and product consultations remotely.

Posted 7/8/2026contractRemote • 🇵🇭 Philippines, 🇻🇳 VietnamMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates excellent German language skills for effective customer support in the tourism sector, with a strong focus on sales-oriented assistance and communication. Proficient in using CRM and telephony tools to ensure customer satisfaction and efficient documentation.

Highest-signal resume keywords

Excellent German Language SkillsCustomer Support ExperienceCRM Tool ProficiencyStrong Communication SkillsSales Orientation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Self-MotivationDisciplineIndependent Work StyleEnthusiasm for Active Selling

Tools & Technologies

CRM ToolsTelephony Tools

Industry Keywords

Tourism SectorCustomer AssistanceHoliday PlanningDocumentationTravel Topics

About the role

Key responsibilities & impact

Telephone and written customer support (inbound) in the tourism sector
Sales-oriented assistance to customers during holiday planning
Advising customers on the client’s products
Ensuring satisfied customers who are happy to call again
Documentation and post-call processing

Requirements

What you’ll need

Excellent German language skills, written and spoken
Confident use of common CRM and telephony tools, or a strong technical affinity
Stable internet connection and a quiet home-office workspace
Strong communication skills and enthusiasm for active selling
Self-motivation, discipline, and a reliable, independent work style (freelancer model)
Willingness to work shifts, including night shifts and on-call duty
Interest in travel topics is an advantage

Benefits

Comp & perks

100% remote — work from wherever you are most productive
Personal support and onboarding from day one
Be part of a growing international freelancer network
Long-term collaboration with real development and career opportunities