Atlassian

Research Scientist

• Lead original, high-signal research that combines quantitative data, qualitative insights, and real-world stories from hundreds of engineering organizations
• Develop and evolve frameworks, models, and measurement approaches that become reference points for CTOs, VPs of Engineering, and industry analysts
• Produce flagship reports and essays that move the conversation forward and shape how leaders talk about developer productivity and AI

Senior Researcher, DX

Creative Strategist

• design and evolve the creative operating model
• own intake and prioritization frameworks
• manage Creative Studio budget and financial planning
• drive data-informed operations and reporting
• lead and develop the operations & production team

Head of Creative Operations

Customer Support

• Serve as the first line of support for customers using DX’s Survey and Data Cloud products, helping them troubleshoot issues and get unblocked quickly.
• Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams.
• Investigate and resolve unexpected product behaviors, escalating when necessary to Engineering or Product.
• Communicate clearly and professionally with customers via Slack Connect, Microsoft Teams, email, and video calls.
• Document support interactions, identify patterns in customer feedback, and contribute to improving internal processes and external resources.

Support Specialist – DX

Solutions Engineer

• Serve as the solution expert throughout the sales cycle
• Partner closely with Account Executives to drive all technical aspects of the sales cycle
• Lead technical discovery sessions to deeply understand client needs
• Ask detailed questions to uncover information about the client’s engineering processes
• Design and propose tailored technical solutions for integrating APIs with client workflows
• Act as a trusted advisor to potential clients
• Capture technical feedback from prospects to collaborate with Product and Engineering teams

Senior Solutions Engineer, DX

• Serve as the solution expert throughout the sales cycle
• Partner closely with Account Executives to drive technical aspects
• Lead technical discovery sessions to understand client needs
• Ask detailed questions to uncover critical information
• Design and propose tailored technical solutions
• Act as a trusted advisor to potential clients
• Capture and synthesize technical feedback for product enhancements

Solutions Engineer – DX

• Partner closely with Account Executives to drive and lead all technical aspects of the sales cycle, including Proof-of-Concepts (POCs) and Pilots
• Lead technical discovery sessions to deeply understand client needs, existing engineering workflows, and high-level goals
• Ask thoughtful, detailed questions to uncover critical information about the client’s engineering processes
• Design and propose tailored technical solutions for integrating the company's APIs with complex client workflows
• Act as a trusted advisor to potential clients, providing strategic guidance on best practices for deployment methodologies
• Capture and synthesize technical feedback from prospects to collaborate closely with the Product and Engineering teams

Associate Solutions Engineer – DX

• serve as technical authority post-sale to solve Enterprise customer implementation challenges
• partner with Customer Success Managers for onboarding and integrations
• lead technical deep-dive sessions to align customer engineering goals with DX platform
• design tailored technical solutions for unique business requirements
• act as trusted advisor for developer experience analytics and deployment methodologies
• capture technical feedback to inform product roadmap

Solutions Architect

Sales Development Rep

• Prospect outbound and inbound leads
• Create new relationships, opportunities, and meetings with prospective businesses
• Deliver an extraordinary experience for software engineering leaders throughout this process
• Learn personalized outreach, social selling, and unique ways to provide value

SDR, Enterprise

• Prospect Outbound and Inbound leads
• Create new relationships, opportunities, and meetings with prospective businesses
• Deliver an extraordinary experience for software engineering leaders throughout this process
• Learn personalized outreach, social selling, and unique ways to provide value
• Partner closely with account executives and marketing team

SDR, Commercial

Director

• Lead multiple teams of deal desk and operations analysts
• Support quote-to-cash processes for Enterprise accounts
• Serve as a primary business partner to legal, finance, security and product teams
• Collaborate with reporting and analytics team to manage team performance
• Identify process and system optimization and automation opportunities

Director, Deal Desk – Americas

Account Executive

• Own a book of 45-75 accounts in our Mid Market segment to drive Net New growth and expansion
• Hold a quota that ranges between $2-4M annually depending on your territory
• Lead a cross functional deal team, ensuring clear territory and account plans to optimal success
• Identify and close complex deals by building multithreaded multi-solution strategic opportunities

Account Executive, Mid-Market

• Act as a knowledge leader in ITSM and ESM industry trends to inform sales strategies and the positioning of Jira Service Management within the broader Atlassian platform.
• Lead the full sales cycle for JSM-focused opportunities in your territory—from prospecting and discovery through solution design, business case, negotiations, and close.
• Collaborate with Account Executives, Account Managers, and Sales Development to develop and execute territory and account strategies that drive net new revenue and expansion across Enterprise accounts.
• Engage with customers to deeply understand their business drivers, service management pain points, and transformation priorities.
• Build compelling value hypotheses and ROI cases that connect JSM to measurable outcomes (e.g., MTTR, change failure rate, agent productivity, cost per ticket).
• Lead competitive campaigns against incumbent ITSM vendors (e.g., ServiceNow, BMC, Ivanti) and drive cloud‑first motions, including migrations from Jira Service Management Data Center to Cloud.
• Partner closely with Solution Engineers, Customer Success, Marketing, and our Partner Ecosystem to align on plays, run co‑selling motions, and ensure successful customer adoption and expansion.
• Build, manage, and accurately forecast a robust pipeline in your territory, applying MEDDPICC (or similar value‑based methodology) to drive deal progression and predictability.
• Act as the voice of the customer to internal stakeholders, sharing insights on product gaps, competitive dynamics, and market trends to help shape Atlassian’s JSM roadmap and go‑to‑market strategy.

Solution Sales Executive

• Serve as the solution expert throughout the sales cycle
• Lead technical evaluations and partner with Account Executives
• Conduct technical discovery sessions to understand client needs
• Design and propose tailored technical solutions
• Act as a trusted advisor to potential clients

Principal Solutions Engineer, DX

Sales

• Manage a portfolio of mid-sized customers
• Identify cloud-first sales opportunities
• Nurture customer relationships
• Achieve revenue targets
• Collaborate with Channel Partners and Account Managers

Head of Mid-Market Sales

Operations

• Serve as trusted partner for Sales leaders in our scaled business
• Drive revenue performance, operational rigor, and strategic insights
• Develop, own, and continuously improve sales forecasting
• Lead annual planning cycles for our scaled sales teams
• Drive consistency and effectiveness of sales processes across regions
• Partner with Sales Enablement and Systems teams
• Build, lead, and develop a high-performing Scaled Sales Operations team