AT&T

Customer Success Manager

• Serve as the primary point of contact for customers, fostering long-term relationships to become a trusted advisor
• Leverage deep knowledge of client industries, products, and market roles to provide expert guidance and make strategic product recommendations
• Monitor customer usage, satisfaction, risk, and success metrics and provide regular reports and insights
• Conduct knowledge transfer through delivering training and minimal technical guidance, providing feedback to product development teams on service offering improvements

Lead Customer Success Manager

Account Executive

• Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer’s home.
• You’ll close the deal by offering hands-on demos, Wi-Fi assessments, tech delivery and issue resolutions - keeping customers connected to what matters most to them.
• You’ll connect with our existing customers daily.
• AT&T will provide scheduled appointments, giving you the opportunity to engage with warm prospects effectively.
• You’ll use strong negotiation and communications skills – you know how to make a smooth pivot, and are highly motivated to get it right and make the sale.
• We’ll kick things off with paid training – setting you up for success to work independently in the field. Coaching, mentoring and ongoing learning opportunities will keep you on track and tech-savvy.

Field Sales Representative

Procurement

• Oversee the timely negotiation, execution, and administration of supplier agreements (NDAs, teaming agreements, master agreements, supplemental agreements), ensuring accurate terms, conditions, and pricing.
• Develop and implement comprehensive sourcing strategies that align with AT&T’s operational goals and objectives, driving value and optimization across key categories.
• Track contract activity through regular reporting and 1x1 calls with direct reports, ensuring adherence to budgets, schedules, and performance metrics, including 30-60-90 day contract expiration tracking.
• Manage relationships with key vendors and suppliers, negotiating contract modifications and specifications to maintain quality, reliability, and compliance with organizational standards.
• Lead and support critical initiatives to drive change and continuous improvement in sourcing processes and procedures, fostering a culture of innovation and efficiency.

Associate Director – Sourcing Operations

Events

• Drives product and service growth and market penetration by orchestrating and executing strategic sales events that enhance consumer engagement and revenue.
• Oversee all aspects of event planning, coordination, and facilitation to ensure seamless operations and high-quality experiences, while ensuring adherence to community rules and regulations.
• Establish and maintain relationships with local communities, HOAs, and internal teams (retail/IHX/D2D, installation teams) to ensure cohesive event delivery and effective on-site sales support.
• Conduct market research to identify target audiences, create prospecting plans to find potential consumer customers, and tailor events to maximize impact and engagement.
• Manage event budgets, including forecasting and allocation, establish and monitor key performance indicators (KPIs) to assess event success, and ensure compliance with relevant regulations and risk management.
• Attend events to oversee sales activity, provide on-site coaching and education to both consumers and sales partners, and work with regional marketing teams to develop appropriate marketing collateral for the events.

Senior Specialist, Sales Event Lead

• Sales employees will concentrate on acquiring new business and conducting customer visits in the field.
• When not in the field, they are expected to collaborate with their team from their assigned office location, if available.
• Lead Generation and Prospecting: Actively hunt for new leads within your assigned territory through external networks and cold calling, meeting or exceeding weekly quotas for cold calls and door knocks.
• Client Engagement: Understand the communication and technology needs of small and mid-sized business customers. Present tailored growth opportunities and efficiencies to both current and potential clients.
• Account Development: Develop new accounts and expand existing ones by establishing and nurturing long-term relationships with customers.
• Consultative Selling: Utilize consultative selling skills to overcome objections, identify key trends, uncover customer needs, and leverage industry knowledge to find and close sales opportunities.
• Proposal Development: Craft responses for Requests for Proposals (RFPs) and present products and services that can benefit customers.
• Strategic Initiatives: Design and implement strategic initiatives to grow and retain the revenue stream of assigned complex accounts, ensuring high levels of customer satisfaction.

Sales Specialist – Territory

Security Engineer

• This role examines data from different sources with the goal of providing insight into organizational security processes and information systems.
• Analysts design, document, and implement custom algorithms, workflow processes, and large data sets used for modeling, data mining, and research purposes.

Cybersecurity Data Analyst – Government

Mechanical Engineer

• Recommend strategic network planning and network evolution policy decisions, both in and out of franchise, in support of corporate initiatives, customer demand, technology changes, economic and service reliability criteria.
• Evaluates network capacity/performance criteria and develops and implements strategies to accommodate network growth and change.
• Creates deliverables, Plans of Record, Forecasts, Serving Plans, Use Permits, Cost Estimates, Handoffs, Workprints, Utility Agreements, etc.
• Provides short- and long-term planning for access network technologies, including analysis, solution recommendations, and the implementation of said strategy.
• Demonstrates an intermediate to advanced knowledge of the engineering position, design tools and databases.
• Works independently, has the ability to complete most types of engineering projects, and can resolve complex problems.
• Demonstrates leadership skills and has the ability to mentor peers and new hires.

Senior Specialist, OSP Design Engineer

Software Engineer

• Provides interpretation of terms and conditions of contractual obligations.
• Writes Work Orders with precise instructions and verbiage.
• May act as point of contact for construction changes or questions coming from the contractor or internal organizations.
• Responsible for assuring contract work is in compliance with ATT standards, laws and regulations.
• Conducts quality inspections of contract work.
• Refer all safety issues immediately to the contracting firm for handling.
• Ensures that work processes, standards and master plan are in conformance, schedules are adhered to by contractors.
• Coordinates payment of invoices and the change of order process.
• May monitor inventory and order materials as necessary.
• Responsible for providing customer support and addressing customer concerns.
• Works with local municipalities to follow all permit specifications, meets with inspectors for pre-construction and post construction inspections and acceptance.
• Reviews all final documents for accuracy, final billing and any record updates.
• Participates in Duty Roster rotation and has responsibility for out of hours/weekend management of outside plant damage restoration.
• Has full supervisory responsibilities of the technicians during their Duty Roster rotation.

Senior Specialist, Construction & Engineering

Full-stack Engineer

• Design and code software applications by applying various programming languages to execute development methodologies.
• Gather and review software requirements, provide estimates, create design specifications, and work with engineers/architects to assess and test hardware and software interactions.
• Develop and implement automated test plans, validate test environments, data, and results, design and implement code fixes, and produce reporting.
• Troubleshoot and resolve application configuration and environment issues.
• Facilitate and support the software deployment process.

Principal Software Engineer

• Ensure security best practices are enforced, report KPIs, work with GTO Operations and other business units, to implement email security solutions
• Develop and maintain email security standards, policies, and best practices
• Ensure compliance, including relevant regulatory and industry standards
• Identify emerging threats, assess risks and consult with stakeholders to implement email security practices
• Identify and report on solution performance metrics
• Continual evaluation of both new technologies and the threat landscape
• Communicate to a broad audience information explaining email security, standards, and enforcement actions
• Assist other business units to design implementations that adhere to existing standards

Principal Cybersecurity – CSO Email Domain Security

QA Engineer

• Perform manual testing across multiple online digital products
• Create test suites to complete workflow with automation solutions
• Understand requirements and acceptance criteria to develop test cases
• Lead UAT in collaboration with Product Owners
• Create & execute test plans and test cases for end-to-end testing
• Collaborate in agile ceremonies and team meetings
• Mentor and support junior engineers
• Automate and maintain existing regression suites
• Support integrated solution testing and quality assurance for online digital projects
• Implement test automation strategies
• Analyze test results and metrics and report to leadership and stakeholders
• Design, develop, and maintain automated test scripts and frameworks
• Integrate automated tests into CI/CD pipelines
• Advocate for quality throughout the software development lifecycle
• Stay up to date with new testing tools and strategies

Senior Specialist, Quality Engineering

• Sales employees will concentrate on acquiring new business and conducting customer visits in the field.
• When not in the field, they are expected to collaborate with their team from their assigned office location, if available.
• Actively hunt for new leads within your assigned territory through external networks and cold calling, meeting or exceeding weekly quotas for cold calls and door knocks.
• Understand the communication and technology needs of small and mid-sized business customers.
• Present tailored growth opportunities and efficiencies to both current and potential clients.
• Develop new accounts and expand existing ones by establishing and nurturing long-term relationships with customers.
• Utilize consultative selling skills to overcome objections, identify key trends, uncover customer needs, and leverage industry knowledge to find and close sales opportunities.
• Craft responses for Requests for Proposals (RFPs) and present products and services that can benefit customers.
• Design and implement strategic initiatives to grow and retain the revenue stream of assigned complex accounts, ensuring high levels of customer satisfaction.

B2B Sales Account Executive – Mobility

• Design, develop and implement ServiceNow solutions using Integration, Flow designer, Orchestration, Custom Application Development, OMT, Process Automation and other ServiceNow features and functionalities.
• Experience with space reservation, allocation, and utilization tracking features.
• Knowledge of floor plans, locations, room bookings, and occupancy management.
• Understanding of real estate and facilities management processes to bridge technical and business requirements effectively.
• Collaborate with business analysts, process owners and stakeholders to understand the requirements and translate them into technical specifications and solutions.
• Guiding a team or team members with technical knowledge and path forward for implementation
• Follow the best practices and standards for ServiceNow development and ensure the quality and performance of the deliverables.
• Troubleshoot and resolve issues related to ServiceNow applications and modules, as well as provide support and guidance to end users.
• Stay updated with the latest ServiceNow releases, features and enhancements and leverage them to improve the existing solutions or create new ones.
• Provide (technical) leadership to build, motivate, guide, scale, and mentor team members including performance management coaching.
• Actively participate in daily stand-up meetings
• Leveraging modern technologies such as cloud capabilities from various platforms to provide efficient solutions.
• Reusing and scaling components to accommodate future growth and eliminate junk code.
• Support detailed documentation of systems and features.

Senior Software Engineer

Project Manager

• Lead the implementation of new external clients into AT&T Managed Network Services
• Oversee the overall implementation of customer designs, including partnering services
• Maintain responsibility for the customer from implementation through to contract termination
• Implement WAN for managed clients, ensuring compliance with contract specifications
• Provide Day 1 and Day 2 support, including managing physical and logical changes, and disconnects
• Identify and address key aspects of problems early, determining the best resolutions
• Respond to custom requirements (CSOP) and extend responsibilities as required by the customer

Project Management Associate

Content Writer

• Take content from concept to publication, implementing AT&T digital experience standards and business objectives.
• Review and collaborate on design wireframes and comps to deliver the best customer experiences.
• Ensure all content follows style guide, editorial, SEO, and accessibility guidelines as well as AT&T brand voice and tone.
• Support scrum teams and collaborate with designers, product managers, developers, business partners, and legal to regularly release new features.