Asure Software

Collections

• Works with customers in assigned customer portfolio to receive payments.
• Resolves customer A/R differences
• Initiates contact on assigned customer base and effectively manages the customer relationship in order to drive resolution of outstanding receivables.
• Facilitates customer payments by providing necessary documentation to customer in a timely manner.
• Uses good business judgment in partnering with other Asure employees including Sales, Renewals, and Sales Operations to achieve results.
• Employs sound judgment in balancing the ability to resolve issues independently while recognizing when escalation is appropriate.
• Participates on process improvement projects as assigned.
• Manages customer unidentified payments and refund requests timely.
• Researches issues thoughtfully and thoroughly before responding or escalating.
• Provides reports and data on assigned portfolio as requested to A/R Operations management.
• Ensures compliance with all organization’s policies, procedures, and guidelines.

Collections Specialist

Implementation Specialist

• The Payroll Implementation Specialist manages the setup and deployment of payroll solutions within our HRIS platform, partnering with clients to gather requirements, configure payroll, validate data, and support testing and go-live to ensure accurate, compliant payroll processing.
• Follow corporate or departmental policies, procedures, and service standards in conjunction with management.
• Provide a complete and successful implementation for your clients, while being a subject matter expert with our software.
• Assists in conducting group presentations, training sessions and provides instruction on how to maneuver and maintain Asure Software.
• Confer with customers by telephone or video calls and email to provide information about products and services.
• Answer customer inquiries regarding system access or system questions to resolve problems.
• Ask questions in accordance with instructions to obtain various specified information, such as client’s primary and HR contact, employee headcount and work locations.
• Investigate and correct errors on implementation cases and accounts in CRM system.
• Relay client concerns to the appropriate team.
• Prepare responses to correspondence containing routine inquiries.
• Retrieve corporate documents or case records.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken to resolve issues.
• Work to determine root-cause issues, identify trends, and increase customer satisfaction.
• Work cross-departmentally with other groups to assist with client support to resolution and promote One Asure.
• Provide administrative support.
• Performs other duties as assigned to support overall departmental and Asure client needs.
• Deliver results on time.
• Ensure client product and Asure procedure adoption.
• Provide status reports and overall project updates to the project team.

Payroll Implementation Specialist

Account Executive

• Building and maintaining business relationships with new clients focused on HR Sales Consulting.
• Involves business-to-business prospecting, nurturing existing relationships.
• Conducting demos and discovery calls to close new business.
• Identify and develop prospects through curated lists, self-generated opportunities.
• Develop and maintain relationships with referral sources, such as CPAs, Banks, Financial Advisors, and Insurance Brokers.
• Manage a robust sales funnel to exceed monthly, quarterly, and annual sales quotas.
• Leverage Salesforce CRM to report on and manage all sales and client services-related activities.

HR Sales Executive

Payroll

• Own the product vision, strategy, and roadmap for multiple payroll and HR products within the HCM portfolio
• Define and communicate product value propositions that align with market needs and business objectives
• Conduct market analysis, competitive research, and customer feedback sessions to identify opportunities for product enhancement and innovation
• Establish product KPIs and success metrics, regularly reporting on product performance and ROI
• Drive aggressive delivery timelines while maintaining product quality and customer satisfaction
• Lead sprint planning, backlog refinement, and release planning for multiple product teams
• Prioritize features and user stories based on business value, customer impact, and technical dependencies
• Remove impediments and make quick decisions to keep development teams productive and on schedule
• Coordinate cross-product dependencies and ensure alignment across the HCM portfolio
• Partner with engineering, design, sales, customer success, and marketing teams to ensure successful product delivery
• Serve as the primary point of contact for internal and external stakeholders regarding product capabilities and roadmap
• Facilitate communication between technical teams and business stakeholders, translating complex requirements into actionable user stories
• Present product updates and demonstrations to executive leadership, customers, and prospects
• Maintain deep understanding of payroll and HR workflows, compliance requirements, and industry best practices
• Engage directly with customers to understand pain points and validate product solutions
• Monitor customer adoption, usage patterns, and satisfaction metrics to inform product decisions
• Champion the voice of the customer throughout the product development lifecycle.

Senior Product Owner, Payroll

• The AsureWorks Sales Executive is responsible for driving new revenue growth within the 25–150 employee market segment by selling high-value, multi-product payroll and HR outsourcing solutions.
• Identify, qualify, and close new business through strategic discovery, executive-level engagement, and disciplined sales execution.
• Generate net- new business through outbound prospecting, networking and referrals.
• Build and manage a robust sales pipeline to consistently meet or exceed assigned quota.
• Lead complex, consultative sales cycles with C-suite and senior decision makers.
• Conduct disciplined discovery (BANT and financial due diligence) to ensure strong client fit and accurate forecasting.
• Develop and deliver compelling proposals and executive presentations.
• Negotiate mutually beneficial financial agreements.
• Ensure prospective clients meet operational and financial requirements for the AsureWorks managed solution.
• Accurately track all sales activity, forecasting, and pipeline management in Salesforce.
• Collaborate cross-functionally to support colleague referrals and drive product attachment.

Sales Executive

Client Partner

• Assist clients through the entire onboarding and implementation process of our HCM solutions.
• Collaborate with internal teams to ensure seamless deployment, data migration, and integration of HCM systems.
• Develop and maintain strong relationships with clients by being a proactive and trusted partner.
• Regularly check in with clients to understand their evolving needs and offer appropriate solutions.
• Provide expert advice on HCM best practices, HR processes, and system configurations.
• Help clients optimize their use of HCM software to streamline their HR operations and improve employee engagement.
• Coordinate training sessions and workshops for clients to ensure their team is proficient in using HCM tools effectively.
• Provide ongoing educational resources and support to empower clients to maximize the value of the solution.
• Serve as the primary point of contact for resolving client issues, identifying potential problems, and managing escalations.
• Work with internal teams to resolve technical or operational issues promptly.
• Focus on client satisfaction and retention by ensuring clients are continuously happy with the product.
• Help identify opportunities to upsell or cross-sell additional services that would benefit clients.
• Track client health, success, and engagement metrics. Regularly provide clients with reports on usage, progress, and ROI.
• Ensure clients are meeting key milestones and goals.
• Work closely with Sales, Product, and Technical teams to ensure alignment on client needs, product updates, and improvements.
• Assist the sales team with pre-sales engagements and product demonstrations.
• Provide feedback to the product development team based on client feedback and industry trends to help improve the HCM platform.

Client Success Partner – Payroll, Implementation

Recruitment

• Supporting internal business partners by managing full-cycle recruitment efforts
• Providing exceptional experiences as an adviser to candidates and internal partners
• Managing our ATS platform and recruiting processes across the organization
• Partnering with the VP of HR and HR team to build an efficient recruiting process
• Source active and passive candidates from various sources
• Build proactive talent pipelines to support future hiring needs
• Collaborate with hiring managers to create enticing job postings
• Schedule and conduct phone interviews to qualify candidates
• Arrange and host onsite and virtual interviews
• Negotiate offers and close candidates accordingly

Senior Recruiter – HCM Sales

• The AsureWorks Sales Executive is responsible for driving new revenue growth within the 25–150 employee market segment by selling high-value, multi-product payroll and HR outsourcing solutions.
• Generate net- new business through outbound prospecting, networking and referrals
• Build and manage a robust sales pipeline to consistently meet or exceed assigned quota
• Lead complex, consultative sales cycles with C-suite and senior decision makers
• Conduct disciplined discovery (BANT and financial due diligence) to ensure strong client fit and accurate forecasting
• Develop and deliver compelling proposals and executive presentations
• Partner with Solutions Consultants, Operations, Deal Desk, and specialty teams to architect prescriptive, multi-product solutions
• Negotiate mutually beneficial financial agreements
• Ensure prospective clients meet operational and financial requirements for the AsureWorks managed solution
• Accurately track all sales activity, forecasting, and pipeline management in Salesforce
• Collaborate cross-functionally to support colleague referrals and drive product attachment

• Our HCM Sales Executive is responsible for building business relationships with new perspective clients as well as current customers and creating new revenue opportunities for the company’s platform of Human Capital Management solutions.
• Identify and develop new prospects within defined territory through self-generation, heavy networking, and business development sales activities.
• Profile and penetrate existing Asure Clientele to cultivate new revenue opportunities enhancing value for the client by improving the scope of the Asure solution.
• Develop and maintain referring relationships with CPAs, Banks, Financial Advisors, and Insurance Brokers to further penetrate the market.
• Create high impact presentations designed to depict and highlight the benefits of proposed Asure solutions.
• Develop and manage a robust sales funnel of new opportunities to attain or exceed assigned monthly and annual sales quota.
• Leverage Salesforce CRM to report on and manage all sales and client services related activities.
• Engage in continuous learning to understand industry trends, evaluate the competitive HCM landscape, and incorporate new and evolving technology such as AI tools into your strategy.

HCM Sales Executive

Producer

• Assist the Employee Benefits Team and Sales Leader in developing marketing strategies to accomplish and support business planning objectives
• Prospect for new accounts to meet or exceed marketing plan via telephone calls, written correspondence, personal visits along with other successful ways to develop a pipeline/customer base, etc.
• Establish direct customer contact with key accounts and prospects
• Work closely with Account Managers/Executives and Marketing Coordinators regarding placement of new/renewal business
• Interpret, analyze, negotiate and offer recommendations on coverage based on individual customer needs
• Maintain currency and further develop a specialization in a declared sector or market area by networking and participating in professional development activities
• Keep abreast of developments in the marketplace, including product offerings and changing insurance consumer trends and needs
• Consistently meet all of Asure Software’s established quality control procedures and timelines
• Actively participate in social, civic and trade organizations to represent Asure Software’s community/customer commitment

Employee Benefits Producer

• The Payroll Implementation Specialist manages the setup and deployment of payroll solutions within our HRIS platform, partnering with clients to gather requirements, configure payroll, validate data, and support testing and go-live to ensure accurate, compliant payroll processing.
• Follow corporate or departmental policies, procedures, and service standards in conjunction with management.
• Provide a complete and successful implementation for your clients, while being a subject matter expert with our software.
• Assists in conducting group presentations, training sessions and provides instruction on how to maneuver and maintain Asure Software.
• Confer with customers by telephone or video calls and email to provide information about products and services.
• Answer customer inquiries regarding system access or system questions to resolve problems.
• Investigate and correct errors on implementation cases and accounts in CRM system.
• Relay client concerns to the appropriate team.
• Prepare responses to correspondence containing routine inquiries.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken to resolve issues.
• Work to determine root-cause issues, identify trends, and increase customer satisfaction.
• Work cross-departmentally with other groups to assist with client support to resolution and promote One Asure.
• Provide administrative support.
• Performs other duties as assigned to support overall departmental and Asure client needs.

• The Payroll Implementation Specialist manages the setup and deployment of payroll solutions within our HRIS platform, partnering with clients to gather requirements, configure payroll, validate data, and support testing and go-live to ensure accurate, compliant payroll processing.
• Follow corporate or departmental policies, procedures, and service standards in conjunction with management.
• Provide a complete and successful implementation for your clients, while being a subject matter expert with our software.
• Assists in conducting group presentations, training sessions and provides instruction on how to maneuver and maintain Asure Software.
• Confer with customers by telephone or video calls and email to provide information about products and services.
• Answer customer inquiries regarding system access or system questions to resolve problems.
• Investigate and correct errors on implementation cases and accounts in CRM system.
• Relay client concerns to the appropriate team.
• Prepare responses to correspondence containing routine inquiries.
• Work to determine root-cause issues, identify trends, and increase customer satisfaction.
• Work cross-departmentally with other groups to assist with client support to resolution and promote One Asure.
• Provide administrative support. Performs other duties as assigned to support overall departmental and Asure client needs.
• Deliver results on time. Ensure client product and Asure procedure adoption.
• Provide status reports and overall project updates to the project team.

• The Payroll Implementation Specialist manages the setup and deployment of payroll solutions within our HRIS platform.
• Partnering with clients to gather requirements, configure payroll, validate data, and support testing and go-live to ensure accurate, compliant payroll processing.
• Follow corporate or departmental policies, procedures, and service standards in conjunction with management.
• Provide a complete and successful implementation for your clients, while being a subject matter expert with our software.
• Assists in conducting group presentations, training sessions and provides instruction on how to maneuver and maintain Asure Software.
• Confer with customers by telephone or video calls and email to provide information about products and services.
• Answer customer inquiries regarding system access or system questions to resolve problems.
• Investigate and correct errors on implementation cases and accounts in CRM system.
• Relay client concerns to the appropriate team.
• Prepare responses to correspondence containing routine inquiries.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken to resolve issues.
• Work to determine root-cause issues, identify trends, and increase customer satisfaction.
• Work cross-departmentally with other groups to assist with client support to resolution and promote One Asure.
• Provide administrative support. Performs other duties as assigned to support overall departmental and Asure client needs. Deliver results on time. Ensure client product and Asure procedure adoption.
• Provide status reports and overall project updates to the project team.

Sales

• Oversee a team of Sales Executives.
• Attract, hire, coach, mentor, and retain high performing Sales Executives.
• Drive revenue through new client acquisition, current client penetration.
• Lead, inspire, manage, and mentor experienced sales executives.
• Build a culture of accountability and urgency by transparently leveraging metrics and reporting.
• Develop a deep understanding of product messaging, technology platform, partner ecosystem, and competitive landscape.
• Cultivate an environment of teamwork, openness, creativity, and continuous improvement.
• Support and assist sales executives with all aspects of the sales process.
• Develop and maintain accurate forecasts.
• Partner with sales trainer to plan product and competitive training sessions.
• Build excellent working relationships with all key business leaders, colleagues, and broader team.
• Provide market feedback to the Product team.

Collections Specialist

Payroll Implementation Specialist

HR Sales Executive

Senior Product Owner, Payroll

Sales Executive

Client Success Partner – Payroll, Implementation

Senior Recruiter – HCM Sales

Sales Executive

HCM Sales Executive

Employee Benefits Producer

Payroll Implementation Specialist

Payroll Implementation Specialist

Payroll Implementation Specialist

Payroll Implementation Specialist

Director – HCM Sales