Associated Bank

Customer Support

• Respond to customer inquiries via phone and email
• Troubleshoot and resolve complex account or technical issues
• Promote Associated Bank products and services
• Mentor and train new team members
• Demonstrate professionalism in customer interactions
• Collaborate with colleagues to improve processes and customer experiences
• Uphold compliance with bank policies and procedures

Customer Care Representative – 2nd Shift

Business Intelligence Developer

• Enhance BI platforms by identifying business needs and improving efficiency through process improvements, Power Apps solutions, and third-party integrations.
• Design architecture, templates, dashboards, and dynamic delivery methods that enable consistent, accurate reporting across the organization.
• Administer BI systems by monitoring performance, troubleshooting issues, and ensuring platform stability.
• Support development efforts and represent the Data Analytics Platform team on projects with minimal supervision.
• Manage data infrastructure by creating and maintaining data models, job flows, and reporting structures.
• Execute test plans aligned with IT Operations policies to validate system changes and enhancements.
• Document procedures and technical processes with peer-reviewed accuracy and clarity.
• Mentor and train citizen developers to expand BI capabilities across the organization.

Senior Business Intelligence Engineer

Risk

• Manage and enhance assigned risk management programs to ensure alignment with industry standards and regulatory requirements.
• Serve as a trusted risk liaison to business lines, offering guidance, analysis, and solutions to complex risk issues.
• Develop, maintain, and optimize departmental risk tools and reporting to drive timely and accurate insights.
• Monitor emerging regulatory trends and best practices, recommending improvements to enterprise risk strategies.
• Prepare and coordinate Board and Committee materials, ensuring clarity and accuracy in risk reporting.
• Collaborate across teams to provide risk advisory support on enterprise-wide initiatives.
• Participate in corporate governance forums and working groups to represent the Risk Management function.

Senior Enterprise Risk Analyst

Analyst

• Design and execute comprehensive system integration and user acceptance tests that ensure software and system reliability.
• Communicate testing results, findings, and recommendations to QA leadership and project stakeholders.
• Develop and maintain detailed test documentation, including use cases, test results, and process improvements.
• Collaborate with business partners, project teams, and QA colleagues to ensure alignment on testing strategies and quality goals.
• Monitor and report testing progress, identifying potential risks, gaps, and areas for process optimization.
• Support the development of testing strategies and facilitate business line engagement throughout the testing process.
• Perform testing of third-party interfaces to ensure system stability and compliance with requirements.
• Contribute to continuous improvement by identifying best practices and sharing knowledge across QA teams.

Principal Quality Control Analyst

Account Manager

• Drive loan and deposit growth by proactively managing client relationships and developing new prospects.
• Partner with internal teams to cross-sell bank products and services, including Treasury Management, Capital Markets, Private Banking, and Wealth Management.
• Ensure portfolio administration and risk management comply with bank policies, procedures, and regulatory guidelines.
• Analyze financial data to evaluate loan requests and recommend appropriate credit structures.
• Provide clients with financial insights and guidance based on market trends and banking conditions.
• Present loan proposals and participate in the bank’s credit approval process.
• Engage in community and business events to strengthen the bank’s presence and referral network.
• Identify client needs and connect them with the appropriate bank partners to deliver comprehensive solutions.

Relationship Manager, SVP

• Focus on mid- to large-size title companies, title agents, underwriters, and 1031 exchange firms.
• Drive deposit growth and create tailored solutions by partnering with Treasury Management and other internal teams.
• Deliver a boutique banking experience that competes with larger institutions.
• Shape a specialized vertical, innovate product offerings, and grow meaningful client relationships.

SVP Relationship Manager – Title & Exchange Services

• Gain hands-on experience in how risk management supports the success of Commercial Banking.
• Learn and apply Associated Bank’s risk management frameworks, including risk identification, assessment, monitoring, and reporting.
• Understand the commercial lending cycle and the wide range of banking products that support business clients.
• Analyze business processes to identify and assess risks across multiple commercial banking lines.
• Collaborate with corporate risk management teams to monitor and report risk exposures.
• Assist in preparing risk dashboards and metrics, including key risk and performance indicators.
• Support project planning and coordination of key initiatives within Commercial Banking.
• Participate in specialized training to deepen knowledge and enhance professional skills.
• Complete program assignments and assessments within required timeframes, demonstrating continuous learning and growth.

Corporate Intern – Commercial Risk

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service
• Troubleshoot and resolve complex account or technical issues using available tools and resources
• Promote Associated Bank products and services that meet customers’ needs
• Mentor and train new team members to ensure consistent, high-quality service delivery
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty
• Collaborate with colleagues across teams to improve processes and customer experiences
• Uphold compliance with all bank policies, procedures, and regulations

Manager

• Provide oversight on vendor selection, due diligence, contract negotiation, and vendor relationship management.
• Manage vendor relationships to ensure compliance with contractual terms and Service Level Agreements (SLAs).
• Partner with Legal, Risk, and Procurement teams to align business needs with risk management and regulatory requirements.
• Lead and develop a vendor management team focused on efficiency and compliance.
• Monitor and report on vendor performance metrics, preparing management updates and compliance documentation.
• Collaborate with the Ops & Tech Finance team to track savings opportunities.

Technology Vendor Manager

Customer Care Representative – Bilingual, English/Spanish

Implementation Specialist

• Manage new and existing service requests for Treasury Management and Commercial Deposits products to ensure timely completion and customer satisfaction.
• Resolve complex customer issues by leveraging your expertise and collaborating with cross-functional teams.
• Mentor and train colleagues to enhance team performance and ensure consistent service delivery.
• Deliver virtual training sessions for new and existing clients, creating tailored materials and ensuring effective product adoption.
• Collaborate with IT, Product, and third-party vendors to identify, report, and resolve technical issues.
• Participate in testing and implementation of new products or enhancements, serving as a subject matter expert for user acceptance testing (UAT).
• Ensure compliance with bank policies and industry regulations to protect customers and mitigate risk.
• Recommend process improvements to increase efficiency and consistency across implementation practices.

Senior Implementation Specialist

Vice President

• Oversee underwriting, credit monitoring, and portfolio management for commercial and corporate banking relationships
• Ensure the quality and growth of client portfolios while identifying new business opportunities
• Manage credit risk and portfolio quality by analyzing financial data and loan requests to ensure compliance with policies
• Partner with Relationship Managers to build and expand client relationships through cross-selling and referrals
• Oversee loan repayment and portfolio administration, taking action on past due accounts as needed
• Lead loan structuring, renewal processes, and participate in credit approval presentations
• Collaborate with internal teams across Treasury Management, Private Banking, Capital Markets, and more to deliver comprehensive client solutions
• Advise clients on market trends and banking products to support their business growth
• Participate in community and industry functions to promote the bank’s presence and reputation
• Opportunity for growth into senior leadership and to shape client success

Customer Care Representative – 2nd Shift

Senior Business Intelligence Engineer

Senior Enterprise Risk Analyst

Principal Quality Control Analyst

Relationship Manager, SVP

SVP Relationship Manager – Title & Exchange Services

Corporate Intern – Commercial Risk

Customer Care Representative – 2nd Shift

Technology Vendor Manager

Customer Care Representative – Bilingual, English/Spanish

Senior Implementation Specialist

VP Portfolio Manager – Corporate & Commercial Banking