Customer Care Representative, 2nd Shift, Full Time

Associated Bank

Customer Care Representative at Associated Bank resolving customer inquiries via phone and email. Troubleshooting issues and promoting bank products while ensuring high-quality service and compliance.

Posted 7/10/2026full-timeHales Corners • Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $26 per hourWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
Troubleshoot and resolve complex account or technical issues using available tools and resources.
Promote Associated Bank products and services that meet customers’ needs.
Mentor and train new team members to ensure consistent, high-quality service delivery.
Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
Collaborate with colleagues across teams to improve processes and customer experiences.
Uphold compliance with all bank policies, procedures, and regulations.

Requirements

What you’ll need

High school diploma or equivalent.
Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
Bilingual English/Spanish proficiency (eligible for competitive language differential).

Benefits

Comp & perks

Enjoy every Sunday off
Fun on-site activities
$50 bonus for working Saturdays
Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
Personal banking, loan, investment and insurance benefits.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

ProfessionalismCommunicationCollaborationProblem-SolvingCustomer Relationship Management