AssistRx

QA Engineer

• Lead daily tasks associated with the company’s copay assistance programs, identifying, analyzing, and developing improvements in productivity, quality, client relationships, and customer service
• Monitor associate calls and provide feedback to program managers on associate strengths and coaching opportunities
• Review associate case records to ensure program metrics are met
• Prepare call center reports and track service trends
• Participate in the creation and maintenance of program SOPs
• Assist with user acceptance testing of program platforms (eCase, iAssist)
• Monitor program AEs and provide support to department manager and senior leadership to maintain program operations and goals

Quality Assurance Specialist

Account Manager

• The Senior Account Manager cultivates and maintains AssistRx’s relationship with our Pharmaceutical manufacturing partners. In this role, you'll be working with pharmaceutical executives (Associate Director and above) on a daily basis to ensure they are receiving maximum value from iAssist’s features and services. The Pharmaceutical Account Manager presents new ideas and innovations to clients, upselling and enhancing their product and is the liaison between the Pharmaceutical Brand Teams and all key AssistRx stakeholders.
• Responsibilities:
• Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience.
• Establish and maintain a role as advisor to clients and colleagues.
• Present new ideas and innovations to client to upsell and enhance their products and services.
• Research high-level solutions for the client.
• Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist’s features and benefits.
• Works with Client Services to solve complex support issues effectively.
• Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust.
• Determines most effective method of problem resolution by utilizing internal resources when necessary.
• Primary point of contact for sales and service.
• Determines most effective method of problem resolution by utilizing internal resources when necessary.
• Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed.
• Plan milestones and track progress.
• Effectively keeps others adequately informed by presenting information to everyone involved.

Strategic Account Manager, Digital Health Technology-Enabled Service

Analyst

• As a Supplier Analyst, you will play a critical role in supporting the strategy, development, and optimization of our suppliers.
• Work closely with procurement, operations, data/technology teams, and finance stakeholders to analyze performance, identify opportunities, and inform supplier decisions with data-driven insights.
• Assist the Partnership & Procurement organizations by conducting supplier RF(x) events, and associated onboarding/review processes for new and active suppliers to AssistRx.
• Analyze product usage, operational performance, and patient outcomes across digital and service-based offerings and how they relate to associated suppliers.
• Develop dashboards and reports to track KPIs such supplier usage, performance, etc.
• Support competitive analysis, market research, and internal feedback synthesis to inform roadmap prioritization.
• Assist in preparing business cases and opportunity assessments for new features or service enhancements.
• Translate business needs into clear supplier requirements, financial assessments, and recommendations.
• Track current supplier spend and activity.
• Work with data science, technology, product, and operations teams to assess current supplier performance and needs of the business.
• Assist procurement team in the supplier onboarding and ongoing management of suppliers.
• Partner with compliance and regulatory teams to ensure data handling and reporting meet industry standards (e.g., HIPAA, 21 CFR Part 11).

Supplier Analyst, Excel and Data Visualization

Compliance

• Assists the Compliance Manager with performing internal reviews, research and/or audits to verify compliance with government laws/regulations, client requirements, accreditations/certifications, audit frameworks, and/or organizational policies/procedures.
• Documents findings and organizes data for identification of potential risk areas.
• Stays informed of applicable rule and regulation changes in the healthcare and pharmaceutical industries.
• Assists in the day-to-day operations of the Document Management System (DMS) and Learning Management System (LMS).
• Coordinates with appropriate departments and/or cross-functional teams to ensure all applicable documents are reviewed and revised within the specified timeframes.
• Has attention to detail, organization skills, excellent proofreading skills, prompt response to action items, and the ability to handle change.
• Performs document control functions, including tracking, processing, review, formatting, distribution, and archiving of documents.
• Evaluate document organization, proofread, and provide additional quality checks before document finalization.
• Assists the Compliance Manager in the review and management of third-party audits.
• Verifies compliance with insurer rules, Medicare, Medicaid, HIPAA, and other applicable regulations.
• Assists in Incident Management and CAPA process.
• Assists Compliance Manager in conducting enterprise-wide Risk Assessment.
• Receives, investigates, and resolves compliance and/or privacy related complaints or concerns.
• Maintains Compliance & Privacy logs as required.
• Assists the Compliance Manager in training efforts and initiatives, including preparation of materials and presenting training through a variety of methods
• Performs other related duties as assigned by management.

ESG Compliance Specialist

• Cultivate and maintain AssistRx’s relationship with Pharmaceutical manufacturing partners.
• Work with pharmaceutical executives (Associate Director and above) to ensure they receive maximum value from iAssist’s features and services.
• Present new ideas and innovations to clients to upsell and enhance products; act as liaison between Pharmaceutical Brand Teams and AssistRx stakeholders.
• Form strategic partnerships by understanding clients' business goals, technical challenges and infrastructure.
• Establish and maintain a role as advisor to clients and colleagues.
• Research high-level solutions for clients and manage delivery of recommended services to achieve client satisfaction.
• Develop client relationships via regular meetings/conference calls to review service quality and benefits.
• Work with Client Services to solve complex support issues and determine effective problem resolution methods.
• Serve as primary point of contact for sales and service; participate in client quarterly reviews and annual Plan Of Action meetings.
• Plan milestones, track progress, and keep stakeholders adequately informed.

Senior Strategic Account Manager

• Cultivate and maintain AssistRx’s relationship with Pharmaceutical manufacturing partners
• Work with pharmaceutical executives (Associate Director and above) to ensure maximum value from iAssist
• Present new ideas and innovations to clients; upsell and enhance products and services
• Serve as liaison between Pharmaceutical Brand Teams and internal AssistRx stakeholders
• Develop client relationships through regular meetings and conference calls to review service quality
• Work with Client Services to solve complex support issues
• Manage delivery of agreed-upon services to achieve high client satisfaction and trust
• Determine effective methods of problem resolution using internal resources when necessary
• Serve as primary point of contact for sales and service
• Participate in client quarterly reviews and attend annual Plan Of Action meetings; travel as needed
• Plan milestones, track progress, and keep stakeholders informed

Strategic Account Manager, Pharma client

Data Analyst

The Sr Data Systems Analyst is responsible for leading the onboarding of electronic data trading partners and the success of trading partner implementations.
Works with partners to help guide and assist in creating a data mapping according to defined specifications.
Communicates directly with leadership on data needs and key deadlines.
Researches and identifies data quality issues reported through onboarding or found through new file submission and works with client the team on a resolution.
Fields ongoing, incoming requests and questions regarding data specifications.
Reviews files received for compliance with data needs, including testing files and identifying the business rules that will need to be configured in mapping tool.
Configures mapping tool to support translation from source data to desired format including testing of the tool and providing clear documentation to internal resources and customer.
Acts as resident expert for data requirements/specifications
Remains informed and up to speed with ongoing changes and evolution of data specs.
Leads co-worker trainings regarding data specifications and requirements.
Performs other related duties as assigned by management.

Senior Business Data Analyst

The Data Insight Analyst is responsible for acquiring, managing and analyzing data that will be presented to internal teams, clients and partners.
The Data Analyst leads the onboarding of electronic data trading partners and is responsible for the success of trading partner implementations.
The Data Quality Analyst is responsible for monitoring client data submissions and communicating with them in the resolution of data quality issues.

Data Insights Analyst

Financial Planning and Analysis

• Review, analyze, and track financial and operational data from multiple sources to support strategic objectives.
• Develop financial models, prepare projections, and perform research and analysis in collaboration with Finance, Accounting, and Business leadership.
• Perform planning, profitability analysis, forecasting, and reporting; present financial information clearly.
• Maintain company-wide and divisional forecast.
• Prepare monthly budget-to-actual and forecast-to-actual analysis and report key metrics and KPIs.
• Prepare cost reports, operational analysis, and profitability models for business and product lines.
• Partner with Sales to measure performance of key sales metrics and improve forecasting accuracy based on customer pipeline.
• Partner with operational leadership to measure implementation and ongoing project costs for project profitability analysis.
• Partner with internal stakeholders to identify and implement best practices for value-add information and analysis.
• Assist in development and review of CAPEX and project budgets.
• Assist in development and improvement of operational models.
• Build strong relationships with leadership, customers, and peers; communicate effectively and escalate issues that affect productivity.
• Perform other duties as assigned to ensure smooth operations of the department.

FP&A Analyst

• We are in search for a Compliance Specialist. Compliance works to ensure controls and safeguards are in place to promote adherence to applicable federal and state laws, assess risks to the organization, and maintain the security and privacy of patient and customer data.
• DUTIES AND RESPONSIBILITIES:
• Assists the Compliance Manager with performing internal reviews, research and/or audits to verify compliance with government laws/regulations, client requirements, accreditations/certifications, audit frameworks, and/or organizational policies/procedures.
• Documents findings and organizes data for identification of potential risk areas.
• Stays informed of applicable rule and regulation changes in the healthcare and pharmaceutical industries.
• Assists in the day-to-day operations of the Document Management System (DMS) and Learning Management System (LMS).
• Coordinates with appropriate departments and/or cross-functional teams to ensure all applicable documents are reviewed and revised within the specified timeframes.
• Has attention to detail, organization skills, excellent proofreading skills, prompt response to action items, and the ability to handle change.
• Performs document control functions, including tracking, processing, review, formatting, distribution, and archiving of documents.
• Evaluate document organization, proofread, and provide additional quality checks before document finalization.
• Assists the Compliance Manager in the review and management of third-party audits.
• Verifies compliance with insurer rules, Medicare, Medicaid, HIPAA, and other applicable regulations.
• Assists in Incident Management and CAPA process.
• Assists Compliance Manager in conducting enterprise-wide Risk Assessment.
• Receives, investigates, and resolves compliance and/or privacy related complaints or concerns.
• Maintains Compliance & Privacy logs as required.
• Assists the Compliance Manager in training efforts and initiatives, including preparation of materials and presenting training through a variety of methods
• Performs other related duties as assigned by management.