Consultant Salesforce
Yooz
Quality Assurance Specialist
AssistRx
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead daily tasks associated with the company’s copay assistance programs, identifying, analyzing, and developing improvements in productivity, quality, client relationships, and customer service
- Monitor associate calls and provide feedback to program managers on associate strengths and coaching opportunities
- Review associate case records to ensure program metrics are met
- Prepare call center reports and track service trends
- Participate in the creation and maintenance of program SOPs
- Assist with user acceptance testing of program platforms (eCase, iAssist)
- Monitor program AEs and provide support to department manager and senior leadership to maintain program operations and goals
Requirements
- +5 years specialty mail order pharmacy experience
- Experience in patient support/pharmacy related setting
- Ability to manage time effectively, and meet deadlines with minimal supervision
- Attention to detail, and working knowledge of internal CRM and workflows
- Effective communication skills: written and interpersonal
- Registered Pharmacy Technician (preferred)
- Must be authorized to work in the United States; sponsorship not available
- Successful completion of a pre-employment background check required
