AssistRx

Manager

• Lead frontline operational support for pharmacovigilance (PV) activities
• Drive the execution of PV compliance activities to meet global regulatory requirements
• Partner closely with Quality Assurance and Operations to develop, implement, and manage PV compliance frameworks
• Work directly with cross-functional teams to facilitate an integrated approach to PV compliance
• Ensure PV systems are audit-ready, including preparing for regulatory authority inspections
• Conduct regular assessments of PV risk management and address compliance gaps
• Monitor regulatory changes in PV and assess their impact on front-end operations
• Oversee and assess quality performance of internal and external resources
• Support internal and external PV audits
• Contribute to the development and delivery of PV compliance training
• Facilitate the timely preparation and submission of regulatory filings
• Assist in investigations of compliance breaches
• Engage in continuous improvement initiatives
• Perform other related duties as assigned
• Carry out supervisory responsibilities in accordance with the organization's policies

Manager, Pharmacovigilance

Procurement

• Manage the purchasing process from selecting suppliers to providing guidance on sourcing and procurement processes.
• Prepare and process purchase orders and purchase requisitions, and maintain documentation of the acquisition of goods and services
• Promote a culture of long-term saving on procurement costs.
• Collaborating with IT, create documentation around evaluation, integration, and governance following IT best practices for application adoption, license provisioning, security, privacy, and user on- and off-boarding.
• Develop and track action plans for upcoming renewal dates.
• Assist stakeholders with identifying tools to increase business effectiveness.
• Build and manage the selection of preferred vendors and document the selection process for those vendors.
• Sourcing, negotiating, and engaging reliable suppliers and vendors to secure advantageous terms.
• Request for Proposals (RFPs) and contracts.
• Evaluates and analyzes purchasing trend and price trend to identify forecasting demand and minimize purchasing costs.
• Reviewing existing contracts with suppliers and vendors to ensure on-going feasibility.
• Building and maintaining long-term relationships with vendors and suppliers.
• Coordinate payment, delivery, scheduling, and organization of purchases, and place orders to ensure ongoing supply, if needed.
• Performing risk assessments on potential contracts and agreements.
• Performs other related duties as assigned by management.

Procurement Specialist

Call Center Representative

• Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
• Receive inbound phone calls and make outbound phone calls to patients
• Support patients through injection training and education by setting proper expectations of treatment
• Provide education and training to healthcare providers if designated by the program
• Document all inbound and outbound calls and other activities within the program database
• Other tasks as necessary

Bilingual Call Center Registered Nurse – English/Spanish

Account Executive

• - Establish and maintain strong relationships with client(s) and stakeholders
• - Ensure client expectations are met or exceeded on all levels by maintaining ongoing communication (written and verbal) with client and account team members and troubleshooting problems/issues as necessary.
• - Establish and maintain a thorough knowledge of client organizations, products, disease states, and marketing objectives.
• - Oversee budgeting, financial monitoring, and reconciliation of individual projects.
• - Pursue and acquire new business within current accounts by writing proposals, developing new business presentations, and regular on site client meetings.
• - Achieve or overachieve revenue for a given year for each account.
• - Hire, train, establish individualized career development plans, provide ongoing feedback, and conduct performance evaluations with direct reports.
• - Update senior management on account team activity, new business opportunities, financial analyses and projections.
• - Assign and manage account team workload.
• - Work with department managers to identify and manage internal and external resources.
• - Facilitate conflict resolution within and between departments or between account team members.
• - Participate and/or lead team meetings.
• - Adhere to all AssistRx policies and procedures.
• **Direct Reports may include: **
• Senior Account Manager, Account Manager, Associate Account Manager

Senior Director, Account Management

Data Steward

• The Data Steward is responsible for ensuring the quality, integrity, and appropriate use of data across the organization. This role plays a key part in supporting enterprise data governance initiatives by executing day-to-day stewardship activities, which may span master data, transactional data, and reference data. The Data Steward collaborates with both business and technical teams to ensure trusted and well-governed data assets are available for critical decision-making.
• **DUTIES AND RESPONSIBILITIES**
• · Review and validate enterprise data to ensure completeness, accuracy, and alignment with defined data standards.
• · Identify, investigate, and resolve data quality issues including duplicates, inconsistencies, and missing or invalid values.
• · Collaborate with business users and data analysts to refine data requirements and enforce data standards.
• · Participate in data quality reviews and assist with implementing corrective and preventative actions.
• · Manage stewardship workflows for data quality exceptions, including tasks related to matching, merging, or enrichment.
• · Support onboarding and validation of new data sources across transactional and reference systems.
• · Partner with data governance council to maintain and enforce policies related to data access, lineage, classification, and quality.
• · Document business metadata, data definitions, and stewardship procedures.
• · Assist with data profiling and root cause analysis across operational and analytical datasets.
• · Use tools such as Excel, SQL, and MDM or data quality platforms (e.g., Reltio) to monitor and manage data quality.
• · Provide support for data audits, regulatory reporting, or operational processes dependent on high-quality data.
• · Communicate with cross-functional stakeholders to resolve data issues and gather feedback.
• · Stay current on data governance and stewardship best practices, especially in regulated industries such as healthcare.
• · Perform other related duties as assigned by management.

• - Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
• - Receive inbound phone calls and make outbound phone calls to patients
• - Support patients through injection training and education by setting proper expectations of treatment
• - Provide education and training to healthcare providers if designated by the program
• - Document all inbound and outbound calls and other activities within the program database
• - Other tasks as necessary

Bilingual Call Center Registered Nurse, English/Spanish

• The purpose of the Call Center Registered Nurse is to provide and document clinical call center services for patients. The role will also provide education and support to patients related to the product and the self-injection technique for the product. The Call Center Registered Nurse will follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements. Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label.
• - Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
• - Receive inbound phone calls and make outbound phone calls to patients
• - Support patients through injection training and education by setting proper expectations of treatment
• - Provide education and training to healthcare providers if designated by the program
• - Document all inbound and outbound calls and other activities within the program database
• - Other tasks as necessary

Call Center Registered Nurse

Patient Access Specialist

• Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures; in a manner that provides the best level of service and quality
• Conduct benefit investigations for patients by making outbound phone call to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers
• Verify patient specific benefits and document specifics including coverage, cost share and access/provider options
• Identify any coverage restrictions and details on how to expedite patient access
• Document and initiate prior authorization process and claims appeals
• Report any reimbursement trends or delays in coverage to management

Data Analyst

• - Developing reports and analytics using data from data warehouse and Salesforce using Excel, SQL, Tableau, and other reporting/analytics tools.
• - Provide consultative insights:
• - Analyze data to identify patterns and trends over time
• - Compare data from different categories to identify relationships or correlations
• - Applying statistical analysis to identify patterns and relationships in the data
• - Provide context and explanations for the data by using visualizations and narrative descriptions
• - Identify outliers or anomalies in the data and investigate their causes.
• - Review and QA data/report before it is provided to the client (internal/external).
• - Communicates directly with customer on data needs and key deadlines.
• - Researches and identifies data quality issues.
• - Manage ongoing, incoming partner requests and questions regarding data specifications.
• - Configures mapping tools to support translation from source data to desired format. Includes testing of tool and providing clear documentation to internal resources and customer.
• - Act as resident expert for data requirements/specifications internally and for the client as needed.
• - Remain informed and up to speed with ongoing changes and evolution of assigned program data specs.
• - Lead client/partner web-based trainings regarding data specifications and requirements.

Data Insight Analyst, SQL, Client Facing

QA Engineer

• Lead, manage, and train the assigned Quality Assurance team members, including setting goals, developing processes, and ensuring timely and accurate delivery of tasks.
• Design and implement comprehensive testing strategies for data and reporting systems, ensuring thorough coverage and identification of potential issues.
• Work with the automation team to script tests and ensure the quality of data as it moves through the system.
• Collaborate with the development team, data engineers, and business analysts to understand requirements and translate them into test plans to drive quality.
• Conduct thorough reviews of data and reporting processes, test plans, test results, and delivery plans to identify potential issues and risks and communicate those effectively to leadership.
• Develop and maintain test plans, test cases, and test scripts for data and reporting systems.
• Provide regular reports on the status of testing and quality metrics to stakeholders.
• Perform functional, integration, regression, and performance testing on reports and data pipelines.

QA Lead, Data & Reporting

General

• A Release Coordinator is a member of the Release Management team.
• Responsible for Change Advisory Board (CAB) and Release Coordination.
• Validate the release deployment plan is accurately prepared.
• Ensure that all release deliverables have been completed inline with the release dates and deadlines.
• Oversee release notes, approvals, communications, contact lists, and pre and post-release verification activities.

Release Coordinator

Content Writer

• - Perform quality assurance on documentation such as Work Instructions, Program Rules Documents, and Standard Operating Procedures (SOPs).
• - Work closely with the Process Writing team to edit, proof-read, and ensure that documentation is formatted correctly, in the right format and template, follows all internal style guides and industry standards.
• - Provide support for audits of documentation.
• - Assist in the development and implementation of quality assurance protocols and processes, and train and support staff in adhering to quality assurance standards.

Quality Control Process Writer

Human Resources

• The Senior HR Workforce Analyst is responsible for delivering workforce analytics, people insights, and strategic reporting that support organizational decision making and workforce planning initiatives across AssistRx.
• This role partners closely with Human Resources, Talent Acquisition, Operations, Finance, and business leaders to provide actionable insights related to workforce trends, talent acquisition, employee retention, engagement, organizational effectiveness, and workforce performance.
• Develop, maintain, and enhance workforce dashboards, scorecards, and recurring reporting that provide visibility into key workforce metrics including headcount, hiring, turnover, retention, diversity, employee movement, and organizational effectiveness.
• Perform advanced workforce analysis to identify trends, risks, opportunities, and actionable recommendations that support business and HR objectives.
• Partner with Human Resources Business Partners, Talent Acquisition, Finance, and Operations leaders to understand workforce reporting needs and deliver timely, accurate, and meaningful insights.
• Support workforce planning initiatives through headcount forecasting, position management reporting, organizational structure analysis, and workforce trend evaluations.
• Analyze employee lifecycle data including recruitment, onboarding, engagement, performance, promotions, transfers, and turnover to identify patterns and improvement opportunities.
• Build and maintain executive level workforce reporting and presentations that communicate key workforce insights, trends, and recommendations.
• Develop and monitor workforce key performance indicators aligned with organizational goals and strategic priorities.
• Support predictive workforce analytics and trend modeling to assist leaders in proactively managing talent and workforce challenges.
• Ensure workforce data accuracy through regular audits, validation processes, and ongoing data quality reviews across HR systems and reporting platforms.
• Maintain reporting documentation, metric definitions, data governance standards, and reporting methodologies to ensure consistency across the organization.
• Support regulatory, compliance, audit, and workforce reporting requirements through accurate data collection, validation, and submission processes.
• Identify opportunities to automate reporting processes and improve reporting efficiency utilizing available reporting and visualization tools.
• Create data visualizations and executive-ready reports that effectively communicate complex workforce information to technical and non-technical audiences.
• Collaborate on enterprise workforce initiatives, HR projects, and organizational transformation efforts as assigned.
• Stay informed on industry trends, workforce analytics best practices, emerging technologies, and reporting capabilities to continuously improve workforce intelligence capabilities. Perform other duties as assigned.

Senior Human Resources Workforce Analyst

Analyst

• Own incident detection and first response for availability, performance, and health alerts across APIs, sites, databases, fax/SFTP/SMS services, and the platform services our teams support.
• Investigate degradations and outages: identify scope, surface the right context, and support the teams responsible for resolution with clear, accurate information.
• Document incidents as they unfold and produce post-incident summaries and root cause analyses (RCAs) that help the whole organization learn.
• Create, tune, and maintain alerts that give teams the signal they need without the noise they don’t.
• Build and refine synthetic probes for production and pre-production environments.
• Develop dashboards that give internal teams and Strategic Account Management meaningful, actionable visibility into platform health.
• Identify gaps in observability posture and propose solutions.
• Develop and maintain automation runbooks to reduce manual toil.
• Contribute to the CI/CD pipeline for operational automation.
• Continuously evolve AI-assisted workflows as tooling and practices mature — not as a project, but as an ongoing practice.
• Produce monthly operational reports and platform availability metrics used by Strategic Account Management.
• Track and update KPIs, SLA metrics, and compliance evidence (SOC 2).
• Manage vendor action items including certificate renewals and compliance requirements, and communicate status clearly.
• Share operational context and close feedback loops across teams, keeping the connection between monitoring, application support, and stakeholder communication tight.
• Investigate failure patterns — SQL errors, API degradations, service disruptions — and document findings thoroughly.
• Map dependencies when onboarding new systems to the NOC.
• Stay ahead of technology changes affecting the stack and flag risks proactively.

Senior Analyst, NOC

Salesforce Developer

• Extensive Salesforce, Apex, and Flows
• Drive the execution and delivery of features by collaborating with many cross functional teams, architects, product owners, and developers.
• Extensive Salesforce, Apex, and Flows
• Experience with short release cycles, feature toggle implementations, and continuous integration.
• Experience with a microservice architecture and platform-based development.
• Responsible for development process improvement and removing impediments.
• Contributes to development tasks such as coding and feature verifications to assist teams with release commitments.
• Coaching and mentoring leads through technical and nontechnical challenges.