AssistRx

Data Engineer

• Design, build, and optimize Snowflake-centric data architectures to support enterprise analytics, reporting, and operational use cases
• Own dbt transformation layers, including model design, testing, documentation, and deployment best practices
• Implement scalable data modeling patterns (star schemas, data vault, dimensional models) aligned to business needs
• Develop and maintain reliable data pipelines integrating sources such as Salesforce, application databases, and external client data
• Ensure data quality through validation, testing, monitoring, and observability frameworks
• Optimize Snowflake performance and cost through query tuning, warehouse design, and efficient data modeling
• Partner closely with Analytics, BI, Product, and Engineering teams to deliver trusted, analytics-ready datasets
• Contribute to architectural standards, code reviews, and best practices across the CDP team
• Document data flows, models, and platform decisions to support long-term scalability and knowledge sharing
• Ensure data pipelines and models meet PHI / PII / HIPAA compliance requirements
• Support secure access patterns, role-based permissions, and data governance controls

Senior Data Engineer – Cloud Data Platform, Snowflake, dbt

Solutions Engineer

• Own end-to-end solution architecture across client-facing implementations and shared platform capabilities.
• Translate business, regulatory (HIPAA), and customer requirements into clear, actionable architecture designs.
• Create and maintain architecture artifacts including: System and component diagrams, Data flows and integration patterns, API contracts, Architecture Decision Records (ADRs).
• Define and enforce non-functional requirements (scalability, performance, availability, security, operability, maintainability).
• Guide architectural evolution from modular systems toward well-bounded microservices where appropriate.
• Define and govern HTTP-based API standards (REST design, versioning, error handling, backward compatibility).
• Lead contract-first API development using OpenAPI / Swagger.
• Architect and govern Azure API Management (APIM): Authentication & authorization, Rate limiting, caching, and monitoring.
• Design secure and reliable SFTP integrations, including encryption, validation, reconciliation, and failure recovery.
• Ensure integration patterns are resilient, observable, and auditable.
• Assess current architecture and identify scalability, reliability, and compliance gaps.
• Partner with engineering leadership to reduce technical debt without halting delivery.
• Establish architectural guardrails and reference implementations that enable teams to move fast safely.
• Serve as the architectural discipline lead across product and client delivery teams.
• Facilitate architecture reviews and guide technical decision-making.
• Participate in intake, estimation, and planning to assess risk, scope, and architectural impact.
• Represent architecture in CAB, release planning, and executive discussions, clearly communicating tradeoffs and implications.
• Contribute directly through: Prototyping, Complex problem solving, Performance tuning, Architectural validation.

Software Solutions Architect – HealthTech

Accounts Receivable

• Prepare and reconcile daily bank deposits, ensuring accuracy and proper documentation
• Apply customer payments to outstanding invoices in a timely and accurate manner
• Maintain and actively manage Accounts Receivable aging, identifying past-due balances and discrepancies
• Support collections efforts through customer correspondence and follow-ups as directed
• Prepare, issue, and reconcile customer invoices, including complex, multi-level billing arrangements
• Work with purchase orders (POs), ensuring billing aligns with contracted amounts and remaining balances
• Review contracts to ensure billing accuracy across varying pricing models and service levels
• Maintain complete and organized billing and AR documentation
• Reconcile customer accounts and resolve billing discrepancies
• Retrieve and review credit reports; assist with customer credit evaluations as needed
• Support Account Management by providing detailed invoicing, payment status, and AR reporting
• Assist with client forecasts and accruals, ensuring revenue and receivables are accurately represented
• Collaborate closely with Finance, Sales, Account Management, and Operations teams
• Assist with AR-related projects and process improvements
• Ensure compliance with internal controls and accounting best practices
• Perform other duties as assigned by management

Account Receivable

Business Intelligence Analyst

• Deliver weekly, monthly, and quarterly reporting packages for Executive Leadership, FP&A, and Operations
• Maintain and enhance core KPI dashboards covering revenue, margin, volumes, labor, utilization, churn, and client performance
• Ensure data accuracy and consistency by reconciling results across financial systems, operational platforms, and data warehouses
• Support budgeting, forecasting, and long-range planning by providing clean, auditable reporting inputs
• Translate ambiguous business questions into clear, structured analyses and actionable reporting
• Identify trends, variances, and anomalies, proactively surfacing risks and performance opportunities
• Partner with FP&A and operational leaders to define new metrics and continuously improve insight quality
• Develop scalable data models that support repeatable and self-service analytics
• Reduce manual effort by automating reporting through BI tools, scripting, and improved data pipelines
• Improve data integrity through validation rules, controls, documentation, and metric governance
• Own metric definitions, calculation logic, and data lineage to ensure reporting consistency across the organization

BI Reporting Analyst

Analyst

• Monitor live call queues, intraday performance, and staffing thresholds to ensure **SLA and service-level adherence**
• Proactively identify staffing gaps and **recommend real-time resource reallocation**
• Administer volume contingency and surge plans as needed
• Perform historical and intraday analysis to identify **trends, patterns, and root-cause drivers** of forecast variance
• Develop, maintain, and deliver **dashboards, leadership reports, and real-time operational views**
• Create staffing models based on call arrival patterns, workload assumptions, and productivity metrics
• Partner with leadership to model the **impact of staffing changes on performance outcomes**
• Serve as a **subject matter expert** for Workforce Management (WFM/WFO) platforms, including:
• - Configuration, scheduling logic, algorithms, workgroups, skills, and workflows
• - Multi-system reporting across telephony, CRM, and HR platforms
• Maintain integrations with external systems (e.g., ADP, JIRA, New Leaf, CRM tools)
• Ensure consistent processes and optimal utilization of WFM tools
• Evaluate operational processes and recommend improvements to increase efficiency and scalability
• Lead or support workforce-related initiatives and projects aligned with business goals
• Communicate findings, insights, and recommendations clearly to cross-functional stakeholders

WFM Analyst

Manager

• Drive the execution of PV compliance activities to meet global regulatory requirements (DEA, State Board of Pharmacy, URAC and ACHC, OIG, etc.) and industry standards, with a focus on operational integration with Quality Assurance and Patient Solutions.
• Partner closely with Quality Assurance and Operations to develop, implement, and manage PV compliance frameworks, including SOPs, processes, and systems for program drug safety reporting.
• Work directly with cross-functional teams, including Patient Solutions, Pharmacy, Regulatory Affairs, and Clinical, to facilitate an integrated and patient-centered approach to PV compliance.
• Ensure PV systems are audit-ready, including preparing for and supporting regulatory authority inspections.
• Conduct regular assessments of PV risk management, identify and address compliance gaps, and recommend improvements in collaboration with QA and Patient Solutions.
• Monitor regulatory changes in PV and assess their impact on front-end operations, keeping stakeholders informed of updates and required actions.
• Oversee and assess quality performance of internal and external resources, regularly reporting to senior management.
• Support internal and external PV audits, including audits of business partners and service providers, ensuring findings are communicated and addressed.
• Contribute to the development and delivery of PV compliance training tailored to frontline and patient solutions teams.
• Facilitate the timely preparation and submission of regulatory filings related to PV, including safety reports and risk management plans.
• Assist in investigations of compliance breaches, implementing corrective and preventive actions (CAPAs) as needed.
• Actively engage in continuous improvement initiatives to enhance PV processes and ensure quality integration across all frontline operations.
• Performs other related duties as assigned by management.

Manager, Pharmacovigilance

Human Resources

• Partner with operational and people leaders in high-volume, performance-driven environments to align HR strategy with business objectives
• Provide hands-on guidance for employee relations, performance management, attendance, conduct, and policy application at scale
• Lead and resolve complex employee relations issues, including investigations common in call center and production-style settings
• Coach leaders on managing large teams, improving engagement, reducing attrition, and driving accountability
• Analyze workforce trends such as attrition, attendance, performance distribution, and employee relations patterns to proactively mitigate risk
• Ensure compliance with employment laws and internal policies, partnering with Legal as needed
• Support workforce planning, organizational changes, and restructuring initiatives in a scaling operation
• Serve as a calm, credible advisor during high-pressure situations, escalations, and sensitive employee matters
• Collaborate with HR Centers of Excellence to deliver scalable solutions that support frontline and leadership populations
• Model sound judgment, consistency, and fairness in decision-making across large employee groups

Human Resources Business Partner

• Support and enhance the employee experience at critical moments in the employee lifecycle, including onboarding, development, performance management, accommodations, and offboarding.
• Serve as a primary point of contact for employee relations, providing guidance to employees and leaders on policies, practices, and workplace concerns.
• Conduct timely, objective, and thorough internal investigations related to employee concerns, including harassment, discrimination, retaliation, and accommodation requests; prepare accurate and well-documented findings.
• Promote compliance and best practices related to employment laws, company policies, and procedures through coaching, training, and clear communication.
• Administer and support benefits programs, performance processes, and HR systems to ensure accuracy, consistency, and a positive user experience.
• Act as an employee advocate, proactively identifying opportunities to improve engagement, communication, and workplace effectiveness.
• Recommend and help implement process improvements, policies, and tools that increase efficiency and support organizational growth.
• Support strategic HR initiatives and cross-functional projects aligned with business objectives.

Human Resources Generalist

QA Engineer

• Conduct a minimum of 8 quality reviews per associate per month. Monitor processes including call handing to ensure program KPIs and established quality guidelines are met.
• Auditing case records to ensure proper charting and interactions are documented appropriately against the established quality guidelines.
• Prepare quality score reports by associate, team and/or program for management review on a weekly and monthly basis.
• Identify service trends and collaborate with management to ensure and promote adherence to Patient Solutions and support guidelines within assigned areas.
• SME for all aspects of the program(s) to determine areas of concern as well as opportunities to streamline processes and eliminate errors.
• Upon notification of program enhancements, assist with developing associate training materials and participate in training sessions ensuring associates understand how the program enhancement will impact the quality review/score.
• Monitoring program AE’s and present findings to management for immediate review and reconciliation.
• Providing support to program team on periodic department audits.
• Additional responsibilities as needed based on department, program, and project requirements.

Quality Assurance Specialist

Project Manager

• Lead end-to-end client implementations of AssistRx SaaS solutions—from kickoff through go-live and stabilization
• Serve as the primary point of contact for pharmaceutical and specialty pharmacy clients during implementation
• Act as a trusted advisor, guiding clients through implementation strategy, timelines, risks, and best practices
• Translate complex business, clinical, and operational requirements into clear implementation plans and system configurations
• Partner closely with Product Management to balance AssistRx’s product roadmap with client needs and regulatory requirements
• Collaborate with Business Analysts to ensure requirements, user stories, workflows, integrations, and test plans accurately reflect client and program needs
• Coordinate across Engineering, QA, Product, Data, Sales, and Client Services teams to ensure timely and compliant delivery
• Proactively manage risks, issues, dependencies, and scope changes, especially in regulated healthcare environments
• Oversee project schedules, milestones, effort estimates, and defect prioritization
• Prepare and deliver executive-level project updates to internal leadership and client stakeholders
• Support client training, readiness planning, and go-live activities
• Ensure implementations align with healthcare compliance standards (HIPAA, data security, audit readiness, etc.)
• Contribute to PMO best practices, templates, and continuous process improvement

Project Manager – Pharmaceuticals

Accounting Manager

• Lead cross-functional process improvement initiatives across Accounting & Finance, with a focus on scalability, accuracy, and efficiency
• Assess current-state workflows (record-to-report, procure-to-pay, order-to-cash, reconciliations, close processes, etc.) and design optimized future-state solutions
• Identify automation, system enhancement, and digital transformation opportunities to reduce manual effort and operational risk
• Define, implement, and monitor KPIs and SLAs to improve pipeline reliability, close velocity, and operational performance
• Analyze process data to identify trends, root causes, and improvement opportunities
• Develop standardized process documentation, controls, and governance models aligned with audit, compliance, and regulatory requirements
• Serve as a change champion—driving adoption through clear communication, training, and stakeholder engagement
• Facilitate workshops, working sessions, and training to embed a culture of continuous improvement
• Partner closely with Accounting leadership, Finance, IT, Compliance, and Operations to ensure alignment and execution
• Proactively identify risks associated with process changes and implement mitigation strategies
• Stay current on best practices, tools, and technologies in finance operations and process improvement
• Continuously evaluate and refine processes to support growth, audit readiness, and operational excellence

Manager, Accounting Operations – Improvement

• This role is responsible for reviewing data from all channels of communication specific to clients source data verification (SDV) / safety data exchange agreement (SDEA) requirements for any potential Adverse Events (AE), Product Quality Complaints (PQC), or Medical Inquiries (MI) to ensure that they have been correctly reported per requirements. Within this role, the SDV/SDEA Quality Assurance Team Lead serves customers by identifying, analyzing, and reporting on AE, PQC, and MI data received by AssistRx. The SDV/SDEA Quality Assurance Team Lead regularly supports department managers and directors to effectively maintain quality program operations and goals.
• **DUTIES AND RESPONSIBILITIES:**
• - Thoroughly review all forms of communication for client programs for any AE/PQC/MIs.
• - Review program specific CRM to ensure AE/PQC/MIs have been reported and have a Vendor ID (confirmation number) indicating that client teams were notified.
• - Prepare reports as required, indicating findings of SDV/SDEA investigations.
• - Identify reporting trends and collaborate with management to ensure and promote adherence to Patient Solutions and support guidelines within assigned areas.
• - Subject matter expert (SME) for all aspects of SDV/SDEA reporting requirements, across all programs.
• - Determine areas of concern as well as opportunities to streamline processes and eliminate errors.
• - Upon notification of program enhancements, assist with developing associate training materials and participate in training sessions, ensuring associates understand how the program enhancement will impact the quality review/score.
• - Monitor program AEs and present findings to management for immediate review and reconciliation.
• - Provide periodic departmental audit support to program teams and compliance partners.
• - Additional responsibilities as needed based on department, program, and project requirements.

Quality Assurance Specialist – SDV/SDEA

Director

• Responsible for defining, implementing, and continuously improving delivery methodologies, standards, tools, and enablement practices.
• Focuses on establishing consistency, scalability, and quality across project execution.
• Enables Project Managers, Business Analysts, Strategic Account Managers, and IT delivery leaders through best practices, governance, training, and coaching.
• Operates in a fast-paced, dynamic environment requiring close collaboration across functional and leadership levels.

Director, Project Methodology – Delivery Enablement

• Conduct research on electronic sources, such as databases or repositories, for formulary status and prior authorization requirements for all drugs.
• Test system modifications to prepare for implementation while documenting software defects, and report findings to software developers and/or other involved departments.
• Participate in product design reviews to provide input on functional requirements, product designs, processes, or potential problems.
• Apply basic clinical knowledge to association of prior authorization forms.
• Create cohesive question sets using specific questions provided by the payer.
• Create cohesive question sets using specific information provided by clinical staff.
• Create workflows in proprietary systems.
• Comply with privacy and security standards, and applicable data and security requirements.

Product Support – QA Specialist

Account Manager

• Serve as the primary strategic partner for assigned pharmaceutical manufacturer accounts, ensuring alignment between client objectives and AssistRx solutions.
• Build and maintain executive-level relationships with pharmaceutical brand teams, HUB leadership, and specialty pharmacy partners.
• Proactively identify growth opportunities, solution expansion, and risk mitigation strategies across the client portfolio.
• Lead client business reviews, performance discussions, and strategic planning sessions using data-driven insights.
• Own and manage key account KPIs, including revenue retention and expansion forecasting, account profitability, and resource optimization.
• Analyze operational and financial data to identify trends, risks, and opportunities for improvement.
• Partner cross-functionally with Operations, Product, Technology, Finance, and Compliance teams to resolve complex client issues and escalations.
• Directly manage and develop a team of 5–6 Strategic Account Managers.
• Set clear performance expectations, coach team members, and drive accountability to KPIs and service standards.
• Foster a collaborative, solutions-oriented team culture focused on client success and continuous improvement.
• Champion new ideas, process improvements, and innovative approaches to enhance client experience and operational efficiency.