AssistRx

Business Analyst

• The Manager, Business Analysts is responsible for leading/managing a team of Business Analysts and/or Senior Business Analysts, to enable the delivery of technology solutions that deliver the intended business value.
• Our Business Analyst team works on a variety of projects, both internal, product improvement and client implementations.
• Our Business Analyst Team works directly with Project Management, Development, Quality Assurance, Operations, Account Management and our Clients to deliver with success.
• Our Manager of Business Analysts but thrive in a fast-paced work environment, have a solid understanding of software development lifecycle (agile and waterfall), and enjoy managing multiple projects and tasks.
• This is a technical leadership position with accountability for quality, motivation and mentorship.

Manager, Business Analysts

• Review and validate enterprise data to ensure completeness, accuracy, and alignment with defined data standards.
• Identify, investigate, and resolve data quality issues including duplicates, inconsistencies, and missing or invalid values.
• Collaborate with business users and data analysts to refine data requirements and enforce data standards.
• Participate in data quality reviews and assist with implementing corrective and preventative actions.
• Manage stewardship workflows for data quality exceptions, including tasks related to matching, merging, or enrichment.
• Support onboarding and validation of new data sources across transactional and reference systems.
• Partner with data governance council to maintain and enforce policies related to data access, lineage, classification, and quality.
• Document business metadata, data definitions, and stewardship procedures.
• Assist with data profiling and root cause analysis across operational and analytical datasets.
• Use tools such as Excel, SQL, and MDM or data quality platforms (e.g., Reltio) to monitor and manage data quality.
• Provide support for data audits, regulatory reporting, or operational processes dependent on high-quality data.
• Communicate with cross-functional stakeholders to resolve data issues and gather feedback.
• Stay current on data governance and stewardship best practices, especially in regulated industries such as healthcare.
• Perform other related duties as assigned by management.

Data Steward

Backend Engineer

• Drive the execution and delivery of features by collaborating with many cross functional teams, architects, product owners, and developers.
• Experience with short release cycles, feature toggle implementations, and continuous integration.
• Experience with a microservice architecture and platform-based development.
• Responsible for development process improvement and removing impediments.
• Contributes to development tasks such as coding and feature verifications to assist teams with release commitments.
• Coaching and mentoring leads through technical and nontechnical challenges.

Tech Lead – .Net, Angular

Frontend Engineer

• Drive the execution and delivery of features by collaborating with many cross functional teams, architects, product owners, and developers.
• Experience with a microservice architecture and platform-based development.

Software Developer, Angular – Full Stack

Account Manager

• **Client Strategy & Relationship Leadership**
• - Serve as the primary strategic partner for assigned pharmaceutical manufacturer accounts, ensuring alignment between client objectives and AssistRx solutions.
• - Build and maintain executive-level relationships with pharmaceutical brand teams, HUB leadership, and specialty pharmacy partners.
• - Proactively identify growth opportunities, solution expansion, and risk mitigation strategies across the client portfolio.
• - Lead client business reviews, performance discussions, and strategic planning sessions using data-driven insights.
• **Operational & Financial Performance**
• - Own and manage key account KPIs, including:
• - Revenue retention and expansion forecasting
• - Account profitability and resource optimization
• - Accounts receivable performance and issue resolution
• - Analyze operational and financial data to identify trends, risks, and opportunities for improvement.
• - Partner cross-functionally with Operations, Product, Technology, Finance, and Compliance teams to resolve complex client issues and escalations.
• **Team Leadership & Development**
• - Directly manage and develop a team of **5–6 Strategic Account Managers**.
• - Set clear performance expectations, coach team members, and drive accountability to KPIs and service standards.
• - Lead hiring, onboarding, training, performance evaluations, and career development for direct reports.
• - Foster a collaborative, solutions-oriented team culture focused on client success and continuous improvement.
• **Innovation & Continuous Improvement**
• - Champion new ideas, process improvements, and innovative approaches to enhance client experience and operational efficiency.
• - Translate client feedback and market insights into actionable recommendations for internal teams.
• - Thrive in a fast-paced, high-growth environment while balancing multiple priorities and stakeholders.

Manager, Strategic Account Manager – Pharma Client

Customer Success Manager

• - Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and building deep relationships with AssistRx customers.

Director, Customer Success

Accountant

• Lead preparation and review of complex journal entries and reconciliations
• Own assigned general ledger accounts (accruals, prepaids, fixed assets, revenue, payroll, etc.)
• Ensure timely and accurate month-end, quarter-end, and year-end close
• Support preparation of GAAP-compliant financial statements
• Perform flux analysis and explain month-over-month variances
• Research and document accounting positions under US GAAP
• Assist with implementation of new accounting standards
• Support revenue recognition analysis (ASC 606 exposure preferred)
• Partner with external auditors during annual audits and interim reviews
• Maintain compliance with internal controls and accounting policies
• Oversee fixed asset accounting and depreciation schedules
• Review AP, AR, and payroll entries to ensure accuracy and proper classification
• Support cash management and balance sheet integrity
• Assist with financial reporting packages for leadership and/or investors
• Strengthen and document internal controls over financial reporting
• Identify automation opportunities within ERP and reporting systems
• Improve reconciliation workflows and close timelines
• Contribute to the development and enhancement of accounting policies
• Collaborate with FP&A, Operations, HR, and Revenue teams
• Provide accounting insight to support operational decisions
• Support ad hoc reporting and special projects as assigned

Senior Accountant, CPA, CMA

Product Manager

• Define and execute the product vision and roadmap for PAP and Free Goods dispensing solutions
• Serve as a subject matter expert (SME) in patient access, with a focus on eligibility, enrollment, and fulfillment workflows
• Align product strategy with manufacturer brand goals, regulatory requirements, and patient affordability challenges
• Design and optimize workflows for:
• Patient eligibility & enrollment
• Income verification & documentation management
• Free drug ordering, dispensing, and replenishment
• Compliance tracking and audit readiness (GxP / GDP awareness)
• Partner with specialty pharmacies and distribution partners to improve fulfillment efficiency and patient time-to-therapy
• Collaborate with pharma clients, field teams, and operations to deeply understand PAP program structures, KPIs, and pain points
• Translate complex program requirements into scalable, configurable product solutions
• Monitor competitive landscape across hub providers, PAP vendors, and digital health platforms
• Partner with Engineering, UX, Data, Clinical, Compliance, and Operations to deliver high-impact solutions
• Ensure adherence to HIPAA, regulatory standards, and manufacturer-specific program requirements
• Drive alignment across stakeholders in a highly matrixed environment
• Own full lifecycle: discovery → requirements → build → launch → optimization
• Define KPIs such as: Time to therapy, PAP approval rates, Patient adherence, and Program utilization
• Use data to continuously improve product performance and patient outcomes
• Act as a trusted advisor to pharmaceutical clients
• Support implementations, workshops, and QBRs
• Translate product capabilities into clear business value and outcomes
• Lead Agile delivery: backlog prioritization, sprint planning, roadmap execution
• Write high-quality user stories, acceptance criteria, and business requirements
• Leverage tools such as Jira, Confluence, Aha!, Productboard

Product Manager – Pharmacy

Insurance

• Help patients get access to the medications and therapies they need.
• Work directly with healthcare providers & insurance plans/payers to gather information about a patient’s insurance and coverage.
• Support healthcare providers with questions regarding coding and billing, navigating complex reimbursement issues.
• Provide support for Prior Authorizations (PA) for an assigned caseload and assist with the appeals process to access medications.
• Ensure compliance with company requirements and defined standards.
• Conduct benefit investigations by making outbound calls to payers to verify patient insurance benefits.
• Document patient-specific benefits including coverage, cost share, and access/provider options.
• Identify coverage restrictions and expedite patient access where possible.
• Document and initiate the prior authorization process and claims appeals.
• Report reimbursement trends or delays to management.
• Act as a liaison for representatives, providers, and patients.

Insurance Verification Specialist – Specialty Pharmacy

• Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures; in a manner that provides the best level of service and quality
• Conduct benefit investigations for patients by making outbound phone call to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers
• Verify patient specific benefits and document specifics including coverage, cost share and access/provider options
• Identify any coverage restrictions and details on how to expedite patient access
• Document and initiate prior authorization process and claims appeals
• Report any reimbursement trends or delays in coverage to management
• Act as a liaison for field representatives, health care providers and patients

Engineer

• We are seeking a highly skilled Senior Patching Engineer to lead enterprise-wide patch and vulnerability remediation initiatives. This role is responsible for designing, implementing, and optimizing patch management strategies across servers, endpoints, cloud platforms, and critical infrastructure. The ideal candidate combines deep technical expertise with strong risk management and cross-functional collaboration skills.
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• **DUTIES AND RESPONSIBILITIES:**
• · Patch Management Strategy
• o Design, implement, and maintain enterprise patch management frameworks.
• o Develop policies, standards, and procedures aligned with security and compliance requirements.
• o Establish patch prioritization models based on risk, criticality, and business impact.
• · Vulnerability Remediation
• o Lead remediation efforts based on findings from vulnerability scanning tools.
• o Coordinate emergency patching for zero-day vulnerabilities and high-severity CVEs.
• o Provide risk-based recommendations to stakeholders and leadership.
• · Infrastructure & Systems Management
• o Manage patching across Windows, Linux, virtualized environments, and networking systems.
• o Administer enterprise patching tools such as SCCM/MECM, WSUS, Red Hat Satellite, Ansible, or equivalent.
• o Oversee patching in virtualized and cloud environments (AWS, Azure, GCP).
• o Ensure minimal downtime and service disruption through structured testing and deployment cycles.
• · Automation & Optimization
• o Develop and maintain automation scripts (PowerShell, Bash, Python) to streamline patch deployment.
• o Continuously improve patch compliance metrics and reporting dashboards.
• o Implement rollback and contingency strategies.
• · Compliance & Reporting
• o Ensure adherence to regulatory and industry standards (e.g., ISO 27001, NIST, HIPAA as applicable).
• o Prepare patch compliance reports for audits and executive leadership.
• o Track SLAs and KPIs for patch remediation timelines.
• · Collaboration & Leadership
• o Act as a technical lead and mentor for junior engineers.
• o Work closely with Security, Infrastructure, DevOps, and Application teams.
• o Participate in change management and CAB meetings.
• o Support incident response activities related to unpatched vulnerabilities.
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• **Preferred Certifications**
• · Microsoft Certified: Azure Administrator or equivalent
• · Red Hat Certified Engineer (RHCE)
• · CompTIA Security+ / CySA+
• · CISSP
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• **Key Competencies**
• · Strong analytical and problem-solving skills
• · Risk-based decision-making ability
• · Excellent documentation and reporting skills
• · Strong communication and stakeholder management
• · Ability to work under pressure during critical security events
• · Detail-oriented with strong organizational skills
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• **What Success Looks Like**
• · 95%+ patch compliance within defined SLA windows
• · Reduced critical vulnerability exposure across the enterprise
• · Automated, scalable, and audit-ready patching processes
• · High stakeholder satisfaction and minimal service disruption

Senior Patching Engineer

• Help patients get access to the medications and therapies that they need
• Work directly with healthcare providers & insurance plans/payers to gather information about a patient’s insurance and coverage
• Support healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues
• Provide support for Prior Authorizations (PA) for an assigned caseload
• Document and initiate prior authorization process and claims appeals
• Conduct benefit investigations for patients by making outbound calls to payers
• Verify patient specific benefits and document specifics including coverage, cost share and access/provider options
• Identify any coverage restrictions and details on how to expedite patient access

Insurance Verification Specialist

Data Analyst

• The Data Insight Analyst is responsible for acquiring, managing and analyzing data that will be presented to internal teams, clients and partners.
• **DUTIES AND RESPONSIBILITIES:**
• - Developing reports and analytics using data from data warehouse and Salesforce using Excel, SQL, Tableau, and other reporting/analytics tools.
• - Provide consultative insights:
• - Analyze data to identify patterns and trends over time
• - Compare data from different categories to identify relationships or correlations
• - Applying statistical analysis to identify patterns and relationships in the data
• - Provide context and explanations for the data by using visualizations and narrative descriptions
• - Identify outliers or anomalies in the data and investigate their causes.
• - Review and QA data/report before it is provided to the client (internal/external).
• - Communicates directly with customer on data needs and key deadlines.
• - Researches and identifies data quality issues.
• - Manage ongoing, incoming partner requests and questions regarding data specifications.
• - Configures mapping tools to support translation from source data to desired format. Includes testing of tool and providing clear documentation to internal resources and customer.
• - Act as resident expert for data requirements/specifications internally and for the client as needed.
• - Remain informed and up to speed with ongoing changes and evolution of assigned program data specs.
• - Lead client/partner web-based trainings regarding data specifications and requirements.

Data Analyst – SQL, Excel, Tableau/Power BI, Salesforce

• Developing reports and analytics using data from data warehouse and Salesforce using Excel, SQL, Tableau, and other reporting/analytics tools.
• Provide consultative insights:
• Analyze data to identify patterns and trends over time
• Compare data from different categories to identify relationships or correlations
• Applying statistical analysis to identify patterns and relationships in the data
• Provide context and explanations for the data by using visualizations and narrative descriptions
• Identify outliers or anomalies in the data and investigate their causes.
• Review and QA data/report before it is provided to the client (internal/external).
• Communicates directly with customer on data needs and key deadlines.
• Researches and identifies data quality issues.
• Manage ongoing, incoming partner requests and questions regarding data specifications.
• Configures mapping tools to support translation from source data to desired format. Includes testing of tool and providing clear documentation to internal resources and customer.
• Act as resident expert for data requirements/specifications internally and for the client as needed.
• Remain informed and up to speed with ongoing changes and evolution of assigned program data specs.
• Lead client/partner web-based trainings regarding data specifications and requirements.

Data Insights Analyst

Financial Planning and Analysis

• Build and maintain dynamic, multi-scenario financial models to evaluate new initiatives, pricing strategies, product expansion opportunities, and value creation initiatives.
• Lead ROI analysis and capital allocation recommendations for strategic investments, new offerings, and operational improvements.
• Partner with executives to quantify strategic options and define the financial implications of key decisions.
• Develop and maintain KPI frameworks, dashboards, and portfolio-like performance reporting across service lines.
• Identify operational levers that drive margin expansion, throughput gains, and long-term EBITDA growth.
• Provide recurring performance insights to leadership and partner teams to drive accountability and execution.
• Craft high-quality materials for board meetings, investor discussions, and executive leadership sessions.
• Distill complex analysis into clear, strategic recommendations to influence senior decision-makers.
• Support CEO, CFO, and SVP-level requests with rapid analyses and strategic insights.
• Collaborate with Operations, Product, Sales, Data, and Commercial teams to ensure alignment between financial goals and execution plans.
• Serve as a strategic finance thought partner to business leaders in evaluating performance and scaling opportunities.
• Mentor junior team members, raising the bar on analysis, modeling, and strategic rigor.

Manager, Business Analysts

Data Steward

Tech Lead – .Net, Angular

Software Developer, Angular – Full Stack

Manager, Strategic Account Manager – Pharma Client

Director, Customer Success

Senior Accountant, CPA, CMA

Product Manager – Pharmacy

Insurance Verification Specialist – Specialty Pharmacy

Insurance Verification Specialist – Specialty Pharmacy

Senior Patching Engineer

Insurance Verification Specialist

Data Analyst – SQL, Excel, Tableau/Power BI, Salesforce

Data Insights Analyst

Manager, Strategic Finance – Investments, Private Equity