Call Center Registered Nurse

AssistRx

Call Center Registered Nurse providing clinical support for patients and education on self-injection techniques. Engaging with healthcare providers and documenting all interactions effectively.

Posted 7/9/2026full-timeOverland Park • Kansas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The purpose of the Call Center Registered Nurse is to provide and document clinical call center services for patients. The role will also provide education and support to patients related to the product and the self-injection technique for the product. The Call Center Registered Nurse will follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements. Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label.
- Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
- Receive inbound phone calls and make outbound phone calls to patients
- Support patients through injection training and education by setting proper expectations of treatment
- Provide education and training to healthcare providers if designated by the program
- Document all inbound and outbound calls and other activities within the program database
- Other tasks as necessary

Requirements

What you’ll need

**Education required:**
· Registered Nurse (BSN or RN); valid nursing license in Kansas
**Education preferred:**
· BSN
**Years of experience required:**
· 2 years nursing experience combined with at least 3 years of other clinical experience.
**Specific type of experience required:**
· Computer literacy and good keyboard skills
· Knowledge of Microsoft Word Products a plus
· Case Management experience
· Care Coordination experience

Benefits

Comp & perks

- Competitive pay structure,
- Matching 401(k) with immediate vesting,
- Medical, dental, vision, life, & short-term disability insurance,

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Hard Skills & Tools

Clinical Call Center ServicesSelf-Administration Technique EducationDocumentation SkillsComputer LiteracyKeyboard Skills

Soft Skills

Communication SkillsPatient Support

Certifications

Valid Nursing License in Kansas