Director of Account Management – Sports
NBCUniversal
Strategic Account Manager, Pharma client
AssistRx
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Cultivate and maintain AssistRx’s relationship with Pharmaceutical manufacturing partners
- Work with pharmaceutical executives (Associate Director and above) to ensure maximum value from iAssist
- Present new ideas and innovations to clients; upsell and enhance products and services
- Serve as liaison between Pharmaceutical Brand Teams and internal AssistRx stakeholders
- Develop client relationships through regular meetings and conference calls to review service quality
- Work with Client Services to solve complex support issues
- Manage delivery of agreed-upon services to achieve high client satisfaction and trust
- Determine effective methods of problem resolution using internal resources when necessary
- Serve as primary point of contact for sales and service
- Participate in client quarterly reviews and attend annual Plan Of Action meetings; travel as needed
- Plan milestones, track progress, and keep stakeholders informed
Requirements
- Ability to effectively express ideas and thoughts verbally and in written form
- Exhibits good listening skills and comprehension
- Effectively keeps others adequately informed by presenting information to everyone involved
- Ability to define problems, collect data, establish facts and draw valid conclusions
- Bachelor's degree (B. A.) from four-year college or university or equivalent experience
- Minimum three years of experience working in a customer support and/or sales capacity role
- Experience working for or in Pharma
- Experience working with Pharmaceutical Brand Teams is essential
- Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired
- Technical skills a must
