Client Relationship Manager – Banking & Investments
Bank of America
Senior Strategic Account Manager
AssistRx
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Cultivate and maintain AssistRx’s relationship with Pharmaceutical manufacturing partners.
- Work with pharmaceutical executives (Associate Director and above) to ensure they receive maximum value from iAssist’s features and services.
- Present new ideas and innovations to clients to upsell and enhance products; act as liaison between Pharmaceutical Brand Teams and AssistRx stakeholders.
- Form strategic partnerships by understanding clients' business goals, technical challenges and infrastructure.
- Establish and maintain a role as advisor to clients and colleagues.
- Research high-level solutions for clients and manage delivery of recommended services to achieve client satisfaction.
- Develop client relationships via regular meetings/conference calls to review service quality and benefits.
- Work with Client Services to solve complex support issues and determine effective problem resolution methods.
- Serve as primary point of contact for sales and service; participate in client quarterly reviews and annual Plan Of Action meetings.
- Plan milestones, track progress, and keep stakeholders adequately informed.
Requirements
- Ability to effectively express ideas and thoughts verbally and in written form.
- Exhibits good listening skills and comprehension.
- Effectively keeps others adequately informed by presenting information to everyone involved.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Bachelor's degree (B. A.) from four-year college or university or equivalent experience.
- Minimum three years of experience working in a customer support and/or sales capacity role.
- Experience working for or in Pharma.
- Experience working with Pharmaceutical Brand Teams is essential.
- Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired.
- Technical skills a must
