AssistRx

Operations

• Assist Pharmaceutical Clients by planning and implementing program strategy and operations
• Improving systems and processes, and managing staff
• Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing, and completing action plans.
• Establish, monitor, analyze and report on KPI’s related to effective patient access processes and initiatives as required by Client contract and Statement of Work
• Screening candidates, hires, leads, and develops departmental associates by communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, enforcing policies and procedures.
• Works in partnership with the training department to create meaningful and measurable educational training curriculum.
• Accomplish organizational goals by accepting ownership of accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Handles escalated calls, complaints, questions, and queries as necessary
• Collaborates with call center management staff to execute programs to facilitate conversion, compliance, and adherence
• Prepares agenda items and content for client meetings and quarterly reviews
• Additional responsibilities as needed based on department and program requirements

Operations Manager – Client Management, Specialty Pharmacy

• - Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing, and completing action plans.
• - Establish, monitor, analyze and report on KPI’s related to effective patient access processes and initiatives as required by Client contract and Statement of Work
• - Screening candidates, hires, leads, and develops departmental associates by communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, enforcing policies and procedures.
• - Works in partnership with the training department to create meaningful and measurable educational training curriculum, responsible for oversight and delivery of “on the spot training as needed”
• - Maintains professional atmosphere among team members, respectful and transparent
• - Accomplish organizational goals by accepting ownership of accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• - Handles escalated calls, complaints, questions, and queries as necessary
• - Collaborates with call center management staff to execute programs to facilitate conversion, compliance, and adherence
• - Prepares agenda items and content for client meetings and quarterly reviews
• - Additional responsibilities as needed based on department and program requirements

QA Engineer

• Conduct comprehensive research using electronic sources, such as databases and online repositories, to identify and validate prior authorization (PA) forms for all relevant products.
• Build and maintain digital assets, including electronic prior authorization (ePA) forms and various correspondence materials, using internal proprietary systems.
• Test system modifications and new functionality to ensure accuracy and readiness for implementation; document and report software defects to developers or relevant departments.
• Participate in product design and development discussions, providing detailed input on functional requirements, usability, and potential risk areas.
• Analyze payer-provided content to create cohesive and compliant question sets, ensuring alignment with clinical and regulatory standards.
• Utilize basic clinical knowledge to correctly associate PA forms with appropriate products, therapeutic areas, and use cases.
• Create, edit, and maintain PDFs using Adobe Acrobat DC Pro to ensure proper formatting, accessibility, and compliance.
• Adhere to all applicable data privacy, security, and compliance standards, including HIPAA and internal data governance policies.
• Work independently to manage assigned tasks, meet deadlines, and maintain a high standard of quality across all deliverables.
• Support continuous improvement initiatives by identifying opportunities for increased efficiency, accuracy, and automation in form development and quality assurance processes.

Product Support – QA Specialist

Sales

• Developing reports and analytics using data from data warehouse and Salesforce using Excel, SQL, Tableau, and other reporting/analytics tools.
• Provide consultative insights:
• Analyze data to identify patterns and trends over time
• Compare data from different categories to identify relationships or correlations
• Applying statistical analysis to identify patterns and relationships in the data
• Provide context and explanations for the data by using visualizations and narrative descriptions
• Identify outliers or anomalies in the data and investigate their causes.
• Review and QA data/report before it is provided to the client (internal/external).
• Communicates directly with customer on data needs and key deadlines.
• Researches and identifies data quality issues.
• Manage ongoing, incoming partner requests and questions regarding data specifications.
• Configures mapping tools to support translation from source data to desired format. Includes testing of tool and providing clear documentation to internal resources and customer.
• Act as resident expert for data requirements/specifications internally and for the client as needed.
• Remain informed and up to speed with ongoing changes and evolution of assigned program data specs.
• Lead client/partner web-based trainings regarding data specifications and requirements.

Data Insight Analyst – SQL, Excel, Tableau/Power BI, Salesforce

Architect

• Responsible for designing, implementing, and governing AssistRx’s enterprise-wide compensation framework.
• Build and maintain the job architecture, job codes, pay bands, and compensation models that ensure internal equity, external competitiveness, and compliance across all business units.
• Partner closely with Talent Acquisition, HRIS, Finance, and business leaders to ensure compensation programs support organizational growth, operational consistency, and workforce planning.
• Ensure that compensation decisions are data-driven, scalable, and aligned with AssistRx’s talent strategy and financial governance protocols.

Compensation Architect

Human Resources

• Conducts weekly meetings with respective business units.
• Consults with line management, providing HR guidance when appropriate.
• Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Provides HR policy guidance and interpretation.
• Provides guidance and input on business unit restructures, workforce planning and succession planning.
• Identifies training needs for business units and individual executive coaching needs.
• Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
• Performs other related duties as assigned.

Human Resources Business Partner – HRBP

Administration

• Administers daily benefits processing, including new enrollments, status changes, and terminations in HRIS and vendor systems.
• Supports administration of employee benefit programs including medical, dental, vision, life insurance, disability, HSA/FSA, COBRA, and 401(k).
• Coordinates and administers employee leave of absence programs, including FMLA, workers’ compensation, ADA accommodations, and other applicable leaves.
• Tracks leave cases, maintains accurate records, and ensures timely communication with employees, managers, and third-party administrators.
• Assists in ensuring compliance with federal, state, and local regulations related to benefits and leave administration.
• Responds to employee inquiries regarding benefits and leave policies, escalating complex issues to the Benefits Manager as needed.
• Prepares and processes required documentation, including enrollment forms, leave notices, certifications, and return-to-work documentation.
• Maintains and updates benefit and leave administration procedures and documentation.
• Assists with benefits orientation for new hires and open enrollment activities.
• Coordinates with benefits vendors and third-party administrators to resolve routine issues and ensure accurate data exchange.
• Audits benefits and leave data for accuracy and assists with reconciliation of billing and premium reports.
• Supports preparation of compliance filings and documentation (e.g., 1095-C forms, leave reporting).
• Generates standard reports related to benefits and leave activity for internal use.
• Maintains confidentiality of employee records and sensitive information.
• Performs other HR-related duties as assigned.

Benefits & Leave Management Administrator

Business Analyst

• Collaborate with design team responsible for user experience and user interface.
• Champion a user‐centered design process throughout the organization.
• Assist with planning and conducting user focus groups.
• Develop and continuously improve usability test criteria to guide product acceptance.
• Create market and product documentation that accurately reflects user needs and is clearly defined for Development and QA teams (i.e. business requirements, user stories, wireframes, functional specifications, test plans, etc.)
• Create clear and easy to follow user guides for clients and end-users.
• Share knowledge and organize training for team members.
• Work with product manager to manage potential integration partnerships with external applications.
• Take initiative in tracking, anticipating, and proposing likely industry developments for the organization to stay ahead of customer needs and requirements.
• Facilitate communications throughout the product development lifecycle to all teams.
• Initiate and lead interactions among other teams within AssistRx to ensure coordination of development, marketing, and support activities for our products.

Product Business Analyst

Program Manager

Program Manager – Specialty Pharmacy

Vice President

• The Vice President, Patient Solutions is a senior executive leader responsible for the performance, scalability, and strategic growth of AssistRx’s Patient Solutions organization, including all client programs, operational delivery, and revenue-generating services.
• This role owns the end-to-end program execution, client satisfaction, and operational excellence, ensuring that AssistRx delivers high-quality, compliant, and efficient patient support services across pharmaceutical manufacturer partnerships.
• The VP will partner cross-functionally with Technology, Talent Acquisition, Finance, Compliance, and Client Success to drive innovation, optimize delivery models, and scale operations to meet increasing client demand.
• This leader is accountable for P&L performance, program KPIs, workforce strategy, and patient outcomes, while building a high-performing leadership bench across Patient Solutions.

Vice President – Patient Solutions

Technical Writer

• Manage, mentor, and train a team of documentation professionals.
• Develop, implement, and maintain standards for documentation format, style, and quality control
• Understand and help translate the mapping of business processes, procedures, and workflows, ensuring accuracy through collaboration with Subject Matter Experts (SMEs).
• Implement and manage a centralized document control system/repository to ensure accuracy and easy retrieval.
• Ensure all documentation adheres to regulatory, legal, and company-specific standards.
• Monitor KPIs related to documentation accuracy, timeliness, and team productivity.

Manager, Process Documentation, Technical Writing Certification

Business Intelligence Developer

• Develop and maintain data view, models, and tables using dbt
• Develop and maintain data visualizations and reports using Tableau or SSRS
• Collaborate with data architects to define and maintain the overall data architecture for the BI environment
• Optimize dashboard performance by reducing load times and improving responsiveness through efficient data source connections and visual design
• Follow the SDLC process in development and utilize proper naming standards
• Works cross-functionally to assist in creating data feeds according to defined specifications
• Peer review reports and logic for validity
• Work with subject matter experts to understand the needs of both internal and external customers
• Fields ongoing, incoming requests, and questions regarding data specifications
• Performs other related duties as assigned by management.

Operations Manager – Client Management, Specialty Pharmacy

Operations Manager – Client Management, Specialty Pharmacy

Product Support – QA Specialist

Data Insight Analyst – SQL, Excel, Tableau/Power BI, Salesforce

Compensation Architect

Human Resources Business Partner – HRBP

Benefits & Leave Management Administrator

Product Business Analyst

Program Manager – Specialty Pharmacy

Vice President – Patient Solutions

Manager, Process Documentation, Technical Writing Certification

Senior Business Intelligence Developer