AssistRx

Human Resources

• Process employee lifecycle transactions, including hires, terminations, promotions, transfers, compensation changes, and other status updates in ADP.
• Maintain data accuracy and ensure compliance with organizational policies, audit requirements, and regulatory standards.
• Prepare, validate, and distribute recurring and ad‑hoc HR reports and data extracts.
• Support system upgrades, enhancements, and implementation activities, including testing and documentation.
• Troubleshoot HRIS issues, escalate technical problems, and collaborate with the Manager, HRIS & Reporting on solutions.
• Assist with onboarding and offboarding workflows to ensure a seamless employee experience.
• Conduct data audits and participate in data cleanup and process improvement initiatives.
• Provide end‑user support and training for HR and business partners on ADP functionality and best practices.

HRIS Specialist

Graphics Designer

• Support the development and execution of high-quality, on-brand visual materials that support Sales and Marketing initiatives across the organization
• Report to the Senior Graphic Designer
• Focus on **production-level design**, ensuring accuracy, visual consistency, and adherence to established brand standards
• Approximately **60% of this role supports Sales enablement initiatives**
• Format, design, and update **sales proposals, pitch decks, and presentation materials**
• Create and maintain **PowerPoint presentations and Microsoft Word documents** used in sales and client communications
• Apply approved brand standards to improve **layout, visual hierarchy, clarity, and readability**
• Customize existing templates and decks for **specific prospects, clients, and business use cases**
• Manage **multiple document versions and revisions**, ensuring accuracy and consistency
• Conduct **quality checks** on deliverables to reduce risk in customer-facing materials
• Collaborate with Sales and Marketing stakeholders to execute requests under **tight deadlines**
• Maintain organized template libraries and shared design assets to support efficient workflows
• Assist in the production and execution of marketing assets using established templates and brand systems
• All marketing design work completed under the **direction and guidance of the Senior Graphic Designer**

Junior Graphic Designer

Business Intelligence Analyst

• Partner with internal teams and external pharmaceutical clients to gather and document reporting requirements.
• Translate business needs into **clear user stories, technical requirements, and acceptance criteria**.
• Create and manage **JIRA tickets for development teams** to build reports and dashboards.
• Work with stakeholders to define reporting needs using **Salesforce data and operational program data**.
• Maintain familiarity with Salesforce objects, fields, and relationships to ensure accurate reporting requirements.
• Collaborate with developers to clarify requirements and answer data-related questions during report development.
• Validate report outputs to ensure **accuracy, consistency, and alignment with stakeholder expectations**.
• Investigate discrepancies when stakeholders report incorrect or unexpected numbers.
• Support **User Acceptance Testing (UAT)** and confirm reports meet requirements prior to release.
• Serve as a liaison between **operations, client services, product teams, and development teams**.
• Facilitate meetings to clarify reporting requirements and communicate priorities.
• Provide documentation, walkthroughs, and training for newly developed reports.
• Manage multiple reporting requests in an **Agile development environment**.
• Ensure documentation and requirements remain organized and accessible.
• Support ongoing improvements to reporting processes and documentation standards.

Salesforce Reporting Analyst – Pharma

Call Center Representative

• The purpose of the Call Center Registered Nurse is to provide and document clinical call center services for patients. The role will also provide education and support to patients related to the product and the self-injection technique for the product. The Call Center Registered Nurse will follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements. Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label.
• - Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
• - Receive inbound phone calls and make outbound phone calls to patients
• - Support patients through injection training and education by setting proper expectations of treatment
• - Provide education and training to healthcare providers if designated by the program
• - Document all inbound and outbound calls and other activities within the program database
• - Other tasks as necessary

Call Center Registered Nurse

Business Analyst

• - Effectively manage client communications and expectations.
• - Able to function as subject matter expert in order to collect complete and accurate business requirements from clients.
• - Work as a team player and leader in order to effectively coordinate across functional teams.
• - Collaborate with Product Management to balance product vision and voice of customer in order to recommend and deliver best-in-class solutions.
• - Develop documentation that accurately reflects client needs and is clearly defined for Development and QA teams (i.e. business requirements, user stories, wireframes, functional specifications, test plans, etc).
• - Create clear and easy to follow user guides for clients and end-users.
• - Share knowledge and organize training for team members.

Business Analyst, Healthcare

Accountant

• Lead preparation and review of complex journal entries and reconciliations
• Own assigned general ledger accounts (accruals, prepaids, fixed assets, revenue, payroll, etc.)
• Ensure timely and accurate month-end, quarter-end, and year-end close
• Support preparation of GAAP-compliant financial statements
• Perform flux analysis and explain month-over-month variances
• Research and document accounting positions under US GAAP
• Assist with implementation of new accounting standards
• Support revenue recognition analysis (ASC 606 exposure preferred)
• Partner with external auditors during annual audits and interim reviews
• Maintain compliance with internal controls and accounting policies
• Oversee fixed asset accounting and depreciation schedules
• Review AP, AR, and payroll entries to ensure accuracy and proper classification
• Support cash management and balance sheet integrity
• Assist with financial reporting packages for leadership and/or investors
• Strengthen and document internal controls over financial reporting
• Identify automation opportunities within ERP and reporting systems
• Improve reconciliation workflows and close timelines
• Contribute to the development and enhancement of accounting policies
• Collaborate with FP&A, Operations, HR, and Revenue teams
• Provide accounting insight to support operational decisions
• Support ad hoc reporting and special projects as assigned

Senior Corporate Accountant

Backend Engineer

• Lead engineering teams focused on Salesforce (Sales Cloud, Service Cloud, Experience Cloud) and .NET applications.
• Provide technical mentorship on Apex, Lightning Web Components (LWC), Flows, and .NET technologies (C#, ASP.NET Core, MVC, Web API).
• Oversee code reviews, enforce best practices, and manage technical debt across both platforms.
• Drive architectural standards, data model design, and compliance with Salesforce governor limits and .NET security best practices.
• Manage and optimize deployment processes using Gearset and Azure DevOps CI/CD pipelines.
• Champion Agile/Scrum methodologies through sprint planning, backlog refinement, and delivery metrics tracking.
• Collaborate closely with Product, QA, DevOps, and Data teams to ensure timely, high-quality releases.
• Partner with business stakeholders and external vendors to align technical solutions with strategic priorities.
• Oversee configuration, automation, and workflow optimization—including Salesforce Flows, Territory Management, Process Builder, and .NET-based integrations.
• Ensure proper documentation, testing, compliance, and release management across all enhancements.
• Coach, mentor, and develop engineering talent across Salesforce and .NET teams.
• Serve as a connection point between technical teams and business leaders, translating complex requirements into actionable solutions.
• Promote continuous improvement in engineering standards, automation, testing, and documentation.
• Contribute to long-term architectural planning with a focus on scalability, reliability, performance, and user experience.

Manager, Software Engineering – .NET, Salesforce

Learning and Development

• Oversee, design, & deliver Operations learning and development programs and offerings, including but not limited to, New-to-Program Orientation, Onboarding, Emerging Leader, Leadership Development, Mentorship, development of high-potentials, and training support for change initiatives.
• Responsibilities may include interviewing and hiring employees; planning, assigning, and directing work; appraising performance; praising and disciplining employees; addressing complaints and resolving problems; Carries out managerial responsibilities in accordance with the organization's policies and applicable laws.
• Create all curriculum to facilitate strategic training based on Operational goals.
• Optimize training processes for efficiency
• Manage end-to-end training delivery using training resources effectively
• Keep abreast of training trends, developments, and best practices
• Manage technologies required to develop, manage, and deliver training
• Select and manage resources, including working with both internal Operations employees, and external training department team members, to develop and deliver training effectively
• Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Displays original thinking and creativity; Meets challenges with resourcefulness;; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
• Focuses on solving conflict, not blaming; Maintains confidentiality; Listens without interruption; Keeps emotions under control; Remains open to others’ ideas and try new things.
• Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters Quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
• Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to Questions; Demonstrates group presentation skills; Participates in meetings.
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Priorities and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Looks for ways to improve and promote Quality; Demonstrates accuracy and thoroughness.
• Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analysis market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Utilizing SalesForce reporting, or provided reports, to understand gaps within the operation, and applying these to key training initiatives.

Operations Training Manager

Data Engineer

• Design, build, and optimize Snowflake-centric data architectures to support enterprise analytics, reporting, and operational use cases
• Own dbt transformation layers, including model design, testing, documentation, and deployment best practices
• Implement scalable data modeling patterns (star schemas, data vault, dimensional models) aligned to business needs
• Develop and maintain reliable data pipelines integrating sources such as Salesforce, application databases, and external client data
• Ensure data quality through validation, testing, monitoring, and observability frameworks
• Optimize Snowflake performance and cost through query tuning, warehouse design, and efficient data modeling
• Partner closely with Analytics, BI, Product, and Engineering teams to deliver trusted, analytics-ready datasets
• Contribute to architectural standards, code reviews, and best practices across the CDP team
• Document data flows, models, and platform decisions to support long-term scalability and knowledge sharing
• Ensure data pipelines and models meet PHI / PII / HIPAA compliance requirements
• Support secure access patterns, role-based permissions, and data governance controls

Senior Data Engineer – Cloud Data Platform, Snowflake, dbt

Solutions Engineer

• Own end-to-end solution architecture across client-facing implementations and shared platform capabilities.
• Translate business, regulatory (HIPAA), and customer requirements into clear, actionable architecture designs.
• Create and maintain architecture artifacts including: System and component diagrams, Data flows and integration patterns, API contracts, Architecture Decision Records (ADRs).
• Define and enforce non-functional requirements (scalability, performance, availability, security, operability, maintainability).
• Guide architectural evolution from modular systems toward well-bounded microservices where appropriate.
• Define and govern HTTP-based API standards (REST design, versioning, error handling, backward compatibility).
• Lead contract-first API development using OpenAPI / Swagger.
• Architect and govern Azure API Management (APIM): Authentication & authorization, Rate limiting, caching, and monitoring.
• Design secure and reliable SFTP integrations, including encryption, validation, reconciliation, and failure recovery.
• Ensure integration patterns are resilient, observable, and auditable.
• Assess current architecture and identify scalability, reliability, and compliance gaps.
• Partner with engineering leadership to reduce technical debt without halting delivery.
• Establish architectural guardrails and reference implementations that enable teams to move fast safely.
• Serve as the architectural discipline lead across product and client delivery teams.
• Facilitate architecture reviews and guide technical decision-making.
• Participate in intake, estimation, and planning to assess risk, scope, and architectural impact.
• Represent architecture in CAB, release planning, and executive discussions, clearly communicating tradeoffs and implications.
• Contribute directly through: Prototyping, Complex problem solving, Performance tuning, Architectural validation.

Software Solutions Architect – HealthTech

Accounts Receivable

• Prepare and reconcile daily bank deposits, ensuring accuracy and proper documentation
• Apply customer payments to outstanding invoices in a timely and accurate manner
• Maintain and actively manage Accounts Receivable aging, identifying past-due balances and discrepancies
• Support collections efforts through customer correspondence and follow-ups as directed
• Prepare, issue, and reconcile customer invoices, including complex, multi-level billing arrangements
• Work with purchase orders (POs), ensuring billing aligns with contracted amounts and remaining balances
• Review contracts to ensure billing accuracy across varying pricing models and service levels
• Maintain complete and organized billing and AR documentation
• Reconcile customer accounts and resolve billing discrepancies
• Retrieve and review credit reports; assist with customer credit evaluations as needed
• Support Account Management by providing detailed invoicing, payment status, and AR reporting
• Assist with client forecasts and accruals, ensuring revenue and receivables are accurately represented
• Collaborate closely with Finance, Sales, Account Management, and Operations teams
• Assist with AR-related projects and process improvements
• Ensure compliance with internal controls and accounting best practices
• Perform other duties as assigned by management

Account Receivable

• Deliver weekly, monthly, and quarterly reporting packages for Executive Leadership, FP&A, and Operations
• Maintain and enhance core KPI dashboards covering revenue, margin, volumes, labor, utilization, churn, and client performance
• Ensure data accuracy and consistency by reconciling results across financial systems, operational platforms, and data warehouses
• Support budgeting, forecasting, and long-range planning by providing clean, auditable reporting inputs
• Translate ambiguous business questions into clear, structured analyses and actionable reporting
• Identify trends, variances, and anomalies, proactively surfacing risks and performance opportunities
• Partner with FP&A and operational leaders to define new metrics and continuously improve insight quality
• Develop scalable data models that support repeatable and self-service analytics
• Reduce manual effort by automating reporting through BI tools, scripting, and improved data pipelines
• Improve data integrity through validation rules, controls, documentation, and metric governance
• Own metric definitions, calculation logic, and data lineage to ensure reporting consistency across the organization

BI Reporting Analyst

Analyst

• Monitor live call queues, intraday performance, and staffing thresholds to ensure **SLA and service-level adherence**
• Proactively identify staffing gaps and **recommend real-time resource reallocation**
• Administer volume contingency and surge plans as needed
• Perform historical and intraday analysis to identify **trends, patterns, and root-cause drivers** of forecast variance
• Develop, maintain, and deliver **dashboards, leadership reports, and real-time operational views**
• Create staffing models based on call arrival patterns, workload assumptions, and productivity metrics
• Partner with leadership to model the **impact of staffing changes on performance outcomes**
• Serve as a **subject matter expert** for Workforce Management (WFM/WFO) platforms, including:
• - Configuration, scheduling logic, algorithms, workgroups, skills, and workflows
• - Multi-system reporting across telephony, CRM, and HR platforms
• Maintain integrations with external systems (e.g., ADP, JIRA, New Leaf, CRM tools)
• Ensure consistent processes and optimal utilization of WFM tools
• Evaluate operational processes and recommend improvements to increase efficiency and scalability
• Lead or support workforce-related initiatives and projects aligned with business goals
• Communicate findings, insights, and recommendations clearly to cross-functional stakeholders

WFM Analyst

Manager

• Drive the execution of PV compliance activities to meet global regulatory requirements (DEA, State Board of Pharmacy, URAC and ACHC, OIG, etc.) and industry standards, with a focus on operational integration with Quality Assurance and Patient Solutions.
• Partner closely with Quality Assurance and Operations to develop, implement, and manage PV compliance frameworks, including SOPs, processes, and systems for program drug safety reporting.
• Work directly with cross-functional teams, including Patient Solutions, Pharmacy, Regulatory Affairs, and Clinical, to facilitate an integrated and patient-centered approach to PV compliance.
• Ensure PV systems are audit-ready, including preparing for and supporting regulatory authority inspections.
• Conduct regular assessments of PV risk management, identify and address compliance gaps, and recommend improvements in collaboration with QA and Patient Solutions.
• Monitor regulatory changes in PV and assess their impact on front-end operations, keeping stakeholders informed of updates and required actions.
• Oversee and assess quality performance of internal and external resources, regularly reporting to senior management.
• Support internal and external PV audits, including audits of business partners and service providers, ensuring findings are communicated and addressed.
• Contribute to the development and delivery of PV compliance training tailored to frontline and patient solutions teams.
• Facilitate the timely preparation and submission of regulatory filings related to PV, including safety reports and risk management plans.
• Assist in investigations of compliance breaches, implementing corrective and preventive actions (CAPAs) as needed.
• Actively engage in continuous improvement initiatives to enhance PV processes and ensure quality integration across all frontline operations.
• Performs other related duties as assigned by management.