Manager, Process Documentation, Technical Writing Certification

AssistRx

Manager leading the Process Documentation Team at AssistRx to create and standardize procedures and workflows. Overseeing documentation accuracy and team performance within a remote working environment.

Posted 4/13/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage, mentor, and train a team of documentation professionals.
Develop, implement, and maintain standards for documentation format, style, and quality control
Understand and help translate the mapping of business processes, procedures, and workflows, ensuring accuracy through collaboration with Subject Matter Experts (SMEs).
Implement and manage a centralized document control system/repository to ensure accuracy and easy retrieval.
Ensure all documentation adheres to regulatory, legal, and company-specific standards.
Monitor KPIs related to documentation accuracy, timeliness, and team productivity.

Requirements

What you’ll need

Bachelor’s degree in Technical Communication, Business Administration, or related field.
3–5+ years in technical writing, process documentation, or a management role.
Experience with document management systems (DMS), Wikis (Confluence), or process mapping software (Visio).
Exceptional writing, editing, and interpersonal skills to work across cross-functional teams.
Strong ability to analyze complex processes and translate them into clear, actionable, step-by-step documentation

Benefits

Comp & perks

- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical writingprocess documentationdocument management systemsprocess mappingquality controlKPI monitoringdocumentation standardsbusiness process mappingediting

Soft Skills

mentoringtrainingcollaborationinterpersonal skillsanalytical skillscommunicationteam productivity