Product Support – QA Specialist

AssistRx

Product Support/QA Specialist developing and maintaining electronic prior authorization forms. Join AssistRx to improve patient access to medications in a hybrid environment.

Posted 5/5/2026full-timeOrlando • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conduct comprehensive research using electronic sources, such as databases and online repositories, to identify and validate prior authorization (PA) forms for all relevant products.
Build and maintain digital assets, including electronic prior authorization (ePA) forms and various correspondence materials, using internal proprietary systems.
Test system modifications and new functionality to ensure accuracy and readiness for implementation; document and report software defects to developers or relevant departments.
Participate in product design and development discussions, providing detailed input on functional requirements, usability, and potential risk areas.
Analyze payer-provided content to create cohesive and compliant question sets, ensuring alignment with clinical and regulatory standards.
Utilize basic clinical knowledge to correctly associate PA forms with appropriate products, therapeutic areas, and use cases.
Create, edit, and maintain PDFs using Adobe Acrobat DC Pro to ensure proper formatting, accessibility, and compliance.
Adhere to all applicable data privacy, security, and compliance standards, including HIPAA and internal data governance policies.
Work independently to manage assigned tasks, meet deadlines, and maintain a high standard of quality across all deliverables.
Support continuous improvement initiatives by identifying opportunities for increased efficiency, accuracy, and automation in form development and quality assurance processes.

Requirements

What you’ll need

Solid understanding of prescription drug reimbursement processes, including insurance plan types, major medical benefits, and prior authorization requirements.
Basic knowledge of prescription drugs, including administration methods, routes, dosages, dosage forms, and common drug classifications.
Proficient in the use of computers and software applications, including Microsoft Office Suite, Adobe Acrobat, web-based platforms, and general keyboarding skills.
Ability to quickly adapt to new systems, workflows, and technologies, and learn company-specific policies and procedures effectively.
Exceptional attention to detail with the ability to perform repetitive tasks with a high degree of accuracy and consistency.
Strong written and verbal communication skills to document, explain, and collaborate on technical or process-related information clearly and professionally.
Excellent interpersonal skills, with the ability to collaborate effectively across diverse teams and work with individuals from various backgrounds.
Prior experience in Specialty Pharmacy or Managed Care, with a working knowledge of specialty medications and the associated prior authorization process.
Bachelor’s degree in healthcare, life sciences, pharmacy, health information management, or a related field.
Previous experience working with electronic prior authorization (ePA) systems or pharmacy benefit management (PBM) platforms.
Familiarity with industry-standard coding systems such as NDC, HCPCS, or ICD-10.
Understanding of payer policies and utilization management criteria for specialty medications.
Experience conducting quality assurance reviews and documenting process improvements.
Proficiency with Adobe Acrobat DC Pro for creating and editing accessible, fillable PDFs.
Demonstrated ability to manage multiple projects or tasks simultaneously while meeting tight deadlines.
Experience in a remote or hybrid work environment with minimal supervision.
Familiarity with HIPAA and other healthcare data privacy regulations.
Knowledge of clinical terminology and medical benefit coverage criteria.

Benefits

Comp & perks

Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.
Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible.
Medical, dental, vision, life, & short-term disability insurance
Teledoc services for those enrolled in medical insurance
Supportive, progressive, fast-paced environment
Competitive pay structure
Matching 401(k) with immediate vesting
Legal insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

prior authorizationelectronic prior authorization (ePA)quality assuranceAdobe Acrobat DC ProMicrosoft Office Suitedata privacyHIPAAclinical knowledgecoding systems (NDC, HCPCS, ICD-10)prescription drug reimbursement processes

Soft Skills

attention to detailwritten communicationverbal communicationinterpersonal skillscollaborationadaptabilitytime managementindependenceproblem-solvingcontinuous improvement

Certifications

Bachelor’s degree in healthcareBachelor’s degree in life sciencesBachelor’s degree in pharmacyBachelor’s degree in health information management