Program Manager – Specialty Pharmacy
AssistRx
full-time
Posted on:
Location Type: Hybrid
Location: Overland Park • Kansas • United States
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About the role
- - Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing, and completing action plans.
- - Establish, monitor, analyze and report on KPI’s related to effective patient access processes and initiatives as required by Client contract and Statement of Work
- - Screening candidates, hires, leads, and develops departmental associates by communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, enforcing policies and procedures.
- - Works in partnership with the training department to create meaningful and measurable educational training curriculum, responsible for oversight and delivery of “on the spot training as needed”
- - Maintains professional atmosphere among team members, respectful and transparent
- - Accomplish organizational goals by accepting ownership of accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- - Handles escalated calls, complaints, questions, and queries as necessary
- - Collaborates with call center management staff to execute programs to facilitate conversion, compliance, and adherence
- - Prepares agenda items and content for client meetings and quarterly reviews
- - Additional responsibilities as needed based on department and program requirements
Requirements
- - Minimum **7 years of healthcare** industry experience, including **3 years of management** experience
- - Ability to manage others, both direct and indirect
- - Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies.
- - Skilled in the use of Microsoft Office and Team
- - Thorough understanding of business operations and processes required.
- - Excellent interpersonal skills and ability to influence.
- - High-level of confidence, integrity, enthusiasm, a personality that fits a fast-paced, energetic, and proactive organization.
- - Experience in **Specialty or Mail Order Pharmacy** (preferred).
Benefits
- - Supportive, progressive, fast-paced environment
- - Competitive pay structure
- - Matching 401(k) with immediate vesting
- - Medical, dental, vision, life, & short-term disability insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
KPI analysisproblem-solvingtraining curriculum developmentcall center operations managementpatient access processesescalation handlingbusiness operations understandingmanagement experience
Soft Skills
interpersonal skillsinfluencing skillsownershipcollaborationcommunicationtransparencyenthusiasmintegrityconfidenceproactivity