Program Manager – Specialty Pharmacy

AssistRx

Program Manager serving Pharmaceutical Clients by planning program strategy and operations. Collaborating with team to improve systems and manage staff in a fast-paced environment.

Posted 4/16/2026full-timeOverland Park • Kansas • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

- Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing, and completing action plans.
- Establish, monitor, analyze and report on KPI’s related to effective patient access processes and initiatives as required by Client contract and Statement of Work
- Screening candidates, hires, leads, and develops departmental associates by communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, enforcing policies and procedures.
- Works in partnership with the training department to create meaningful and measurable educational training curriculum, responsible for oversight and delivery of “on the spot training as needed”
- Maintains professional atmosphere among team members, respectful and transparent
- Accomplish organizational goals by accepting ownership of accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Handles escalated calls, complaints, questions, and queries as necessary
- Collaborates with call center management staff to execute programs to facilitate conversion, compliance, and adherence
- Prepares agenda items and content for client meetings and quarterly reviews
- Additional responsibilities as needed based on department and program requirements

Requirements

What you’ll need

- Minimum **7 years of healthcare** industry experience, including **3 years of management** experience
- Ability to manage others, both direct and indirect
- Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies.
- Skilled in the use of Microsoft Office and Team
- Thorough understanding of business operations and processes required.
- Excellent interpersonal skills and ability to influence.
- High-level of confidence, integrity, enthusiasm, a personality that fits a fast-paced, energetic, and proactive organization.
- Experience in **Specialty or Mail Order Pharmacy** (preferred).

Benefits

Comp & perks

- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KPI analysisproblem-solvingtraining curriculum developmentcall center operations managementpatient access processesescalation handlingbusiness operations understandingmanagement experience

Soft Skills

interpersonal skillsinfluencing skillsownershipcollaborationcommunicationtransparencyenthusiasmintegrityconfidenceproactivity