Assembly Health

Account Manager

• Lead, mentor, and develop a high-performing team of RCM Account Managers, fostering a client-focused culture of collaboration, accountability, and continuous improvement.
• Partner with the VP and General Manager of Physician RCM on staffing evaluations, talent development, and succession planning.
• Supervise cross-functional onshore and offshore teams responsible for all aspects of the revenue cycle, ensuring alignment and excellence across operations, analytics, billing, coding, and compliance functions.
• Serve as the executive liaison for C-suite and board-level stakeholders across top-tier accounts, ensuring expectations are exceeded through proactive engagement and strategic guidance.
• Lead strategic business review meetings and planning sessions for high-value clients in partnership with account managers and internal leadership.
• Collaborate directly with clients to optimize workflows, identify improvement opportunities, and ensure seamless delivery of services aligned with their evolving needs.
• Develop and maintain KPIs, performance metrics, and reporting structures to track service delivery, client satisfaction, and team performance.
• Analyze performance trends, financial data, and client feedback to inform strategic decisions and drive continuous improvement.
• Monitor staff performance trends, provide coaching, and implement quality assurance initiatives to maintain best-in-class service standards.
• Drive account growth and retention by identifying opportunities for new services or expanded partnerships.
• Support contract renewals, pricing discussions, and proposal development for strategic accounts.
• Proactively address risk areas and implement retention strategies for at-risk clients.
• Maintain strong internal communication across departments to ensure alignment and promote knowledge sharing.
• Collaborate with Nextech leadership to report on KPIs, recommend system enhancements, and address challenges or successes within the program.
• Ensure compliance with all applicable government regulations and industry standards.
• Lead or participate in special projects and perform additional duties as needed to support evolving business priorities.

Director of RCM Account Management

• Serve as the primary point of contact for assigned Nextech clients
• Monitor and analyze key performance indicators (KPIs)
• Develop and execute action plans to improve financial outcomes for clients
• Investigate and resolve client issues related to claims and payments

RCM Account Manager – Nextech

Human Resources

• Complete soft checks and Green VOBs where verification can be obtained electronically or through payer portals without outbound calls to insurance companies.
• Accurately review and verify patient eligibility, coverage details, and benefit information through online systems and clearinghouses.
• Properly document and relay benefit information to provider offices in a clear and timely manner.
• Respond to email correspondence from provider offices promptly and professionally.
• Ensure all benefit verifications are entered accurately into internal systems with strong attention to detail.
• Communicate any discrepancies, system issues, or eligibility concerns to leadership as needed.
• Assist with additional weekend administrative tasks and special projects as assigned.

Behavioral Health Benefits Specialist

Consultant

• Provide on-site consulting services nationwide (75–80% travel)
• Conduct clinical compliance audits and mock surveys
• Perform Medicare compliance and MDS documentation audits
• Evaluate MDS accuracy and supporting documentation under PDPM
• Provide corrective action guidance and performance improvement support
• Submit reports and maintain timely communication with leadership
• Remain current on federal and state regulatory requirements

Nurse Consultant – Clinical Leadership, MDS Experience

• Provide on-site consulting services nationwide (75–80% travel)
• Conduct clinical compliance audits and mock surveys
• Perform Medicare compliance and MDS documentation audits
• Evaluate MDS accuracy and supporting documentation under PDPM
• Provide corrective action guidance and performance improvement support

Nurse Consultant – DON Experience

• Serve as the primary point of contact for assigned clients, addressing inquiries and concerns proactively.
• Build and maintain strong relationships with healthcare providers and stakeholders.
• Monitor and analyze key performance indicators (KPIs) such as Days Sales Outstanding (DSO), Denial Rates, AR Aging, and Net Collections.
• Develop and execute action plans to improve financial outcomes for clients.

RCM Account Manager – Sleep Medicine

Call Center Representative

• Answer patient calls/questions
• Updating and billing insurance
• Take Credit card payments
• Trying to resolve any concerns/issues on patient accounts
• Work with collection agencies for requests to remove from collections
• Respond to Attorney requests for balances and correspondence as well as update and bill insurance
• Primary escalation from our Call Center staff
• Answering escalated phone calls from our Call Center offshore team
• Assist in educating the offshore call center staff
• Update patient demographics
• Other tasks and projects as determined by your manager