Assembly Health

Compliance

• Serve as trusted regulatory and operational advisor to skilled nursing and assisted living providers nationwide.
• Monitor, interpret, and communicate industry regulations, reimbursement updates, and emerging trends impacting post-acute care organizations.
• Independently stay ahead of healthcare industry changes and analyze operational and regulatory impacts across all levels of SNF and AL organizations.
• Develop and deliver timely educational content including webinars, presentations, training materials, videos, and industry resources.
• Create thought leadership content through social media engagement, industry articles, client communications, and conference participation.
• Respond to client regulatory and operational questions through the Polaris Group Solution Center hotline and email while ensuring exceptional customer service.
• Conduct regulatory research and provide timely guidance to consultants and clients regarding evolving industry requirements and best practices.
• Perform offsite and onsite medical record reviews, regulatory assessments, and episodic consulting visits as directed.
• Analyze client data and prepare comprehensive reports with actionable recommendations and follow-up strategies.
• Review consultant site visit reports for regulatory accuracy and quality assurance.
• Maintain accurate documentation, reports, calendars, and Solution Center records in accordance with company standards.
• Build strong client relationships through responsive communication, strategic guidance, and professional support.
• Collaborate with internal teams on product development, educational initiatives, and consulting strategies.
• Represent Polaris Group through conferences, speaking engagements, webinars, and professional industry events.
• Identify opportunities for additional consulting services and collaborate with the sales team to support client growth and retention.
• Participate in and lead special projects that support business initiatives, innovation, and organizational growth.
• Perform additional duties and strategic initiatives as assigned to support the evolving needs of the business.

Senior Regulatory Consultant

Account Manager

• Serve as primary point of contact for Behavioral Health clients
• Build and maintain relationships with healthcare providers
• Conduct client meetings to review RCM performance and financial goals
• Provide education on RCM processes and industry trends
• Assist with onboarding new clients
• Monitor and analyze key performance indicators (KPIs) like DSO and Denial Rates
• Develop action plans to improve financial outcomes for clients
• Investigate and resolve client issues related to claims and payments
• Work cross-functionally with internal teams to drive improvements

RCM Account Manager – Behavioral Health

Accountant

• Prepare monthly financial statements for all assigned facilities within a structured timeframe
• Facilitate monthly close procedures
• Prepare monthly reconciliations and schedules
• Analyze revenues and expenses to ensure they are recorded appropriately on a monthly basis as well as report on variances
• Take ownership of all details of the general ledger of assigned facilities as well as understand the flow of transactions
• Collaborate with outside consultants and accountants to assist in their preparation of two year-end cost reports as well as year-end financial statements
• Respond to questions from other departments in a timely manner to prevent delays in closings
• Prepare and provide specific reports and information requested by client as the need arises throughout the month
• Furnish required information to banks after monthly financials have been finalized

Staff Accountant, SNF

Billing Specialist

• Lead, mentor, and manage a team of billing specialists and coordinators responsible for the billing performance of assigned facilities.
• Oversee day-to-day billing operations, ensuring the team submits claims in a timely and accurate manner.
• Provide training, development, and performance feedback to the billing team to ensure adherence to best practices and regulatory compliance.
• Set performance goals for the team, monitor progress, and ensure key metrics such as days in accounts receivable (AR) and collection rates are met.
• Serve as the primary point of contact for a portfolio of SNF customers, ensuring their billing needs are met and addressing any concerns or issues related to billing or revenue cycle management.
• Serve as primary point of contact for our offshore portfolio, including vendor management, SOPs, staffing needs, and general project management to optimize our offshore A/R processes.
• Monitor the billing performance of each SNF in the portfolio, identifying trends, potential issues, and opportunities for improvement.
• Develop customized strategies for each client to optimize billing processes, reduce claims denials, and maximize collections.
• Collaborate with clients to ensure they understand their billing performance, and work with them to resolve any discrepancies or challenges.
• Oversee the submission of claims for the SNF portfolio, ensuring accuracy and compliance with Medicare, Medicaid, and other payer requirements.
• Ensure timely follow-up on unpaid claims, manage denials, and coordinate with insurance providers to resolve disputes.
• Implement best practices in billing operations, continually seeking opportunities to improve the efficiency and effectiveness of billing processes for customers.
• Work closely with executive leadership to develop and refine policies and procedures related to billing and revenue cycle management.
• Ensure that all billing activities are compliant with state and federal regulations, including HIPAA, Medicare, Medicaid, and other third-party payer rules.
• Stay updated with changes in reimbursement models, billing regulations, and industry best practices.
• Conduct regular audits of the billing processes for the SNF portfolio to ensure accuracy and compliance.
• Prepare and present reports on billing performance, revenue collection, and other key financial metrics to senior management and SNF customers.
• Build and maintain strong relationships with clients, acting as a trusted advisor on billing and revenue cycle matters.
• Provide regular communication with customers regarding billing issues, financial performance, and resolution of any disputes.
• Work to proactively resolve issues before they escalate, providing clients with clear communication on their billing status.
• Other tasks and projects as needed and assigned.

Billing Manager

Call Center Representative

• Greet our patients in a friendly and positive manner.
• Discuss and answer customer questions with a goal of one call resolution.
• Updating confidential information and insurance billing
• Process credit card payments.
• Manage tasks within our internal work queues updating information as necessary.
• Respond to website patient inquiries via phone call to discuss concerns and provide resolution.
• Work with collection agencies to update and provide accurate information.
• Respond to Attorney requests for balances and correspondence as well as update and bill insurance.
• Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns.

Medical Billing Call Center Representative

• Lead, mentor, and develop a high-performing team of RCM Account Managers, fostering a client-focused culture of collaboration, accountability, and continuous improvement.
• Partner with the VP and General Manager of Physician RCM on staffing evaluations, talent development, and succession planning.
• Supervise cross-functional onshore and offshore teams responsible for all aspects of the revenue cycle, ensuring alignment and excellence across operations, analytics, billing, coding, and compliance functions.
• Serve as the executive liaison for C-suite and board-level stakeholders across top-tier accounts, ensuring expectations are exceeded through proactive engagement and strategic guidance.
• Lead strategic business review meetings and planning sessions for high-value clients in partnership with account managers and internal leadership.
• Collaborate directly with clients to optimize workflows, identify improvement opportunities, and ensure seamless delivery of services aligned with their evolving needs.
• Develop and maintain KPIs, performance metrics, and reporting structures to track service delivery, client satisfaction, and team performance.
• Analyze performance trends, financial data, and client feedback to inform strategic decisions and drive continuous improvement.
• Monitor staff performance trends, provide coaching, and implement quality assurance initiatives to maintain best-in-class service standards.
• Drive account growth and retention by identifying opportunities for new services or expanded partnerships.
• Support contract renewals, pricing discussions, and proposal development for strategic accounts.
• Proactively address risk areas and implement retention strategies for at-risk clients.
• Maintain strong internal communication across departments to ensure alignment and promote knowledge sharing.
• Collaborate with Nextech leadership to report on KPIs, recommend system enhancements, and address challenges or successes within the program.
• Ensure compliance with all applicable government regulations and industry standards.
• Lead or participate in special projects and perform additional duties as needed to support evolving business priorities.

Director of RCM Account Management

• Serve as the primary point of contact for assigned Nextech clients
• Monitor and analyze key performance indicators (KPIs)
• Develop and execute action plans to improve financial outcomes for clients
• Investigate and resolve client issues related to claims and payments