Medical Billing Representative

Assembly Health

Customer Service Representative assisting patients via phone at Assembly Health. Engaging in high volume calls and processing billing inquiries while maintaining a positive demeanor.

Posted 7/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem resolution in a fast-paced healthcare environment. Proficient in managing confidential information and processing payments while maintaining attention to detail.

Highest-signal resume keywords

Customer Service ExperienceHigh Volume Call HandlingHealthcare ExperienceExcellent Communication SkillsDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance BillingPayment ProcessingData EntryWorkflow ManagementCustomer Inquiry Resolution

Soft Skills

Team PlayerSelf-MotivatedAbility to Work Under Tight DeadlinesProfessional DemeanorAdaptability in Stressful Environments

Industry Keywords

Call CenterPatient InteractionConfidential Information ManagementCollection AgenciesSelf-Pay Accounts

About the role

Key responsibilities & impact

Greet our patients in a friendly and positive manner.
Discuss and answer customer questions with a goal of one call resolution.
Updating confidential information and insurance billing.
Process credit card payments.
Manage tasks within our internal work queues updating information as necessary.
Respond to website patient inquiries via phone call to discuss concerns and provide resolution.
Work with collection agencies to update and provide accurate information.
Respond to Attorney requests for balances and correspondence as well as update and bill insurance.
Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns.

Requirements

What you’ll need

Proven experience answer high volume calls in a call center or other customer support role is preferred—previous healthcare experience is a big plus
Excellent communication skills and professional demeanor
The ability to work under tight deadlines
Strong written and verbal communication skills with customer service focused aptitude
Detail-oriented individuals who are team players highly self-motivated
Ability to function well in a fast-paced and at times stressful environment.
Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.

Benefits

Comp & perks

Competitive Benefit Packages available
Paid Holidays
Paid Time Off to enjoy your time away from the office.