Ascensus

Client Services Representative

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients
• Responsible for relationship management for plan accounts and financial advisors ensuring a successful service experience
• Promote plan retention via ownership, troubleshooting and problem resolution resulting in the prevention of escalated service issues associated with assigned accounts
• Leverage industry knowledge to promote client satisfaction, leading to retention and organic growth
• Develop strong working relationships with daily client contacts
• Provide ownership for the resolution of issues escalated by clients and financial professionals
• Act as an internal advocate for clients and financial professionals by coordinating with internal Ascensus departments
• Review existing book of business to identify plan retention
• Develop relationships with C-level decision makers for assigned accounts to develop education and communication strategies
• Cross-sell revenue opportunities, educate financial professionals/plan sponsors regarding, products, processes and services
• Compile data, track communications, escalations and offer solutions to enhance the Ascensus experience by optimizing plan design and promoting product features and services
• Lead and/or participate in projects that create additional value for existing relationships

Client Relationship Manager, Client Services – Retirement

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus.
• Provide a high level of consultative client service while communicating and coordinating with clients and partners.
• Coach and mentor others in all aspects of retirement plan and client relations.
• Successfully monitor and follow-up on assigned items; includes determining required action for resolution of client issues.
• Provide clients and advisors clear and concise communication regarding services, execution and resolution throughout the service cycle.
• Establish and maintain strong working relationships with dedicated clients and financial professionals.
• Deliver client retention by anticipating client’s needs, recommending changes or actions.
• Achieve service level goals, retention and organic growth goals established for each financial partner.
• Manage day to day schedule for self and team according to client needs and needs of the business.
• Ensure that our commitments to our clients are met by proactively reviewing the status of assigned plans’ periodic activity.
• Assess client objectives, needs and behaviors to suggest plan, product or functionality changes to improve results for our clients.
• Develop ideas for improvement and provide feedback/solutions to plan sponsor and financial professional.
• Support peers and Manager(s) by handling escalated items/calls from clients.
• Develop and maintain strong internal relationships across departments and locations.
• Perform other duties and participate in or lead special projects as assigned.

Senior Retirement Service Consultant, Client Services – Retirement

Operations

• Responsible for creation and maintenance of various fund lists
• Tracking of fund/corporate actions specific to plan liability recordkeeping
• Oversight of unique/custom earnings processing, fund setup, and pricing
• Monitors and coordinates corporate action changes as necessary with the applicable Operational teams
• Responsible for oversight and maintenance of fund-specific earnings processing calendar and quality review of the processing
• Aids management and departmental teams for all projects as needed
• Interacts with vendors to ensure systems are updated properly and working as anticipated

Fund Operations Specialist

General

• Confirms participant vesting and vested account balances
• Verifies documentation and information for all distributions and posts distributions into system; updates participant personal and election data as needed
• Manages plan features and database rules to ensure 409 compliance
• Communicates with the internal client service team or relationship contacts to identify and prioritize issues that need immediate attention
• Adjusts file layouts to the correct format for processing; manages and processes scheduled withdrawal requests.
• Provides assistance to management and departmental teams for all projects as needed
• Coordinates details, creates records, and follows up on replies relating to special projects as directed
• Assists in streamlining processes.
• Regular, reliable and punctual attendance.

Processing Specialist

• Working closely with internal and external resources, the Reconciliation Specialist performs functions to support Non-Qualified Plan Asset and Liability Management for clients by ensuring financial data integrity of cases and recommending appropriate financial adjustments to Trust accounts and/or plan liabilities.
• Processes participant payments out of the plan trust.
• Works with trust/trading platform and internal resources to ensure the plan assets are hedged to the plan liabilities.
• Performs quality assurance reviews, daily cash and unit reconciliation.
• Reconciles cash positions with incoming deposits and pending trades.
• Understands general trading functions and the different security types.
• Compares system output from multiple systems, reconciles, recommends trades, and communicates status of assets and records.
• Identifies and researches discrepancies and takes appropriate action to resolve.
• Identifies, analyzes, and assists in executing improvements for any daily administrative processes and procedures.
• Assists in the development of additional financial controls and identification of preventative measures.
• Manages outgoing payments and tax documentation for plan participants.
• Assists in the Trust setup process to ensure required paperwork is complete and accurate.
• Analyzes data, reconciles participant records and trust accounts, and resolves asset and data transfer issues.
• Effectively interacts with vendors, the team, and other areas of the firm.
• Works in a fast-paced, demanding environment under tight deadlines.
• Ensures final work products are of high quality, provided in a timely fashion and adhere to internal guidelines, plan descriptions, and sample calculations.
• Focuses on learning in everyday activities and events.

NQ Reconciliation Specialist

IT Support

• Work in a high-energy team, writing code using best engineering practices.
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus.
• Analyze, implement, test, document and maintain new and current software applications.
• Assist in estimating and planning throughout the software development life cycle.
• Support people and process improvement strategies for the organization.
• Deliver solutions adhering to the software architecture strategy, coding standards, and organizational policies and procedures.

Software Engineer

DevOps Engineer

• Oversee server builds, deployments, packaging, integration, automation and releases of our Software
• Continuously collaborating with team(s) to evaluate Monitoring and Performance of the environment & build Standards and consistent practices around Infrastructure as Code
• Responsible for process development, ensuring opportunity to automate scripts for software builds and deployments and lead in helping streamline the pipeline
• Participate in Technology/Architecture and design discussions and required to contribute to developing the solutions architecture, designing automation templates for infrastructure provisioning, configuration & change management, and developing the detailed technical design
• Lead researching on new tools/ technology solutions/processes, build consensus and plan to introduce cost justifiable technology to improve SDLC pipeline
• Provide day to day technical leadership to the application engineers and be an evangelist of Devops principles to the team(s)
• Continually finding ways to optimize and building out a comprehensive architecture/strategy for supporting applications in production
• The scope of work includes build, machine configuration, test infrastructure and virtual machine deployment
• Responsible for protecting and securing all client data held by Ascensus to ensure against unauthorized access to and/or improper transmission of information that could result in harm to a client
• Supervision Lead the teams across projects, supporting by problem-solving / trouble shooting and innovating/ building solutions for infrastructure needs
• Collaborate with other technology leaders across the organization (Engineering/DBA/Operations) to optimize our environments

Principal DevOps Engineer

Backend Engineer

• Responsible for overall management of the project/feature portfolio
• Formulate, organize, and monitor interconnected projects
• Identifies risks across projects & features, takes action to mitigate, and suggests adjustments to resource usage accordingly
• Responsible for coordinating monthly readouts on software capitalization status
• Provide business input to quarterly status readouts for management
• Oversee the feature management software implementation and continue to support and evolve its usage
• Partners with key business stakeholders from various channels to ensure knowledge of requests and relative priority
• Promotes ongoing customer engagement via various methods including monthly release readouts
• Participates in overall agile organizational assessment and advocates for alignment between Ascensus business units
• Fosters an appropriate culture of continuous learning and continued agile maturity
• Leads with a “inspect and adapt” philosophy across all interactions
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Assist with other tasks and projects as assigned

Program Analyst, Platform Architecture

• Builds and maintains the relationships of qualified defined contribution retirement plans utilizing our Recordkeeping platform.
• Acts as a point of contact for assigned relationships, resolves team escalations, documents procedures and identifies areas for process improvement.
• Provides client assistance and customer service on day to day issues with clients by replying via both oral and written communication.
• Acts in a proactive manner with assigned clients and builds relationships to ensure retention.
• Works under pressure in a very fast paced environment.

Client Service Manager, Qualified

Account Executive

• The Vice President, Sales Consultant’s primary responsibility is to facilitate the growth of new relationships and business for FuturePlan.
• This professional will drive sales with financial professionals and strategic alliance platforms to meet assigned sales goals.
• Includes directly coordinating sales activities for key Plan Sponsor relationships, actively working with Internal and External Sales Consultants to drive sales and marketing.

VP, Sales Consultant – Retirement Industry

Analyst

• Own and support fraud detection and prevention strategies across the fraud lifecycle
• Manage and optimize the fraud rules platform, including creating new rules, refining existing rules, testing changes, validating outputs, and monitoring performance
• Analyze fraud detection results to identify false positive and false negative trends and recommend strategy changes that improve fraud capture while minimizing customer friction
• Identify and respond to new and emerging fraud trends, attack patterns, and typologies across a broad range of fraud risks
• Conduct root cause analysis of fraud events, losses, rule misses, and control failures, and translate findings into actionable recommendations
• Use fraud tools, analytics, reporting, and available data sources to identify suspicious activity and support strategy optimization
• Help build and mature fraud capabilities in a net-new or evolving environment, including supporting process development, rules governance, documentation standards, and performance monitoring practices
• Partner cross-functionally with teams across risk, operations, compliance, legal, technology, product, and customer-facing functions to strengthen fraud controls and support strategic initiatives
• Work with internal technology teams and third-party providers to enhance fraud systems, rules management capabilities, analytics, reporting, and detection tools
• Monitor fraud trends and key performance indicators and communicate findings, risks, and opportunities to leadership and business partners
• Prepare clear and concise documentation, analyses, summaries, and presentations related to fraud trends, rule changes, strategy performance, and control recommendations
• Identify opportunities to improve workflows, controls, reporting, and fraud decision strategies, and help drive continuous improvement across the function
• Support urgent or high-priority fraud issues requiring timely analysis, strategy adjustments, and cross-functional coordination
• Protect confidential information and ensure proper handling of sensitive data in accordance with company expectations and standards

Senior Fraud Strategy Analyst

• Implement, track, monitor, and maintain client non-qualified benefit plan accounts, fund investments and distributions.
• Interpret workflows; using best practices while identifying efficiency opportunities.
• Support key initiatives.
• Provide operational knowledge, including providing technical expertise and support to clients and internal business partners for issues.
• Evaluate and solve business and operational issues, determine root cause, and make independent and / or collaborative decisions on resolution approach and execution.
• Drive resolution of escalated client and participant issues, independently determining appropriate actions and balancing risk, compliance, and client impact.
• Determine resolution strategies, including deviation from standard procedures when necessary.
• Own operational strategy and execution for assigned plans, prioritizing work, resolving conflicts, and determining optimal approaches to deliver outcomes.
• Act as initial point of escalation for participant inquiries through the call center; respond in accordance with standard turnaround.
• Support Relationship Manager (RM) / Client Service Manager (CSM) team in the daily service of clients, including direct correspondence with client contacts.
• Make recommendations on the servicing of shared clients, exercising judgment to provide best in class service.
• Facilitate daily transactional activity with the Trustee and trading desk.
• Coordinate with Same Day Trading, Asset Liability Management, and Fund Operations teams to direct appropriate asset transactions, fund swaps, and trust activity on behalf of assigned client plans.
• Coordinate with the Enrollment team to ensure correct setup of participants and elections pre-enrollment.
• Manage and ensure accuracy of online enrollment windows.
• Handle post-enrollment steps including auditing elections, client reporting, and providing data to load to the Production environment.
• Research data issues, including information on Risk Mitigation reports, to ensure data completeness.
• Act as Product Owner for Payroll and Census tools, managing updates and troubleshooting as needed.
• Provide data and reporting outputs to internal teams (trading, enrollment, RM) at defined points in the workflow cycle.

NQ Plan Analyst

Sales

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus
• Sales focus will be RP&S product suite
• Consistently meet or exceed sales goals by cultivating and nurturing client base
• Actively involved in working with assigned RPS markets and the revenue and non revenue accounts in the region through in-person presentations and telephone solicitations
• Function as the primary sales leader and tactical planner for the regional team
• This includes adapting the strategies set forth by Sales management to the specific region
• Follow through on incoming sales leads, service and product delivery, again in coordination with assigned Regional Sales Representatives
• Develop regional sales plan and lead regional sales team members within assigned region
• Pursue information about competition and utilize in the sales process
• Assist other sales staff within other regions when necessary

Regional Sales Director, RPS Sales

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus.
• Actively involved with working with clients assigned within assigned geographical territory to generate sales through strong call activity and periodic face-to-face presentations.
• Handle incoming calls and orders for all RPS products and services.
• Document call activity for inbound and outbound calls accurately.
• Build essential relationships with larger client base and provide excellent customer service response.
• Making assigned calls in prescribed time.
• Respond to client inquiries in an urgent matter.
• Consultative selling approach, use fact-finding scripts to effectively prospect for new business.
• Generate sales by maximizing call activity and continuously growing and developing product and market knowledge.

Regional Sales Representative

Business Development Rep

• Build and manage relationships with financial professionals
• Execute territory strategies with the RVP
• Uncover new business opportunities
• Support proposal development and sales lifecycle
• Conduct presentations and support industry events