Artera.net

Full-stack Engineer

• Design, build, and maintain automated billing workflows in Salesforce, including Apex, Flow, Lightning Web Components, and platform integrations.
• Architect and operate a continuously learning Salesforce-initiated AI-driven pipeline, that takes diagnostic test information as input and routes the order through our revenue lifecycle, relying on human intervention, partner APIs, and external systems, as needed.
• Translate billing requirements from Finance, Revenue Operations, and Customer Success into well‐scoped engineering deliverables with clear SLAs, observability, and rollback paths.
• Fine-tune document extraction AI models with support from Arteras AI team
• Use AI Code-gen and other AI‐assisted development tools to accelerate delivery, generating, reviewing, and refactoring Salesforce and Python code.
• Instrument the billing pipeline with monitoring, alerting, and audit trails so that failures, anomalies, and drift are caught early and resolved without manual triage where possible.
• Continuously evaluate pipeline performance and incorporate feedback loops (rules, heuristics, and lightweight ML where appropriate) so the system gets more accurate and more autonomous over time.

Software Engineer – AI-Driven Billing Automation

Account Executive

• Build and maintain strong, long-term relationships with key healthcare institutions, oncologists, and other relevant stakeholders. Understand their needs, pain points, and goals
• Develop and execute a comprehensive sales strategy to drive revenue growth and achieve sales targets. Identify new opportunities for product adoption and expansion
• Understand our AI-based medical tests, their applications, and the value they bring to healthcare providers and patients. Be able to effectively communicate this knowledge to clients
• Stay updated on industry trends, competitive products, and market dynamics. Use this knowledge to position our solutions effectively
• Work closely with our Marketing team to align sales efforts with product launches and marketing campaigns
• Prepare and deliver persuasive presentations and proposals to clients, showcasing the benefits of our personalized therapy solutions
• Lead negotiations, overcome objections, and close sales deals. Ensure contracts and agreements are executed efficiently
• Maintain accurate and up-to-date records of sales activities, opportunities, and customer interactions using a Client Relationship Management system

Sales Account Executive

Customer Success Manager

• Own and resolve the most complex, high-impact customer scenarios with autonomy, applying advanced judgment, deep product knowledge, and a strategic mindset.
• Serve as an escalation point for cross-functional teams and Customer Success leadership, representing Customer Success in cross-departmental initiatives and customer-facing conversations.
• Lead process improvement efforts to improve efficiency, compliance, or customer satisfaction—including the design, documentation, and rollout of updated workflows and SOPs.
• Proactively identify operational gaps through data analysis and field feedback, presenting business cases to leadership for new tools, resources, or practices.
• Consistently meets or exceeds stretch goals and performance metrics.
• Act as a mentor and informal leader for the CSR team, contributing to training programs, coaching sessions, and performance development plans.
• Collaborate with Product, Engineering, Sales, Operations, and Clinical stakeholders to improve the end-to-end customer experience and ensure readiness for new product launches.
• Review and synthesize clinical documentation such as pathology reports to support order processing, leveraging this knowledge to guide others.
• Monitor customer and order metrics to ensure alignment with KPIs and service level expectations; recommend improvements when trends deviate.
• Participate in or lead special projects focused on scalability, compliance, or customer success strategy as assigned by leadership.
• Embody and champion Artera’s customer-first culture, modeling high emotional intelligence, sound decision-making, and a proactive ownership mindset.
• Provide feedback on tooling and technology needs to enhance CSR productivity and customer experience.
• Balances their time effectively between delivering on their tasks and learning department processes and best practices.
• Demonstrate advanced communication—tailoring tone, content, and approach for clinical stakeholders, executives, and internal partners alike.
• Handle ambiguity, rapid change, and competing priorities with calm and clarity; serve as a model for adaptability.

Software Engineer – AI-Driven Billing Automation

Sales Account Executive

Sales Account Executive

Sales Account Executive

Customer Success Representative, III

Sales Account Executive