Artemis ARC

Systems Engineer

• Support the analysis, design, development, and implementation of business processes within the VHA.
• Conduct detailed assessments of current state operations and define future state concepts to advance organizational objectives.
• Develop new business processes and redesign existing workflows to address identified challenges and improve effectiveness.
• Monitor redesigned processes to ensure sustained improvement and alignment with VHA policies, priorities, and strategic goals.
• Perform continuous process analysis in response to policy updates, organizational changes, and evolving healthcare delivery requirements.
• Provide subject matter expertise on VHA Medical Center operations, VISN structures, and clinical/business process integration.
• Apply specialized knowledge in Veterans healthcare program areas such as Patient Centered Medical Home, Mental Health (including Residential Rehabilitation and PTSD), Prosthetics, Telehealth, Women’s Health, Specialty Care, Veterans Homelessness, and Geriatrics and Extended Care.
• Collaborate with VHA leadership and stakeholders to ensure that process improvement initiatives meet operational and clinical requirements.
• Advise on the integration of business and clinical processes with affiliated healthcare education systems.

Subject Matter Expert – Health Systems Analyst

IT Support

• Provide telephone and email support to Veterans during scheduled Help Desk hours
• Assist Veterans to understand the purpose of the survey, navigate survey materials, and complete the survey
• Communicate clearly and consistently using VA-approved Help Desk scripts
• Accurately log all contacts, dispositions, and resolutions in accordance with quality control
• Recognize indicators of emotional distress and apply the VHA-approved Distressed Veteran Process
• Complete all required initial and refresher training

Help Desk Support Specialist – Veteran Survey Operations

Communications

• Support the Department of Veterans Affairs (VA) in executing the Veterans Health Administration (VHA) Restructure for Impact and Sustainability Effort (RISE)
• Develop, coordinate, and deliver clear, consistent, and actionable communications
• Ensure messaging aligns with executive priorities and supports workforce engagement
• Develop and execute communication strategies and products that support leadership engagement
• Conduct stakeholder analyses and contribute to change impact assessments
• Collaborate closely with executive leaders, project managers, workstream leads, and cross-functional stakeholders

Communications Specialist

Project Manager

• Developing and maintaining detailed project plans, schedules, and tracking mechanisms to ensure timely delivery deliverables
• Managing milestones, dependencies, risks, and issues
• Facilitating working sessions and stakeholder meetings
• Producing project artifacts such as dashboards, status reports, and executive briefings
• Collaborating with program analysts, technical writers, and SMEs to ensure coordinated execution of project initiatives and effective communication across stakeholders
• Monitoring project performance, supporting risk mitigation strategies, maintaining documentation and version control

Human Resources

• Support workforce-related activities for the Veterans Health Administration’s (VHA) RISE Implementation initiative.
• Contribute to workforce transition activities, including supporting personnel realignment efforts.
• Track workforce changes and maintain staffing models.
• Assist in analyzing workforce impacts of organizational changes.
• Support coordination with functional leads and help identify workforce-related risks, gaps, and dependencies.
• Develop implementation tools, such as checklists and trackers.

HR Specialist

Financial Planning and Analysis

• Support the Veterans Health Administration’s (VHA) RISE Implementation initiative by providing financial analysis and reporting support.
• Assist in collecting, validating, and analyzing baseline financial data.
• Contribute to financial tracking, budgeting support, and performance monitoring activities.
• Assist in the development of financial models and supporting cost analyses.
• Support the identification of financial risks and dependencies.

Financial Analyst

Business Operations

• Apply business process reengineering methodologies to streamline operations, reduce complexity, and improve efficiency.
• Develop implementation checklists, execution trackers, and process improvement plans.
• Support coordination of organizational changes and facilitate cross-functional integration across VHACO and VISNs.
• Monitor progress toward Full Operating Capability (FOC), track key performance indicators (KPIs), and contribute to post-implementation reviews and continuous improvement recommendations.

Business Process Engineer

Program Manager

• Help maintain project trackers, dashboards, and execution plans to monitor progress toward Initial and Full Operating Capability.
• Support coordination across workstreams, documenting risks, issues, and dependencies.
• Assist in the development of implementation artifacts such as checklists, status reports, and performance metrics.
• Support evaluation activities by contributing to post-implementation reviews, lessons learned documentation, and continuous improvement efforts.

Junior Program Analyst

• Coordinates daily and weekly Help Desk staffing schedules to ensure adequate coverage during operating hours and surge periods
• Provides coverage for Help Desk staff, when needed, to cover unexpected gaps and to support call volume for timely support
• Monitors call volume and operational demands, communicating staffing needs, risks, and opportunities for improvement with the Project Manager
• Works closely with the Project Manager to support initial and just-in-time Help Desk training, ensuring staff fully understand workflows, scripts, and protocols
• Supports Help Desk staff in responding to distressed Veteran interactions and ensures proper application of the tiered distress protocol
• Monitors Help Desk performance for consistency, professionalism, and adherence to protocols.