Arize AI

Account Manager

• Build and expand strategic relationships with tier-1 GSIs and AI-focused consultancies
• Develop and execute GSI partnership strategies aligned with Arize’s go-to-market objectives
• Negotiate and structure partnership agreements to drive joint customer success
• Create scalable frameworks for partner program tiers, performance tracking, and alliance lifecycle management
• Drive partner-sourced pipeline and revenue growth targeting 40–60% partner contribution within 24 months
• Collaborate with Enterprise Sales and Account Management to accelerate new logo acquisition and account expansion
• Establish forecasting methodologies, deal registration processes, and opportunity tracking systems
• Lead territory planning, account planning, and pipeline management to achieve partner sales quotas
• Design and deliver partner onboarding programs, technical training, and AI observability certifications
• Develop partner-specific sales enablement materials, competitive positioning guides, and use case content
• Conduct business reviews, partner health assessments, and program optimization initiatives
• Build joint go-to-market plays, talk tracks, and sales motions with partners
• Create and maintain partner-facing documentation, case studies, and technical integration guides
• Collaborate with Product Marketing, Marketing, Customer Success, Product, Engineering, Legal, and Finance for partner initiatives
• Provide partner and customer feedback to drive continuous improvement across the organization
• Monitor AI observability market trends, competitive dynamics, and emerging partnership opportunities
• Represent Arize at industry events, partner summits, and AI conferences and develop thought leadership content

GSI/Consulting Partnerships Manager

IT Support

• Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively.
• Manage and support user accounts, access provisioning, and integrations across Google Workspaces (SSO-enabled), Office 365, Zoom, Atlassian tools, and GitHub.
• Administer and enforce device security and compliance policies through Kandji MDM and Bitdefender.
• Troubleshoot hardware, software, VPN (OpenVPN), and cloud service issues.
• Maintain and document standard operating procedures for IT systems and user support.
• Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance.
• Assist in responding to security questionnaires from prospects and partners as part of the sales process.
• Monitor system logs and alerts to detect and remediate potential threats.
• Track and report IT and security metrics for internal review and audits.
• Identify opportunities for automating manual tasks and improving operational efficiency.
• Help manage asset inventory, software licenses, and endpoint lifecycle tracking.
• Collaborate with InfoSec, Sales, and Engineering to support cross-functional initiatives.
• Contribute to internal documentation and user training materials.

GSI/Consulting Partnerships Manager

IT Support Specialist