AI Solutions Manager

Arize AI

AI Solutions Manager partnering with innovative AI/ML teams to drive customer success and adoption. Building relationships and facilitating technical solutions for impactful AI deployment.

Posted 6/15/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts.
Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions.
Collaborate with technical teams, including Customer Success Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices.
Run workshops and training sessions with customers during onboarding and new functionality
Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships.
Proactively monitor product usage across your accounts to further gauge account health
Work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies.
Effectively relay customer feature requests to internal teams and advocate for customer needs.
Ensure support teams are aligned with customer requests and priorities.

Requirements

What you’ll need

3+ years of experience as a Customer Success Manager in SaaS.
A self-starter mindset with the ability to thrive in limited process environments.
Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively.
Strong communication skills for articulating observations and fostering collaboration across teams.
Proven ability to demo technical products and translate their value into tailored customer solutions.
Thrives in fast-paced environments with a customer-first mindset and a focus on delivering measurable results.
A strong team player who values collaboration and collective success.
Bonus: Familiarity with AI/ML workflows or GenAI technologies.

Benefits

Comp & perks

medical
dental
vision
401(k) plan
unlimited paid time off
generous parental leave plan
others for mental and wellness support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success ManagementSaaSAI/ML workflowsGenAI technologiesTechnical product demonstrationTailored customer solutionsImplementation best practicesAccount health monitoringUpsell strategy

Soft Skills

Self-starter mindsetOrganizational skillsPrioritizationStrong communicationCollaborationCustomer-first mindsetTeam playerAdaptabilityProblem-solving