Aristocrat

Field Engineer

• Perform advanced troubleshooting, conversions, installations, and maintenance of gaming machines, signs, and controllers
• Resolve complex issues independently or in collaboration with technical support
• Mentor and provide on-the-job training to junior Field Service Technicians
• Conduct and document Pre-Site Surveys, ensuring thorough planning for upcoming service activities
• Analyze and report recurring service challenges and implement corrective actions
• Manage inventory levels, ensuring proper stock for field operations
• Collaborate closely with customers to deliver tailored technical solutions and uphold Aristocrat’s customer service standards
• Ensure compliance with safety guidelines and company protocols in all field activities

Senior Field Service Technician

Customer Support

• Offer focused assistance to VIP clients, handling account, product, and service questions
• Troubleshoot complex technical issues related to computer, tablet, and cell phone applications
• Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls
• Share exclusive marketing deals and updates with VIP clients
• Deliver feedback on service shortcomings and client input to improve service quality
• Ensure confidentiality and security of VIP client information
• Uphold and promote the things we value, staying updated on all protocols and developments
• Meet and exceed set performance goals and targets
• Maintain a positive and enjoyable work environment

VIP Customer Service Agent

Operations

• Coordinate the Online Gaming platform, ensuring flawless performance and availability.
• Monitor and report as part of a shift-based operations team on a 24x7 basis.
• Provide second-level troubleshooting support and liaise with service providers and third parties.
• Deliver on benchmarks set internally and adhere to SLAs and OLAs for service delivery.
• Investigate and react to live issues, maintaining outstanding service standards.
• Prepare and complete periodic releases for both infrastructure and software.
• Act as a point of contact for partner concerns raised through customer channels.
• Build and improve processes related to the role, ensuring continual improvement.
• Handle service requests, incident problems, and change requests following ITIL v4 guidelines.
• Participate in proactive monitoring and support of live and staging infrastructure.

Engineer II – NOC and Service Ops

Engineer

• Test various functionalities in game development to ensure flawless performance across diverse markets.
• Build and complete comprehensive test cases, and conduct detailed product requirements analysis.
• Strictly follow guidelines set by BLS management to plan and complete tests that support business objectives.
• Apply defect tracking and test management tools such as JIRA/Zephyr to maintain high standards of quality.
• Resolve technical issues effectively and provide timely follow-up.
• Communicate regularly with collaborators, ensuring alignment with Agile methodology.
• Innovate and implement improvements in testing processes, tools, and test cases to improve overall efficiency.

Senior Engineer I, Manual Testing

Attorney

• Support the daily business activities of the Legal Operations division.
• Function as the lead administrator of the ebilling system.
• Manage relationships with collaborators and deliver user training.
• Process purchase orders and invoices using SAP Concur system.
• Assist with the maintenance of the contract lifecycle management system.
• Map workflow pain points to AI capabilities and recommend tools.
• Maintain and improve the department’s knowledge management system.
• Assist with preparing and distributing communications.
• Assist with facility requests, equipment requests, and onboarding/offboarding of staff.

Legal Operations Clerk

Program Manager

• Serve as the sole lead responsible for Finance Operations initiatives across Procure to Pay (P2P), Accounts Receivable, and Payroll
• Establish clear accountability and ownership for each initiative, ensuring no gaps in execution
• Translate strategic priorities into a coordinated, actionable execution plan
• Drive disciplined delivery across functions, regions, and shared services
• Govern the enterprise Finance Operations roadmap, balancing business impact, risk, and capacity
• Evaluate and prioritize initiatives based on outcomes, dependencies, and value realization
• Identify and resolve interdependencies across towers and regions, preventing execution delays
• Establish governance protocols, rhythm, and reporting for Finance Operations programs
• Ensure initiatives are fully accomplished through benefit realization, not just delivery landmarks
• Identify execution, control, and delivery risks early, resolving them before they impact leadership or reporting
• Partner with Finance leaders, Shared Services, Technology, Compliance, Finance Transformation, and Business collaborators
• Provide clear, executive-level communication on progress, risks, and outcomes

Finance Operations Program Manager

Project Manager

• Leading system implementation projects with a focus on delivering outstanding value to customers.
• Coordinating the installation of hardware and software products across various customer locations, including marketing, operations, accounting, and table game systems.
• Translating customer and application requirements into actionable technical and operational results.
• Developing and maintaining detailed project timelines, achievements, and schedules to ensure clear communication with all partners.
• Conducting regular project meetings, tracking progress, and proactively resolving challenges.
• Identifying lessons learned to consistently improve project management methodologies and outcomes.
• Being the primary point of contact for customers, handling their expectations and ensuring their happiness.
• Championing positive relationships with internal teams and vendors, preparing and communicating status reports, and providing on-site and remote support during project go-lives.

Project Manager, Implementation

Support Engineer

• Deliver high-quality IT Helpdesk support to internal employees
• Build and maintain positive relationships with the Global Aristocrat IT team
• Operate effectively in a high-intensity, team-oriented environment
• Open, update, and close trouble tickets with detailed information
• Perform initial troubleshooting and diagnosis on local and remote devices
• Build, update, bring up, and close incidents and service requests in our ticketing system
• Respond to and diagnose issues with corporate communications devices
• Build and maintain PCs, laptops, and proprietary client hardware

Desktop Support Analyst

• Provide accurate information and support regarding customer accounts, products, and services
• Troubleshoot technical issues across computers, tablets, and mobile devices
• Handle live chat, email communications, inbound calls, as well as occasional outbound calls
• Communicate promotional offers and updates to VIP customers
• Identify, advance, and provide feedback on service issues or customer concerns
• Maintain strict customer confidentiality and data security standards
• Uphold what we value and remain current on internal processes and protocols
• Meet daily performance targets (approximately 70 customer contacts across channels)
• Adhere to SLAs, including responding to chats and calls within 45 seconds

Player Support Representative

Product Manager

• Lead the vision and strategy for social or mobile games, ensuring they are engaging, viral, and highly monetizable.
• Manage the full product lifecycle, from concept to launch and ongoing optimization, ensuring flawless execution.
• Collaborate with cross-functional teams, including artists and engineers, to build wireframe screens, mock-ups, and user flows for new product features.
• Prioritize tasks, manage the product roadmap, and ensure successful implementation of all initiatives.
• Define, measure, and analyze benchmarks to inform decisions and prioritize next steps based on metrics.
• Conduct detailed A/B tests to optimize games post-launch for enhanced virality, engagement, and monetization.
• Generate and refine ideas for new game features, testing concepts with users to determine market position and implementation strategies.

Senior Associate Product Manager

QA Engineer

• Develop, maintain, and complete comprehensive manual test plans, test cases, and test scripts based on functional specifications and user stories for slot games.
• Conduct detailed manual testing of slot games, including gameplay mechanics, bonus features, animations, and audio-visual elements.
• Diagnose and resolve code errors to determine the underlying causes of problems, offering thorough details to the development team.
• Modify game code to trigger features required by testing objectives to achieve desired test coverage.
• Ensure games meet industry standards and regulatory requirements, including RNG testing and certification processes.
• Generate game builds on production media with platform and core code for debug and production environments, and configure the EGMs without supervision.
• Identify, document, and track defects using bug tracking systems such as Jira.
• Collaborate closely with the Game Development team, including Game Designers, Artists, and Software Development Engineers, to resolve issues found during execution of SIT test cycles.
• Follow guidelines set by SIT management to plan and complete tests that support business objectives.
• Suggest improvements to the overall testing process in terms of tools, processes, and test cases.
• Mentor new or junior-level test engineers on the processes, game setup, and understanding of overall testing objectives set for the SIT team.

Associate Principal QA Engineer – Game Testing

Executive Assistant

• Act as a trusted partner to the CEO and COO, supporting prioritisation, decision-making, and execution of strategic objectives
• Provide leverage to the executives by filtering, synthesising, and elevating key information to support effective leadership
• Maintain a strong understanding of business priorities, ensuring alignment of time, focus, and outcomes
• Find opportunities to improve efficiency, communication, and operating rhythm across the Interactive Leadership system
• Provide comprehensive, high-level support to the CEO and COO, ensuring their time is strategically allocated and aligned to business priorities
• Act as a primary gatekeeper, handling competing demands and protecting executive bandwidth
• Proactively manage sophisticated calendars, across global time zones, ensuring efficient scheduling across internal and external collaborators
• Anticipate needs and prepare executives for meetings, briefings, and key decision forums
• Drive coordination of leadership activities, ensuring alignment across central initiatives and key business priorities
• Coordinate executive communications, including drafting high-quality correspondence, presentations, and briefing materials
• Ensure seamless execution against all Board, ESC, Investor, and senior team member meetings, including agenda shaping (where appropriate) and follow-through
• Track actions and outcomes from leadership meetings, holding partners accountable and ensuring delivery
• Support the CEO and COO at key industry events, trade shows, and conferences, including end-to-end planning and on-site coordination
• Orchestrate sophisticated event schedules and collaborator engagement plans to improve external impact
• Prepare high-quality briefing materials and ensure alignment on objectives and messaging
• Partner with internal teams to ensure seamless delivery of executive presence at major events
• Act as a central point of coordination between Interactive Leadership and senior internal/external partners
• Build strong, trusted relationships across the organisation to enable efficient decision-making and execution
• Operate with a high degree of discretion, managing sensitive and confidential matters appropriately
• Deliver best-in-class administrative support, including travel, logistics, and expense management
• Maintain robust systems and processes to ensure smooth and efficient day-to-day operations
• Continuously find opportunities to streamline processes and improve efficiency

Backend Engineer

• Lead Object-Oriented Analysis and Design (OOAD) to build robust and scalable software solutions
• Apply advanced C++ (11/14) to develop high-quality code that meets our strict performance standards
• Develop and debug software for both Linux and Windows environments
• Use tools such as Visual Studio, SVN/GitHub, GDB, memory profiling, and static/dynamic code analysis to ensure flawless software performance
• Implement continuous integration systems to streamline our development process
• Engage in the full application lifecycle, from concept to deployment, using Agile methodology
• Apply your analytical and problem-solving skills to tackle complex technical challenges
• Communicate effectively and work collaboratively within a diverse team
• Mentor junior engineers and share your knowledge to foster a culture of continuous learning and improvement.

Principal Engineer, C++ Developer

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers
• Perform routine maintenance on gaming machines
• Respond promptly to customer calls and emergency requests
• Complete Pre-Site Surveys and follow the schedule
• Maintain inventory accuracy and follow the parts inventory process
• Support customers with technical inquiries and documentation