Arc Partnership

Intake Coordinator

• Serve as the primary point of contact for prospective clients, providing a timely, compassionate, and professional intake experience from initial inquiry through successful onboarding.
• Answer incoming phone calls during designated business hours (8:00 AM–4:00 PM or 9:00 AM–5:00 PM), maintain a minimum 90% incoming call answer rate, and ensure all phone, email, web, and internal referral inquiries receive a response by the following business day.
• Manage the full intake and referral process by assessing client needs, coordinating appointments, organizing and monitoring live waitlists and internal referrals, facilitating appropriate provider matching based on specialty, clinical needs, and availability, coordinating therapy and psychiatric services when integrated care is indicated, and supporting clients through complex intake scenarios to ensure a successful therapeutic match.
• Partner closely with providers, Clinical Leadership, Operations, and the Business Development Representative to support provider caseload growth, communicate referral requirements, facilitate seamless transitions of care, coordinate onboarding for new clients, and provide updates on provider availability, specialties, and clinical appropriateness.
• Maintain accurate, timely, and organized documentation within Salesforce and other organizational systems, including referral tracking, provider caseload availability, specialty and educational background, intake workflows, waitlists, and operational metrics.
• Maintain current onboarding materials, referral protocols, resource libraries, procedural guides, and other organizational documentation to ensure information remains accurate and accessible.
• Provide onboarding and ongoing education to LynLake staff and providers regarding intake policies, procedures, referral workflows, and organizational expectations.
• Serve as a resource for clinicians while maintaining professional boundaries and ensuring consistent adherence to established organizational protocols.
• Support operational excellence by monitoring intake workflows, identifying opportunities to improve efficiency and the client experience, collaborating across departments to ensure frictionless onboarding, and maintaining compliance with organizational policies and procedures.
• Perform other duties and special projects as assigned.

Medical Director

• In addition to providing therapy services, the Associate Clinical Director partners with the Clinical Director and practice leadership team to support ethical, compliant, and high-quality care in accordance with company policies and applicable regulatory and professional standards.
• Serve as an operational leader focused on provider onboarding, supervision support, clinician development, training delivery, and follow-through on quality improvement initiatives established by Clinical Leadership.
• Train new clinicians on documentation principles, clinical standards, and organizational policies and conduct ongoing performance reviews.
• Provide individual and peer coaching to clinicians to support professional growth, clinical excellence, and ethical practice.
• Ensure compliance with BBS standards for supervision, ethical practice, and clinical documentation in conjunction with Clinical Director and Leadership team.
• Provide therapy services to a caseload of clients, maintaining a clinical caseload of 12-15 clients per week.

Associate Clinical Director

System Administrator

• Collaborate with the Director of Infrastructure to design, implement, and manage systems and processes that support ARC Health’s infrastructure and security objectives, fostering a reliable and secure technical environment.
• Work closely with internal teams and external resources to ensure the infrastructure meets current security standards, adapts to evolving security requirements, and aligns with industry best practices.
• Maintain productive relationships with external IT vendors and service providers, ensuring that their goals align with ARC Health’s objectives and that infrastructure projects are executed seamlessly.
• Oversee the consistency, accessibility, and ease of use of desktop solutions for all employees, including efficient management of help-desk operations to provide prompt support.
• Continuously monitor the performance of infrastructure and support services, implementing process improvements to enhance service delivery and operational efficiency.
• Partner with IT leadership, business unit leaders, and service providers to identify and implement strategic solutions that boost operational effectiveness and cost efficiency.
• Establish and nurture strong working relationships with internal stakeholders and organizational leaders to foster collaboration and ensure alignment on technology initiatives.
• Perform other duties as assigned by the Director of Infrastructure, contributing to the overall success of ARC Health’s infrastructure goals.

Systems Administrator

Therapist

• Receives referrals from physicians and mid-level providers.
• Perform initial evaluations of client needs and develop customized treatment plans.
• Provide counseling/talk therapy to scheduled patients utilizing professional counseling standards.
• Formulates differential diagnosis of mild to moderate mental health conditions.
• Formulates short-term and long-term counseling plans for patients under care.
• Consults with medical director and other providers regarding complex patients and regarding prescription medications prescribed by providers.
• Identify patients with urgent mental health conditions (e.g. suicidal, homicidal, psychotic, etc.) and make appropriate referrals to available emergency or psychiatric treatment facilities.
• Provide written document of counseling sessions, assessments, interventions.
• Prepares and conducts group counseling utilizing Cognitive Behavioral Therapy (CBT).
• Establishes systematic follow-up for evaluation of the plan of care and reassesses and modifies the plan, as necessary, including initiation of referrals and consultation with other health care providers as appropriate.
• Assures patient and family teaching is adequate to manage the treatment plan.
• Maintain appropriate documentation of clinical and counseling services, including all necessary billing information.
• Maintain and update professional knowledge and proficiency through continuing education, staff meetings, workshops.

Licensed Therapist

• Conduct assessments of bio-psycho-social needs, develop individualized treatment plans, monitor client progress, and provide relevant education.
• Provide individual outpatient psychotherapy services using evidence-based modalities.
• Actively seek parent and/or patient feedback regarding programming and therapy goals.
• Complete timely and compliant clinical documentation.
• Following company policies, professional conduct standards, and all applicable laws and regulations.
• Make referrals to other health professionals and community members as needed.
• Attend internal and/or external continuing education courses to stay updated on best practices.
• Participate in credentialing processes, including CAQH.
• Exceptional clinical and boundary-setting skills along with expertise in therapy processes and treatment modalities.
• Ability to work independently and as part of a multidisciplinary team productively and effectively.

Specialty Therapist

Recruitment

• Source, attract, and engage active and passive candidates using platforms like Indeed, LinkedIn, and specialized healthcare job boards.
• Conduct initial phone screens to assess candidate qualifications, technical alignment (e.g., certifications for Medical Assistants), and cultural fit.
• Coordinate interview schedules between candidates and hiring managers for multiple positions simultaneously.
• Maintain accurate, up-to-date candidate records and statuses within our Applicant Tracking System (ATS).
• Act as the primary point of contact, ensuring a transparent, welcoming, and timely candidate journey from application to offer.

Junior Recruiter

Human Resources

• A Human Resources Generalist with ARC Health Partners provides day-to-day HR support to their assigned practices.
• Support multiple clinic locations with a scope that includes payroll, onboarding, offboarding, employee engagement, retention, overseeing the employee life cycle, and compliance.
• Partner with hiring managers to ensure openings are posted, pay bands are consistent with market trends, and coordinate interviews as needed.
• Support a seamless onboarding experience, conducting onboarding check-ins to support new hire engagement and retention.
• Coordinate offboarding activities, including exit interviews, final pay coordination, and collection of company property.
• Identify trends from exit data to support continuous improvement in retention strategies.
• Coordinate the payroll process by reviewing timecards, verifying accuracy, and ensuring timely manager approvals.
• Serve as a first point of contact for employee inquiries and escalate issues appropriately.
• Maintain compliance with federal, state, and local employment laws.

Human Resources Generalist

• Attend interdepartmental meetings as needed.
• Collaborate with executive leadership and department heads to ensure alignment with position needs.
• Monitor all HR communications ensuring timely and professional delivery to the responsible party.
• Maintain secure physical and digital personnel files in compliance with legal and organizational standards, including but not limited to: personnel documents, benefits information, and attendance records.
• Manage and implement payroll processes to ensure accurate and timely compensation for all employees.
• Support VP of HR with onboarding tasks for any new hires.
• Other duties as assigned.