Aptive Resources

Events

• Oversee full event registration lifecycle, including building registration pages and event apps, regular reporting, onsite check-in, and after-action reports and analysis.
• Set up and manage attendee customer service channels (email and phone).
• Support vendor coordination, including RFPs for registration and onsite materials.
• Collect and track all revenue, including online payments and mailed checks; reconcile with registration vendor and in-house accounting department.
• Provide onsite support during events and train and manage on-site registration staff.
• Draft communications for attendees and events, including emails, registration website pages, and social media content.
• Coordinate with in-house creative team to develop assets for registration site and event app.
• Create attendee surveys and report event metrics with attendee feedback to inform future planning and continuous improvements.
• Oversee hotel logistics including catering, hotel room blocks, contract concessions, and VIP arrangements.
• Support main stage and breakout session logistics, including audiovisual coordination, room sets, run of show management, and rehearsals.
• Develop and manage Requests for Proposals (RFPs) to secure vendors and services.
• Manage third-party vendors providing services for promotional items, temporary staff, security, catering, audiovisual, and signage.
• Collaborate with the General Service Contractor to manage signage, branding, shipping, exhibit booth assignments, exhibitor tracking, exhibitor kits, and onsite setup.
• Work with in-house creative team on branding and event materials.
• Create seating charts for large events up to 2,000 people.
• Provide on-site support for client and participants at events and in the exhibit hall.
• Process vendor payments and track expenses against event budget.
• Assist with post-event reporting, budget reconciliation, and analysis of event outcomes to inform future planning.
• Deliver high-quality client service by building and maintaining strong relationships with clients, stakeholders, and internal teams.
• Maintain accurate and up-to-date project documentation, timelines, templates, and workbooks for assigned events and registration tasks.
• Actively participate in all client meetings and record meeting minutes required for government records.
• Support the implementation and refinement of departmental processes and lead continuous improvement within their area of focus.

Events Associate

Program Manager

• Serve as lead program manager and PBM Domain Steward for Specialty Clinical Applications, with responsibility for the full lifecycle of program development, maintenance, and evolution
• Lead oversight of Specialty Clinical Applications and cross-collaborate with VA, DOD, and IHS pharmacy partners on informatics initiatives
• Build and sustain effective communication channels between field facilities and national program offices to drive clarity, trust, and team engagement
• Collaborate with VA OI&T, VistA Pharmacy Workgroups, VAMCs, and external stakeholders including the Clinical Pharmacogenetics Implementation Consortium, National Library of Medicine, NIH, and FDA
• Synthesize and analyze information from focus groups and end-users to prepare specification requirements for pharmacy applications
• Represent PBM in analysis and guidance of pharmacy software development and implementation for Process Re-Engineering (PRE) and EHRM projects
• Maintain the PBM Master account database for clinical and technical accuracy across Pharmacy Data Management, Inpatient Medications, Outpatient Pharmacy, BCMA, Adverse Reaction Tracking, and other associated files
• Survey user needs, develop software requirement specifications, and support phased implementation, testing, and training programs
• Review proposed regulations and procedural changes and make recommendations to PBM-CI leadership on needed policy and system updates
• Provide technical training to VHA Pharmacy Informatics Specialists on Specialty Clinical Applications
• Communicate clearly and effectively on complex technical issues with diverse internal and external audiences, including members outside VA

Events Associate

National Program Manager – Specialty Clinical Applications