apna

Counselor

• ● Provide personalized academic and career counseling, addressing inquiries on courses, eligibility, admissions, fees, and scholarships.**● Educate prospective students on program features, pedagogy, and career prospects. **● Generate and manage a strong sales pipeline through cold calling and inbound inquiries. **● Convert leads into enrollments while consistently meeting monthly targets. **● Systematically handle applications and maintain clear communication with parents.**● Follow up on enrollment confirmations and collaborate with the admissions team to achieve targets. **● Stay informed about industry trends, competitive programs, and emerging career opportunities. **● Maintain accurate records of counseling interactions in the CRM. Expand and manage a database of prospective students.

Admission Counsellor

• Provide personalized academic and career counseling, addressing inquiries on courses, eligibility, admissions, fees, and scholarships.
• Educate prospective students on program features, pedagogy, and career prospects.
• Generate and manage a strong sales pipeline through cold calling and inbound inquiries.
• Convert leads into enrollments while consistently meeting monthly targets.
• Systematically handle applications and maintain clear communication with parents.
• Follow up on enrollment confirmations and collaborate with the admissions team to achieve targets.
• Stay informed about industry trends, competitive programs, and emerging career opportunities.
• Maintain accurate records of counseling interactions in the CRM. Expand and manage a database of prospective students.

Admission Counselor

Linguist

• Develop and review linguistic rubrics, taxonomies, and annotation guidelines.
• Collaborate with clients and internal teams to co-develop project-specific linguistic standards and documentation.
• Conduct linguistic reviews, quality assurance, and error analysis to ensure high-quality deliverables.
• Support projects involving ASR (Automatic Speech Recognition), TTS (Text-to-Speech), transcription, speech annotation, and NLP.
• Provide linguistic expertise to improve annotation quality and AI model performance.

Linguist, Telugu

Linguist, Tamil

Operations

• Monitor & Investigate: Review and analyze reported content, user activities, and potential violations, ensuring compliance with platform policies.
• Policy Enforcement: Perform employer verification (KYC, data checks, job hygiene) and take appropriate actions, such as warnings, job removal, account suspensions, or bans, based on policy violations.
• User Communication: Call users/employers to explain KYC requirements and policy violations, clearly explaining the actions taken, and guiding them on how to comply moving forward.
• Trend Analysis: Identify patterns related to fraud, hate speech, harassment, and other safety concerns to enhance policy effectiveness.
• Cross-Team Collaboration: Work closely with verification teams, customer support, and sales to ensure consistent enforcement of trust & safety policies.
• Process & Policy Improvement: Contribute to refining guidelines, workflows, and best practices to continuously improve the safety of our platform.
• Performance Excellence: Meet productivity and quality benchmarks set by the management team.

Verification & Onboarding Operations Executive

Outside Sales

• Conducting hurdle every day with all team members on a designated place
• Assigning locations to each team member for the day to start working.
• Ensuring every team member updates each meeting on a real time basis in CRM.
• Ensuring Day end reporting with detail meeting and closer numbers
• Accompany one of the team members on a daily basis in the field.

Business Development Manager – Field Sales

Customer Support

• Handle customer inquiries and provide prompt and accurate responses via calls, emails, and chats.
• Maintain a high level of professionalism and empathy while addressing customer concerns and resolving issues.
• Adhere to a rostered schedule with two rotational weeks off and be willing to work with a camera throughout the day.
• Collaborate with internal teams to escalate and resolve customer issues efficiently.
• Utilize digital tools and chat software effectively to communicate with customers and track interactions.
• Analyze customer problems and propose appropriate solutions, demonstrating a proactive approach to customer service.
• Ensuring timely resolution and customer satisfaction.
• Demonstrated ability to work effectively in a team environment and handle escalations

Customer Support Manager

• Supervise the team for acquiring SMB customers
• Drive the cold calling of clients
• Close long-term deals on the ground
• Conduct hurdle every day with all team members on a designated place
• Assign locations to each team member for the day
• Ensure every team member updates each meeting in CRM
• Ensure Day end reporting with detail meeting and closer numbers
• Accompany one of the team members on a daily basis in the field.