apna

Customer Support

• Handle customer inquiries and provide prompt and accurate responses via calls, emails, and chats.
• Maintain a high level of professionalism and empathy while addressing customer concerns and resolving issues.
• Adhere to a rostered schedule with two rotational weeks off and be willing to work with a camera throughout the day.
• Collaborate with internal teams to escalate and resolve customer issues efficiently.
• Utilize digital tools and chat software effectively to communicate with customers and track interactions.
• Analyze customer problems and propose appropriate solutions, demonstrating a proactive approach to customer service.
• Ensuring timely resolution and customer satisfaction.
• Demonstrated ability to work effectively in a team environment and handle escalations

Customer Support Manager

Outside Sales

• Supervise the team for acquiring SMB customers
• Drive the cold calling of clients
• Close long-term deals on the ground
• Conduct hurdle every day with all team members on a designated place
• Assign locations to each team member for the day
• Ensure every team member updates each meeting in CRM
• Ensure Day end reporting with detail meeting and closer numbers
• Accompany one of the team members on a daily basis in the field.

Business Development Manager – Field Sales

• Apna is India’s leading Professional Networking Platform where users can search and apply for jobs for free, and employers can post job vacancies and hire quality candidates.
• **Job Description:**
• We are looking for **passionate, energetic, and career-driven freshers** to join our **Customer Support team** and begin their journey in a fast-growing, customer-first work environment.
• As a **Customer Support Specialist,** you will work directly with employers hiring on Apna and support them across **calls, emails, and chats**. This role is perfect for candidates who enjoy **problem-solving, communication, relationship-building, and creating great customer experiences.**
• The ideal candidate should have good communication skills in **English and Hindi**, a **customer-first mindset**, a positive attitude, and a strong willingness to learn **CRM tools, support processes, digital platforms, and professional customer success practices.**
• **Support Process Type:****Blended – Call Heavy/Open to chat and email
• **Type of Employer Queries:****Churn Management, Reactivation of customer, Job posting queries.

Customer Support Manager

Business Development Manager – Field Sales

Customer Support Executive, Fresher