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About the role
Key responsibilities & impact- Handle customer inquiries and provide prompt and accurate responses via calls, emails, and chats.
- Maintain a high level of professionalism and empathy while addressing customer concerns and resolving issues.
- Adhere to a rostered schedule with two rotational weeks off and be willing to work with a camera throughout the day.
- Collaborate with internal teams to escalate and resolve customer issues efficiently.
- Utilize digital tools and chat software effectively to communicate with customers and track interactions.
- Analyze customer problems and propose appropriate solutions, demonstrating a proactive approach to customer service.
- Ensuring timely resolution and customer satisfaction.
- Demonstrated ability to work effectively in a team environment and handle escalations
Requirements
What you’ll need- 1 to 3 years of relevant work experience in customer support or related fields.
- Graduation is mandatory, with a preference for candidates with experience in recruitment, BPO/KPO, Customer Success, Call center, or SaaS-related fields.
- Proficiency in both English and Hindi, with a minimum typing speed of 30 words per minute.
- Stable work environment with a reliable Wi-Fi connection (minimum speed of 30 Mbps) and a dedicated work-from-home setup.
- Availability and flexibility to work in a rotational shift schedule, including weekends and extended hours.
- Comfort and familiarity with digital tools such as Excel, CRM, ticketing systems, chat software, Zoom, Google Meet, and Calendly.
- Ability to work in a front-line role handling customer queries for a minimum of 1 year.
- Willingness to commit to the current role for a minimum duration and availability to start within a month.
- Should be flexible and should be able to adapt to change.
- Skills Required for the role - Typing speed of 30 wpm, Fluent in English, and Hindi
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account apna Website LinkedIn All Job Openings 501 - 1000 employees Founded 2019 🏪 Marketplace 🎯 Recruiter 👥 B2C 👥 HR Tech Marketplace
- Recruitment
- B2C
- HR Tech apna is a professional networking platform tailored specifically for the Indian market. It connects job seekers with employers across various sectors, facilitating job opportunities in real-time. Apna also offers community-building features where users can engage in discussions, share knowledge, and upskill through various resources. The platform is designed to support blue and grey-collar workers, providing them with tools and resources to enhance their career prospects. Customer Support Manager 🔥 24 minutes ago 🇮🇳 India – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support 🗣️🇮🇳 Hindi Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Handle customer inquiries and provide prompt and accurate responses via calls, emails, and chats.
- Maintain a high level of professionalism and empathy while addressing customer concerns and resolving issues.
- Adhere to a rostered schedule with two rotational weeks off and be willing to work with a camera throughout the day.
- Collaborate with internal teams to escalate and resolve customer issues efficiently.
- Utilize digital tools and chat software effectively to communicate with customers and track interactions.
- Analyze customer problems and propose appropriate solutions, demonstrating a proactive approach to customer service.
- Ensuring timely resolution and customer satisfaction.
- Demonstrated ability to work effectively in a team environment and handle escalations 🎯 Requirements
- 1 to 3 years of relevant work experience in customer support or related fields.
- Graduation is mandatory, with a preference for candidates with experience in recruitment, BPO/KPO, Customer Success, Call center, or SaaS-related fields.
- Proficiency in both English and Hindi, with a minimum typing speed of 30 words per minute.
- Stable work environment with a reliable Wi-Fi connection (minimum speed of 30 Mbps) and a dedicated work-from-home setup.
- Availability and flexibility to work in a rotational shift schedule, including weekends and extended hours.
- Comfort and familiarity with digital tools such as Excel, CRM, ticketing systems, chat software, Zoom, Google Meet, and Calendly.
- Ability to work in a front-line role handling customer queries for a minimum of 1 year.
- Willingness to commit to the current role for a minimum duration and availability to start within a month.
- Should be flexible and should be able to adapt to change.
- Skills Required for the role - Typing speed of 30 wpm, Fluent in English, and Hindi Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Support Specialist 🕒 3 days ago Modak 51 - 200 💳 Fintech 👥 B2C 📚 Education Website LinkedIn All Job Openings Customer Success Specialist providing support via social media and chat for a fintech platform. Troubleshooting and collaborating across teams to enhance user experience. 🇮🇳 India – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨🎓 No degree required Customer Support Operations Manager 🕒 May 15 Infinity Business Services 51 - 200 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Customer Support Operations Manager managing client escalation and support operations for a virtual staffing company. Ensuring high service standards and operational efficiency in a remote setting. 🇮🇳 India – Remote 💵 ₹36k - ₹42k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Finance Support Specialist – US Finance Operations 🕒 April 25 Milliman 1001 - 5000 🤝 B2B ⚕️ Healthcare Insurance 💸 Finance Website LinkedIn All Job Openings Finance Support Specialist handling US-based finance operations while working remotely from India. Handling billing, invoicing, accounts payable, and financial reporting in alignment with US business hours. 🇮🇳 India – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support Customer Service Associate, Domestic & International Process 🕒 April 23 CX25WW 1 - 10 📚 Education 🎯 Recruiter 👥 HR Tech Website LinkedIn All Job Openings Customer Service Associate managing customer interactions via voice, chat, or email. Supporting both domestic and international clientele with AI tools for efficiency. 🇮🇳 India – Remote 💵 ₹240k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required Customer Support Associate – Domestic & International Process 🕒 April 23 CX25WW 1 - 10 📚 Education 🎯 Recruiter 👥 HR Tech Website LinkedIn All Job Openings Customer Support Associate handling customer interactions across voice, chat, and email for domestic and international processes. Delivering high-quality customer experience and resolving queries. 🇮🇳 India – Remote 💵 ₹320k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
customer supporttyping speed 30 wpmproactive problem solvingcustomer issue resolutionBPOKPOSaaSrecruitmentcall center experiencecustomer success
Soft Skills
professionalismempathyteam collaborationflexibilityadaptabilitycommunicationcustomer satisfactionescalation handlingtime managementproblem analysis