Consultant

• Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions
• Provide exceptional customer experience through quality interactions that meet customers’ financial transaction needs at the first point of contact
• Undertake cash management requirements in an accurate and efficient manner in line with bank process and policy requirements
• Work collaboratively with colleagues
• Identify any product that may benefit the customers and refer them on to the relevant person or area of the Bank to help them further

Service Consultant

Manager

• Mapping and assessing key member journeys to understand pain points and design pragmatic, actionable improvements.
• Working with MUFG, Zurich, and internal teams to scope enhancements, agree solutions, and drive implementation.
• Leading delivery of a portfolio of continuous improvement initiatives that rely on our outsourced administrator.
• Working closely with risk, compliance, legal, finance, and product to ensure alignment, issue resolution, and regulatory adherence.
• Assisting with quality assurance and review of high‑importance member communications such as benefit statements, disclosure documents, and annual reporting.

Manager, Member Services

Account Manager

• Managing a portfolio of predominantly agribusiness customers
• Developing and maintaining a detailed understanding of customers' business and financial needs
• Driving growth through acquisition, increasing share of wallet and referrals
• Collaborating with product partners and other stakeholders to design, structure and execute deals
• Proactively managing credit and operational risks
• Applying Relationship Credit Approval Discretion as appropriate.

Relationship Manager, SME Banking

• Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions
• Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience
• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
• Actively participate in and support bank programs and initiatives
• Take responsibility to ‘know your customer’ from a risk perspective
• Ensure compliance with ANZ and branch policies and procedures

Banking Consultant

Director

• A leadership role supporting the ANZ Papua New Guinea providing industry segment oversight for the Resources, Energy and Infrastructure portfolio
• Responsible for the efficient and effective end-to-end credit risk analysis function - including structuring, risk analysis, credit approval, transaction execution, review and monitoring processes around an identified portfolio of customers
• Industry specific research and ongoing portfolio management functions are also core responsibilities
• Coaching and development of staff to uplift credit skills
• Provide first line of defence (in conjunction with relationship), to ensure well managed framework, and manage credit risks within the Resources, Energy and Infrastructure portfolio
• Role will have management responsibility for staff at the Analyst and/or Associate level and exercise a credit delegation

Associate Director, Research & Analysis

• Contribute to a significant uplift in customer engagement and advocacy and create real customer value
• Actively participate in and support bank programs and initiatives
• Take responsibility to ‘know your customer’ from a risk perspective
• Ensure compliance with ANZ and branch policies and procedures

Solutions Engineer

• Partner with business stakeholders and vendors to design customer‑centric solutions.
• Shape the future by creating high‑level solution designs, models, option assessments, and future‑state architectures for core banking.
• Evaluate and recommend solution options that align with strategic goals, architecture principles, and target platforms.
• Collaborate with Enterprise Architects across the group to embed best practices, patterns, and reusable solutions.
• Lead key architecture decisions and develop patterns that can be reused across the organisation.
• Engage and influence stakeholders by clearly communicating architecture designs and guiding them through governance and approval.
• Work as part of a collaborative, cross‑disciplinary architecture team and the wider engineering and customer experience community.

Solution Architect

• Working with your Relationship Manager to manage a portfolio of customers
• Proactively developing and maintaining a detailed understanding of the customer’s business and financial needs
• Acting in the best interest of the customer and applying a customer-centric approach, to support the customer’s business needs with suitable products and services
• Providing appropriate solutions towards account maintenance and customer needs
• Maintaining a well-managed portfolio compliant with all relevant policies and procedures
• Maintaining control of workflows across all compliance and customer fulfilment processes
• Collaborating with product partners and other stakeholders to fulfil customer needs

Assistant Manager

• Help providing customers with a seamless banking experience
• Meet each customer’s end-to-end financial needs and goals across transaction activities
• Educate customers on the financial solutions available, including digital
• Complete customer transactions and have in-depth needs based conversations
• Deliver a high standard of customer service ensuring customer satisfaction
• Act as a role model and peer coach to deliver the best possible customer experience

Business Analyst

• Documenting detailed business requirements, collaborating with stakeholders, operational teams, Technology partners and change teams to understand the and-to-end initiative and translate business requirements into workable, testable technology outcomes.
• Transforming requirements into stories, acceptance criteria, system design etc. – including analysis of existing services, performing field level analysis, defining intra-system mapping and transformation rules and interface specifications.
• Documenting system dependencies, information flow, requirements and constraints.
• Documenting, executing and governance of testing including UAT, BVT, systems and SIT testing; previous exposure to writing and executing test automation will be highly regarded.
• Supporting change and implementation activities to ensure all impacted teams and roles are trained, equipped and ready to absorb and manage the change, verify and validate what is in production.
• Supporting operational and feature readiness; liaise with the vendor to provide ongoing support for the platform as required e.g. problem / incident management.
• Ability to synthesise and Root Cause Analysis log and event information from multiple sources into risk analysis, Incident Management process and test reporting, maintaining traceability.
• Leveraging tools for optimal collaboration and knowledge sharing (Confluence, JIRA, SharePoint etc.).
• Coordinating with cross-functional teams from Business, IT and third-party providers ensuring that changes being introduced into live environment are tested efficiently.
• Identifying and managing risks associated with testing to ensure that impacts are mitigated and do not influence delivery.

IT Support

• Supporting customers and stakeholders by applying strong Non-Financial Risk (NFR) expertise to drive sustainable improvements in governance, risk management, and internal control effectiveness.
• Contributing to a collaborative and adaptive Internal Audit environment that prioritizes capability uplift, continuous professional development, and inclusive leadership.
• Leveraging deep Risk and Internal Audit experience—including contemporary NFR practices, compliance management, and risk management frameworks—to deliver high quality audit outcomes.
• Working closely with colleagues across the global Internal Audit function, using strong stakeholder management and influencing skills to promote alignment and shared outcomes.
• Playing a key role in building team capability by uplifting audit quality, embedding contemporary NFR methodologies, and fostering continuous improvement across the function.

Audit Manager

Chief Marketing Officer

• Lead enterprise-level segment marketing strategy, ensuring ANZ competes for growth
• Translate segment insight into portfolio priorities, ensuring propositions and investment align to the highest-value customer opportunities
• Shape segment and product proposition development and go-to-market sequencing in partnership with Segments, Product, Digital and Technology leaders
• Be accountable for segment and product marketing-attributable growth outcomes
• Own the marketing investment strategy and budget, prioritising spend across segments to maximise commercial return
• Lead marketing’s role in ANZs digital transformation agenda, activating our Master Brand strategy
• Represent Marketing in senior leadership forums, influencing strategic decisions on where the organisation places its growth bets
• Lead and develop a marketing team accountable for Segments and Retail Products, building capability in insight, proposition design and lifecycle thinking, and the delivery of growth outcomes
• Lead through ambiguity and change, balancing delivery with continuous improvement and capability uplift

Head of Marketing – Segments and Retail Product

• Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions
• Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience
• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
• Actively participate in and support bank programs and initiatives
• Take responsibility to ‘know your customer’ from a risk perspective
• Ensure compliance with ANZ and branch policies and procedures.

Risk

• Enable and inspire a multi-disciplinary team to pursue its mission
• Guide the squad on 'what' work should be completed
• Create, prioritise, sequence and maintain the Product Backlog
• Assist with the elaboration of Themes, Features and Epics into User Stories
• Convey the vision and goals at the beginning of every Quarter and Sprint
• Ensure the Squad remains aligned to these
• Review progress and reprioritise or resequence any work that is not complete
• Engage customers and stakeholders to ensure the Squad is working on the right things
• Actively participate in daily standups, Sprint Planning, Showcases and Retrospective ceremonies
• Remove roadblocks and manage alignment and interdependencies with other product owners or teams/squads
• Liaise with Tribe and Chapter leadership and other POs to ensure the squad has the support required to succeed
• Advocate the squad mission and refine it with the Tribe Lead where required
• Share the progress of the squad with the wider organisation

Governance Manager

• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
• Actively participate in and support bank programs and initiatives
• Take responsibility to ‘know your customer’ from a risk perspective
• Ensure compliance with ANZ and branch policies and procedures