Onboarding Specialist

• Manage the customer, front office (trading/sales/relationship managers) expectations when onboarding the customer.
• Provide tailored solutions to client’s onboarding challenges.
• Act as customer contact point, building lasting client relationships.
• Ownership of customer KYC requests and queries.
• Run weekly onboarding meetings & engage with key business stakeholders.
• Manage and build relationships with customers and Relationship Managers.

Customer Onboarding Manager

Risk

• Develop and Enhance Risk Culture Strategy & Framework.
• Partner with the Head of Risk Culture to execute ANZ’s risk culture strategy and continuously improve frameworks, methodologies, and assessment tools using industry best practices.
• Lead Risk Culture Assessments & Reporting.
• Coordinate measurement, monitoring, and reporting of risk culture maturity across business units, including analysis of survey outcomes and preparation of actionable insights.
• Provide Insights & Drive Uplift Initiatives.
• Identify gaps in risk culture, recommend solutions, and support action plans that strengthen behaviours and align with ANZ’s risk principles.
• Design and Embed Behavioural Change Programs.
• Apply behavioural science to create programs, tools, and training that drive sustainable cultural change, supported by clear and consistent communication across multiple channels.
• Engage and Influence Stakeholders.
• Build strong relationships across Risk, Businesses, Talent & Culture, and control functions, while supporting engagement with Internal Audit and regulators.
• Champion ANZ Values and Risk Practices.
• Demonstrate ANZ’s values in all interactions and maintain a strong understanding of risk culture and risk management practices to guide decision-making.

Risk Culture Specialist

Consultant

• Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions
• Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience
• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
• Actively participate in and support bank programs and initiatives
• Take responsibility to ‘know your customer’ from a risk perspective
• Ensure compliance with ANZ and branch policies and procedures

Banking Consultant

• Delivering high quality customer interactions
• Working efficiently and accurately to process customer transactions
• Establishing good working relationships
• Undertaking Cash Management requirements
• Maintaining compliance with ANZ and branch policies

Service Consultant

Manager

• Lead and guide a team of passionate bankers
• Monitor and manage branch performance across sales, revenue, productivity, and profitability
• Ensure customer interactions reflect ANZ’s commitment to quality
• Maintain a safe and compliant branch environment
• Identify opportunities to deepen customer connections
• Create a positive team environment

Branch Manager

• Oversee delivery assurance across DBB projects, ensuring alignment with governance, risk, information security, and regulatory standards.
• Monitor project progress and recommend actions for any risks, issues, or compliance deviations.
• Partner with Project Managers, Risk, Compliance, QA and Audit teams to proactively manage non‑financial risks and support key reviews.
• Prepare and contribute to governance meetings and steering committees through high‑quality reporting and insights.
• Review project documentation for quality and completeness, supporting teams to maintain accurate governance artefacts.
• Build strong, collaborative relationships with stakeholders across delivery teams, business owners, and enablement functions.

Delivery Assurance Manager

• Support the running of daily branch operations and customer service delivery
• Coach and develop staff to meet customer needs with care and confidence
• Monitor branch performance and look for ways to improve customer and employee outcomes
• Ensure policy and risk procedures are followed across the board
• Step into leadership when the Branch Manager is away, with full responsibility

Assistant Branch Manager

• Act as ANZ products initiator and role model
• Eagerly support the Branch Manager in delivering ANZ’s retail strategy in addition to day-to-day operations for the branch
• Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services.
• Take responsibility to ‘know your customer’ from a risk perspective
• Deliver the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers

Senior Banking Consultant

Operations

• Execute data management capabilities in the Division, spanning Data Quality, Reference and Master Data, Standards and Obligations.
• Consult with stakeholders to understand the business problem and collaborate with other data practitioners to define and deliver appropriate data solutions.
• Help ensure data is organised, managed and leveraged within Australia Retail to meet obligations.
• Support multiple business units in Australia Retail with the delivery of data outcomes – including understanding requirements, mapping, analysing, and supporting process resulting in high quality data.
• Manage activities and issues to drive business value with data as a focus.
• Operate a robust approach to Data Quality, Reference and Master Data, Policies, Standards and Obligations reviews.

Data Management Operations Analyst

Client Services Representative

• Manage daily operations of the Service and Onboarding activities in Hong Kong, including workload prioritization, team meetings, and handing performance feedback
• Develop and maintain a training framework and skills matrix to ensure team capabilities, skills and knowledge uplift and cross-training.
• Lead process reviews and foster a culture of continuous improvement to enhance service delivery.
• Act as the first escalation point for service and onboarding issues and represent the business in operational initiatives.
• Oversee offshored functions in Group Capability Centres, ensuring incident management, performance monitoring, and governance participation.
• Ensure smooth KYC onboarding through personalized client interactions, maintaining compliance with internal and regulatory standards.
• Facilitate product onboarding and training to drive adoption and effective usage of services.
• Build and maintain strong client relationships, acting as the primary contact for onboarding and issue resolution.
• Collaborate with internal teams, business stakeholders and Head of Service & Onboarding, resolve issues, ensure retention of clients, and also the possible identification of cross-sell opportunities through operational interactions.
• Represent service in business forums, promote segment knowledge, and align operations with business needs.
• Lead complaint handling for the Hong Kong entity, including documentation, monitoring, and reporting.
• Promote a client-centric culture and cross-functional collaboration to enhance customer experience and business outcomes

Head of Client Service Relationship

Analyst

• Manage changes to the capital engine to ensure all commitments are correctly assigned to the appropriate division.
• Validate data flows from source systems to the capital engine.
• Draft functional requirements and perform user acceptance testing (UAT) for system changes.
• Review and adjust logic for capital overlays to ensure accurate apportionment across relevant divisions.
• Collaborate with Finance and Risk teams to confirm methodology and compliance.
• Adjust and improve management reporting on drivers of divisional RWA (Risk-Weighted Asset) movements.
• Provide insights and analysis to support decision-making and governance.

Senior Credit Risk Analyst

Engineer

• Monitor the performance of all critical applications
• Support and maintain the Monitoring and observability platform
• Manage the tribe backlog
• Work closely with others to prioritise work
• Manage interdependencies and distil features to epics
• Lead sprints to deploy monitoring tools and services
• Provide consulting services to assess and implement monitoring solutions

Observability Engineer – Dynatrace

• Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions
• Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience
• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
• Actively participate in and support bank programs and initiatives
• Take responsibility to ‘know your customer’ from a risk perspective
• Ensure compliance with ANZ and branch policies and procedures.

Account Manager

• Build sustainable long-term client relationships and growing critical customer portfolios
• Provide customers with effective, value-added solutions whilst managing potential risks and applying financial analysis to identify key insights
• Collaborate with various teams with the Business Unit and across the wider bank to support your customers’ growth and ongoing success
• Role model coaching, underpinned by a deep understanding of individual's motivations and aspirations to engage and inspire outperformance
• Develop a network of contacts and assist in achieving overall business strategies of sourcing new business, maximizing existing business, and increasing effectiveness

Relationship Manager – Growth

• Translate and apply the Group Risk Appetite Statement and policies within the division, providing expert guidance on Operational Risk obligations, applicability, and materiality.
• Lead top-down risk identification and assessment across Operational Risk themes, leveraging analytics and automation to surface indicators, trends, and emerging risks.
• Establish robust approaches for identifying material service providers, maintaining registers, due diligence, formal agreements, monitoring, reporting and orderly exit planning.
• Oversee impact assessments and change delivery for regulatory and policy updates, partnering with the business to drive process improvements, control uplift, and remediation of high-risk activities.
• Manage governance and escalation processes, raising issues where frameworks or practices are not effectively supporting risk management.
• Collaborate with Group Risk, Line 2, and divisional peers to enable consistent, end-to-end Operational Risk management across boundaries.
• Promote a strong Line 1 accountability culture, ensuring leaders understand and execute their risk and control testing responsibilities.
• Lead and develop a team of specialists, setting clear expectations and building capability to deliver sustained uplift in risk management.

Customer Onboarding Manager

Risk Culture Specialist

Banking Consultant

Service Consultant

Branch Manager

Delivery Assurance Manager

Assistant Branch Manager

Senior Banking Consultant

Data Management Operations Analyst

Head of Client Service Relationship

Senior Credit Risk Analyst

Observability Engineer – Dynatrace

Banking Consultant

Relationship Manager – Growth

Senior Manager – Operational Risk COE