Assistant Manager
ANZ
full-time
Posted on:
Location Type: Office
Location: Caringbah • Australia
Visit company websiteExplore more
About the role
- Working with your Relationship Manager to manage a portfolio of customers
- Proactively developing and maintaining a detailed understanding of the customer’s business and financial needs
- Acting in the best interest of the customer and applying a customer-centric approach, to support the customer’s business needs with suitable products and services
- Providing appropriate solutions towards account maintenance and customer needs
- Maintaining a well-managed portfolio compliant with all relevant policies and procedures
- Maintaining control of workflows across all compliance and customer fulfilment processes
- Collaborating with product partners and other stakeholders to fulfil customer needs
Requirements
- Prior experience in commercial banking frontline roles and commercial lending
- Ability to help manage strong customer relationships by handling service queries and solving minor issues
- Strong communication skills to assist customers effectively
- Attention to detail when reviewing agreements and contracts
- Ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors (the 5Cs of credit)
- Ability to manage multiple tasks and keep track of customer documentation, banking transactions, and internal communications
- Familiarity with risk management concepts, particularly in credit risk, risk and market risk
- Familiarity with regulatory requirements such as KYC (Know your Customer) and AML (anti-money laundering)
Benefits
- Access to health and wellbeing services
- Discounts on selected products and services from ANZ
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
commercial bankingcommercial lendingcredit assessmentrisk managementcredit riskmarket riskKYCAMLcustomer documentation managementbanking transactions
Soft Skills
customer relationship managementcommunicationattention to detailproblem-solvingmultitaskingcollaborationcustomer-centric approachworkflow managementservice orientationstakeholder engagement