AnswersNow

Account Executive

• Actively grow and manage an outside sales territory with consistent field activity to generate referrals from current and new partners
• Prospect potential partners and B2B accounts daily to target and generate a pipeline of referral leads and close a continuous pipeline of opportunities - this includes in-person visits to potential partners, identify key contacts, and navigate past gatekeepers
• Conduct weekly in-service presentations within medical practices to educate and promote AnswersNow to all levels of staff
• Own a portfolio of key partners. Develop and execute strategic and tactical plans to achieve optimal satisfaction, retention, and growth in key accounts
• Demonstrate an unwavering commitment to reflect the mission of the company and to evangelize our purpose
• Maintain and improve existing sales practices, processes, and tools and identify areas for funnel optimization
• Drive a volume of outbound activity across face to face interactions, phone and video calls, emails, social outreach, and other communications touchpoints that address partners’ concerns
• Host sales calls and demos with target accounts; continuously refine and improve your cadence and channel sales approach
• Maintain data hygiene and accuracy within our CRM and CRM dashboards; own your KPIs; demonstrate and communicate progress towards your sales projections
• Own all reporting deliverables for partner portfolio
• Manage partner issues and escalations, collaborating with internal teams such as member support, operations, analytics, product, and marketing as required
• Collaborate with internal experts about the services being delivered to ensure information being shared with partners is accurate and consistent

Medical Sales Representative

• Actively grow and manage an outside sales territory with consistent field activity to generate referrals from current and new partners
• Prospect potential partners and B2B accounts to target and generate a pipeline of referral leads and close a continuous pipeline of opportunities - this includes in-person visits to potential partners, identify key contacts, and navigate past gatekeepers
• Conduct weekly in-service presentations within medical practices to educate and promote AnswersNow to all levels of staff
• Own a portfolio of key partners. Develop and execute strategic and tactical plans to achieve optimal satisfaction, retention, and growth in key accounts
• Demonstrate an unwavering commitment to reflect the mission of the company and to evangelize our purpose
• Maintain and improve existing sales practices, processes, and tools and identify areas for funnel optimization
• Drive a volume of outbound activity across calls, emails, social outreach, and other communications touchpoints that address partners’ concerns
• Host sales calls and demos with target accounts; continuously refine and improve your cadence and channel sales approach
• Maintain data hygiene and accuracy within our CRM and CRM dashboards; own your KPIs; demonstrate and communicate progress towards your sales projections
• Own all reporting deliverables for partner portfolio
• Manage partner issues and escalations, collaborating with internal teams such as member support, operations, analytics, product, and marketing as required
• Collaborate with internal experts about the services being delivered to ensure information being shared with partners is accurate and consistent

People Operations

• Own the end-to-end employee lifecycle for corporate and clinical teams, managing virtual onboarding, executing exit interviews, and running pulse surveys to turn feedback into actionable culture initiatives.
• Serve as the primary point of contact for complex remote employee relations and conflict resolution, providing objective, empathetic guidance while ensuring compliance and documentation standards.
• Partner with VP of People to design and execute the annual performance review cycle, including creating training content, building review frameworks, and facilitating fair and equitable performance calibrations.
• Coach and support people managers on navigating difficult conversations, resolving team friction, and using performance management frameworks to unblock and unlock their teams' potential.
• Support the annual promotion and compensation change processes, building clear approval workflows and equipping managers with the training needed to deliver compensation decisions transparently.
• Collaborate with vertical leaders to design, implement, and maintain structured growth paths and career progression frameworks across different departments and levels.
• Design, deliver, and track virtual training programs for corporate staff while facilitating specialized leadership development initiatives to elevate manager capabilities.
• Identify critical organizational roles, build robust internal succession paths, and support managers in designing custom development plans for high-potentials and top performers.

People Partner

Payroll

• Oversee payroll processes and execution, ensuring timely and accurate payments to employees, including variable and incentive compensation
• Review and process additional pay items, W-2s, and 1099s, and validate payroll tax filings for accuracy and compliance
• Manages the end-to-end variable compensation lifecycle, including drafting and distributing compensation letters, and conducts annual salary benchmarking to update and establish competitive pay bands.
• Oversees relevant inboxes to promptly resolve state notices, manages all federal, state, and local payroll tax filings, and maintains active state licensures.
• Supports new state expansion initiatives by coordinating corporate registrations and configuring state-specific payroll rules within Rippling.
• Executes routine internal payroll audits, leads the annual Rippling payroll audit, manages the Betterment 401(k) program, and supports annual 401(k) testing and compliance audits.
• Serves as the primary administrator for Workers’ Compensation policies and coordinates responses to unemployment claims and Department of Labor (DOL) inquiries.
• Manages timecard tracking systems, delivers training and ongoing support to managers and employees on timekeeping best practices, and serves as the main point of contact for employee payroll and tax inquiries.

Payroll Manager

Accountant

• Work in close partnership with the Controller to strengthen the month-end processes
• Prepare journal entries, accruals, and adjustments to support timely and accurate month-end and year-end close processes
• Reconcile general ledger accounts, proactively identify discrepancies, and ensure integrity of financial reporting
• Support regulatory reporting requirements including surveys, franchise taxes, and annual reports, ensuring compliance with applicable deadlines
• Serve as a point of contact for employee and vendor inquiries, partnering with internal teams to resolve issues efficiently
• Support ad hoc financial analysis and special projects to inform business decisions and improve operational efficiency
• Review, code, and process vendor invoices, employee reimbursements, and corporate card transactions in accordance with company policy and accounting standards
• Maintain and update vendor records, accounts payable inbox, and the Company Finance calendar, ensuring timely tracking of key reporting and compliance deadlines

QA Engineer

• Ensure integrity, accuracy, and compliance of delegated credentialing processes.
• Work closely with the Senior Manager to establish, prepare and execute training materials.
• Collaborate with the Enrollment Submission team to manage Medicaid, MCO, and commercial payer applications.
• Partner with leadership and Contracting to facilitate licensure expansion and network growth into new markets.

QA Coordinator

Data Scientist

• Architect and continuously improve the RAG pipeline that retrieves client-specific clinical context — session notes, treatment plan goals, historical performance data — and injects it into inference-time prompts
• Design the retrieval layer: chunking strategies, embedding models, vector store configuration, and retrieval ranking — optimizing for clinical relevance, not just semantic similarity
• Build a context assembly system that selects and structures the most relevant clinical information for each model invocation, given token constraints and clinical priority
• Evaluate retrieval quality rigorously: build test sets, measure recall and precision, and iterate on the pipeline based on where retrieval fails
• Design evaluation frameworks that assess AI recommendation quality beyond standard NLP metrics — working with clinical stakeholders to define what 'good' means for each use case
• Build automated evaluation pipelines that can test AI outputs at scale: LLM-as-judge evaluators, human review workflows, and clinical validity checks
• Maintain evaluation datasets that reflect the real distribution of clinical scenarios the model encounters in production
• Systematically identify where foundation model capabilities fall short for AnswersNow's care model: what clinical reasoning the model gets wrong, what it hallucinates, what it doesn't know how to handle
• For each identified gap, recommend and implement the appropriate mitigation — improved retrieval, prompt engineering, output validation, or escalation to human review
• Monitor production AI outputs for quality, drift, and failure modes using the evaluation infrastructure you've built
• Define alerting thresholds and escalation paths for when AI quality falls below acceptable clinical standards
• Work closely with clinical leadership and BCBAs to understand the care model deeply enough to design AI systems that support it accurately
• Translate clinical domain knowledge into technical requirements: what context does the model need, what outputs are clinically acceptable, where does the model need to defer to the clinician

Operations

• Lead, Scale, & Coach Teams: Directly manage the day-to-day intake and orientation teams; coach personnel on call quality, high-velocity outreach execution, and modern workflow standards.
• Drive Funnel Conversion & Velocity: Own top-of-funnel pipeline performance. Treat family inquiries as high-priority leads by driving aggressive speed-to-lead times (targeting outreach within 1 business day) and maximizing conversion from inquiry to completed orientation.
• Promote Model Value & Reduce Friction: Ensure families understand the clinical advantages of virtual ABA therapy, while systematically eliminating pipeline no-shows, reschedules, and process delays.
• Govern Document & Data Operations: Oversee high-volume, compliant data collection pipelines, including medical diagnosis collection, clinical escalations, and Release of Information (ROI) management across HubSpot and ClickUp.
• Champion Operational Agility: Thrives on continuous improvement; quickly translate daily performance trends into workflow adjustments, adapt to rapid organizational updates, and resolve complex family onboarding escalations.

Senior Manager of Operations

Director

• Define the end-to-end family engagement strategy to ensure high retention and successful clinical outcomes.
• Identify and mitigate Social Determinants of Health (SDOH) that create barriers to consistent treatment for families.
• Oversee the family experience from the point of intake through assessment, treatment, and eventual discharge.
• Develop and maintain a robust network of community partners, outside agencies, and higher levels of care (HLOC) for referrals.
• Create innovative parent-engagement initiatives to drive the timely completion of clinical assessments and treatment goals.
• Provide high-level support for families in crisis, offering resources for financial stability, housing, or specialized advocacy.
• Partner with clinical leadership to ensure family engagement efforts are synchronized with the child’s clinical treatment plan.
• Establish the 'Family Success Playbook,' documenting SOPs for care coordination that can be scaled as the team grows.
• Act as the senior escalation point for complex family situations that require a high degree of empathy and creative problem-solving.
• Collaborate with the Ops team to ensure that scheduling and administrative logistics support, rather than hinder, the family's journey.
• Communicate with families on pauses in care and next steps.
• Strategize and deploy AI-enhanced workflows to automate routine family interactions and administrative logistics, maximizing the team's capacity for high-touch client engagement efforts.
• Harness AI-driven predictive analytics to identify real-time trends in family engagement and potential barriers to care, allowing for proactive, data-informed interventions at scale.
• Evaluate and implement AI-powered tools for automated resources to ensure consistent, high-quality family support while maintaining operational efficiency.
• Oversee all clinical appeals (from submission through final determination) and all external Peer-to-Peers and Peer Reviews; analyze outcomes for systemic change.
• Collaborate with payers and agencies on utilization-related clinical issues and resolution.

Director of Client Engagement – Success

• Own the strategy, performance, and scalability of the end-to-end revenue cycle, including authorizations, claims management, denial prevention, payment posting, and A/R operations.
• Own key RCM performance metrics including net collection rate, denial rate, clean claim rate, cash collections, and days in A/R.
• Lead initiatives to improve revenue capture, reduce reimbursement leakage, and optimize financial outcomes.
• Collaborate with Product and Engineering teams to automate workflows, improve system integrations, and enhance operational efficiency.
• Collaborate with Clinical Operations and Credentialing teams to ensure payer readiness, enrollment accuracy, and operational alignment.
• Develop executive dashboards and reporting that provide visibility into financial and operational performance.
• Contribute to organizational planning by forecasting operational needs and identifying opportunities for scalable growth.
• Lead root-cause investigations into revenue cycle challenges and implement sustainable corrective actions.
• Build, mentor, and develop a high-performing revenue cycle organization focused on accountability, continuous improvement, and collaboration.
• Partner with executive leadership to establish and execute the long-term revenue cycle strategy supporting company growth objectives.

Director of Revenue Cycle Management

• Own forecasting strategy for clinical capacity by translating Marketing and Partnerships demand projections into BCBA headcount
• Lead workforce planning and staffing models to ensure the right clinician capacity is in place to support assessments, client pairing, and ongoing service delivery
• Oversee Forecasting and Scheduling Analysts responsible for assessment scheduling and BCBA-to-client matching, ensuring coverage, efficiency, and strong operational execution
• Partner cross-functionally with Marketing, Partnerships, Clinical, and Operations leaders to align demand forecasts, capacity plans, and scheduling priorities with growth targets
• Build reporting, processes, and planning rigor to improve forecast accuracy, optimize utilization, and proactively identify capacity risks, gaps, and scaling needs

Medical Sales Representative

Medical Sales Representative

People Partner

Payroll Manager

Accountant

QA Coordinator

Data Scientist

Senior Manager of Operations

Director of Client Engagement – Success

Director of Revenue Cycle Management

Director of Forecast and Scheduling