Director of Forecast and Scheduling

AnswersNow

Director of Forecast and Scheduling at AnswersNow, optimizing operational capacity planning and clinician staffing models for autism therapy services. Leading analytical initiatives to support clinical delivery and growth targets.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own forecasting strategy for clinical capacity by translating Marketing and Partnerships demand projections into BCBA headcount
Lead workforce planning and staffing models to ensure the right clinician capacity is in place to support assessments, client pairing, and ongoing service delivery
Oversee Forecasting and Scheduling Analysts responsible for assessment scheduling and BCBA-to-client matching, ensuring coverage, efficiency, and strong operational execution
Partner cross-functionally with Marketing, Partnerships, Clinical, and Operations leaders to align demand forecasts, capacity plans, and scheduling priorities with growth targets
Build reporting, processes, and planning rigor to improve forecast accuracy, optimize utilization, and proactively identify capacity risks, gaps, and scaling needs

Requirements

What you’ll need

Bachelor’s degree in Business, Analytics, Operations, Statistics, Healthcare Administration, Mathematics, or a related field; advanced degree preferred but not required
6+ years of experience in workforce planning, forecasting, scheduling, capacity planning, operations analytics, or a related function; 2+ years of people leadership preferred. Director-level WFM and provider-capacity postings generally call for substantial experience, often 5–10+ years, including leadership
Strong experience building forecasting models, staffing plans, and schedules using historical trends, productivity assumptions, and projected demand
Strong analytical skills with the ability to interpret complex data, identify drivers, and turn analysis into operational recommendations. Comparable analyst and manager roles emphasize quantitative analysis, trend interpretation, and actionable recommendations
Experience with capacity planning, utilization analysis, coverage modeling, and schedule optimization
Advanced proficiency in Excel or Google Sheets; experience with BI/reporting tools and planning systems strongly preferred. Comparable roles commonly cite Excel, SQL, WFM platforms, and analytics tooling
Strong project management skills and the ability to lead cross-functional initiatives in a fast-paced environment
Strong communication and stakeholder-management skills, including the ability to present findings and recommendations to senior leadership
Experience in healthcare, telehealth, contact center, client operations, or other service-delivery environments with variable demand strongly preferred
Demonstrated ability to balance business performance with client experience and clinician experience.

Benefits

Comp & perks

Fully remote – work from anywhere in the U.S.
Flexible hours with an async-friendly team culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workforce planningforecastingschedulingcapacity planningoperations analyticsforecasting modelsstaffing plansutilization analysisschedule optimizationquantitative analysis

Soft Skills

analytical skillsproject managementcommunicationstakeholder managementleadershipcross-functional collaborationoperational recommendationsdata interpretationproblem-solvingpresentation skills